Yes, there is no membership fee to join Paragon Club.

You just need to download the “Paragon Club” smartphone app from the Apple Store for iPhones or Google Play Store for Android phones. Smartphone app is available for devices running iOS 11 and Android 6 and above within Singapore, Malaysia, Indonesia, Vietnam and Philippines only.

Register as a member with a unique and valid mobile number, your email address and an alpha-numeric password of your choice. Complete a one-time verification of your mobile number to start earning points.

Your membership account will be identified using your mobile number. Each mobile number is unique to each member and sharing of mobile number is not allowed. Your email address will be used in the event if you need to reset your account password if you are holding an international number.

You will need to be at least 18 years of age to be eligible for the Paragon Club membership.

Paragon Club has three membership tiers.

- Basic tier: Premier
Members will begin with lifetime membership at this tier upon signing up as a Paragon Club member.

- Next tier: Prestige
Members who spent $20,000 and more within 12 consecutive months will be upgraded to this tier. Upon upgrade, the accumulated spending will be reset to $0 and members will be required to spend $20,000 within the 12-month membership term to retain the membership tier.

- Highest tier: Pinnacle
Members who spent $200,000 and more within 12 consecutive months will be upgraded to this tier. Upon upgrade, the accumulated spending will be reset to $0 and members will be required to spend $200,000 within the 12-month membership term to retain the membership tier.

There is no expiry date for Paragon Club memberships.

However, Prestige and Pinnacle members will have to spend a minimum amount within the next 12 consecutive months from the time they are promoted to retain their membership.

For example, Prestige members are required to spend $20,000 and above within the next 12 consecutive months from the time they are promoted in order to retain their Prestige membership tier.

For example, Pinnacle members are required to spend $200,000 and above within the next 12 consecutive months from the time they are promoted in order to retain their Pinnacle membership tier.

As a Paragon Club Premier member, you will be able to redeem for shopping and dining e-vouchers and convert your points to carpark credits.

As a Paragon Club Prestige member, you will be able to access the Paragon Club Members’ Lounge, as well as redemption of points to mall e-vouchers and carpark credits.

As a Paragon Club Pinnacle member, you will be able to enjoy 3 times points on all spend, access to the Paragon Club Members’ Lounge, as well as redemption of points to mall e-vouchers and carpark credits. Other privileges include:

1. Priority queue at the Paragon Club members’ lounge
2. Dedicated seating zone within the Paragon Club members’ lounge
3. Access to the VIP powder room (Ladies only)
4. Complimentary carpark credits and Paragon Club points
5. Guaranteed GWPs^ during selected campaigns and promotions
6. Exclusive tenants’ year-long and birthday privileges
7. Exclusive birthday shopping/dining e-vouchers

Your exclusive birthday benefits will be automatically credited in your e-wallet during your birthday month. Whereas, your complimentary parking credits will be automatically credited in your e-wallet within 14 working days from the day you are promoted to Pinnacle.

Please check your Paragon Club app within 14 working days to verify.

Yes, you can enjoy birthday month privileges at selected participating stores. You can refer to the Paragon Club mobile app for the full list of birthday privileges. You can redeem the privileges by showing the store staff your QR code with “Birthday Cake” icon on the Paragon Club mobile app. This QR code can be found by tapping on the gold circle button located at the bottom of the mobile app. (See above)

Note that the month in the birthdate field shown in “Profile Page” cannot be amended after sign-up.

You will need to first sign up as a member to start earning points for every block of $100 same-day spend. Same day receipts can be combined to meet the block of $100 spend. Each receipt must be a minimum of $20 and above in a single receipt from participating stores, excluding purchase of vouchers/gift cards and Cashcard/Store Value Cards Top-up.

Upon purchase, you will need to present your membership QR code found in the mobile app for the store staff to scan and process the point issuance. This QR code can be found by tapping on the gold circle button located at the bottom of the mobile app.

Total amount spent on a per day basis -

Premier and Prestige Members:
First $100 per day = 5 points
Every subsequent $100 on the same day = 1 point

Pinnacle Members:
First $100 per day = 15 points
Every subsequent $100 on the same day = 3 points

Each member can earn and retain up to a maximum of 5,000 points at any one point of time, regardless of membership tier or amount of bonus points issued.

For example, member who earned 5,000 points will need to redeem the points for rewards before he/she can accumulate points with the subsequent purchase again.

No, there are no limits to the number of receipts you can submit in a single day.

You can earn points at all participating stores except the following:
• Paragon Medical
• Banks/ ATMs
• Money changer
• Enrichment Centres
• Fitness Centres
• Atrium vendors who are not mall tenants
• Selected stores who are not participating in the programme

Participating Stores:
• 45R
• Aburi-EN
• A/X Armani Exchange
• Action Hair Salon & Hair Spa by Action
• Adeva Spa
• AIGNER
• Akashi Japanese Restaurant
• Alexis Eyewear (Optical) Boutique
• Amaris
• Anne Fontaine
• ANTA BASKETBALL
• APM Monaco
• Auntie Ann
• Avenue on 3
• Baker's Brew (Café. Studio)
• Balenciaga
• Bee Cheng Hiang
• Belle & Tulle
• Birkenstock
• Boarding Gate
• BoConcept
• Boggi Milano
• Boost Juice
• Bora Aksu
• Bose
• BOSS
• Boulangerie Asanoya
• Boulder World
• Brooks Brothers
• Browhaus
• Brunello Cucinelli
• Burberry
• Calvin Klein Jeans
• Calvin Klein Underwear
• CARs International Premier
• Cedele Bakery Café
• Chalk Farm
• Chateau De Sable
• CLOSET
• CK Calvin Klein
• Coach
• Coast & Roast by Fish & Co.
• Cole Haan
• Colonial Club Signatures
• Cortina Watch
• Crazy Rich Thai Café
• Crystal Jade Golden Palace Restaurant
• Daughters Diamonds
• Da Paolo Gastronomia
• DAUM
• Diesel
• Din Tai Fung
• DKNY
• Elm Tree
• Emporio Armani
• escentials
• ETRO
• Eu Yan Sang
• FILA
• FILA Kids
• Flaming Queen
• First Few Years
• Furla
• GEOX
• Gingersnaps
• Giordano Ladies
• Givenchy
• Golden Goose
• 1855 The Bottleshop
• G Star Raw
• Guardian Pharmacy
• Gucci
• GUESS
• Halcyon & Crane
• Ha-oh Hototogisu Ramen
• Honeymill
• Imperial Treasure Super Peking Duck
• iROO
• iStudio
• Jacadi Paris
• Janice Wong Singapore
• Jimmy Choo
• JYNSS 金氏
• Kanada-Ya Ramen Bar
• Kelture Aveda Hair Salon
• Kenko Wellness & Reflexology
• Key Power Sports & Manduka
• Kind Kones
• Krispy Kreme
• Kuriya Japanese Market
• Kuroki
• Lacoste
• LAC nutrition for life
• LAICHAN
• La Joie
• LALIQUE
• le Carrousel de Pois (pop-up store)
• Le Petit Society
• Le Shrimp Ramen
• Linda Gallery
• LIULI
• Lladro
• L'OCCITANE
• Longchamp
• Marks & Spencer
• Maryling
• Matchaya
• Matsukiya
• MBT
• MCM
• Merlin Frame Maker And Art Gallery
• Metro
• Miu Miu
• Moleskine
• Montblanc
• Moschino
• Mothercare
• MUJI
• New Balance
• Nike
• Niki Han & Ethel Huang
• Northern Opticians
• Ocean Paradise
• Off White
• Old Seng Choong
• PAUL
• Petit Bateau
• Pois Boutique
• Polo Ralph Lauren
• Porcelain Origins
• Prada
• Pretty Ballerinas
• Prive
• PS.Café
• Pulse TCM
• Ralph Lauren Children
• Roche Bobois Paris
• SABRINAGOH
• Saint Laurent
• Salvatore Ferragamo
• Scoop Wholefoods Australia
• Seed Heritage
• Shimbashi Soba
• Shugar Prestige
• So Pho
• Soup Restaurant
• Starbucks
• Stella McCartney
• Strange and Deranged
• Strip
• SUBWAY®
• Superitto
• Sushi Tei
• Swarovski
• Tambuah Mas Indonesia Restaurant
• Ted Baker
• The Better Toy Store
• The Body Shop
• The Floral Atelier
• The Hair Shop
• The Hour Glass
• The Planet Traveller
• The Soup Spoon
• The Whisky Experience
• Thye Moh Chan
• Toast Box
• TOD's
• Tokyo Milk Cheese Factory
• Tommy Hilfiger
• Toys 'R' Us
• Treasures - Yi Dian Xin
• Under Armour
• Venchi
• Versace
• Vihari Jewels
• Vitakids
• Watches of Switzerland
• Watsons
• Weekend MaxMara
• Wu Pao Chun
• XZQT Portfolio
• Y by Yann
• Zegna

No, the mobile app does not have the function to capture receipt image to issue points. The image of the receipt will be taken at and by the participating stores as part of your point issuance requirement.

You can use your Paragon Club mobile app to check on status of the points. You can find this information under “Transaction History” on the mobile app.

The points you earn have a rolling nine months expiry period. You will be able to check validity of your points using the Paragon Club mobile app.

For example, if points are issued in October 2019, they will expire nine months later, in July 2020. If points are issued in December 2019, they will expire on September 2020.

Points may take up to fourteen business days from the date of submission to be credited into your account.

All members may redeem points for shopping and dining e-vouchers launched periodically on the mobile app. With effect from 1 January 2022, all members are able to convert points for carpark credits. Once you attain Prestige or Pinnacle tier, you may start converting your points for additional rewards such as CPM e-vouchers.

The points may be converted to e-vouchers instead of physical paper vouchers as the conversion is done at your fingertips within the app for greater convenience.

You need to attain Prestige or Pinnacle tier to start converting points to CPM e-vouchers. Click on the “Present” icon found at the bottom of the mobile app and tap on the reward of choice to start redemption. Simply enter the number of e-vouchers you wish to redeem and confirm the redemption.

You can use your mall e-Voucher at all participating stores except the following:
• Paragon Medical
• Banks/ ATMs
• Money changer
• Enrichment Centres
• Fitness Centres
• Atrium vendors who are not mall tenants
• Selected stores who are not participating in the programme

Participating Stores:
• 45R
• Aburi-EN
• A/X Armani Exchange
• Action Hair Salon & Hair Spa by Action
• Adeva Spa
• Akashi Japanese Restaurant
• Alexis Eyewear (Optical) Boutique
• Amaris
• Anne Fontaine
• APM Monaco
• Artitude Home
• ASICS
• Baker's Brew (Café. Studio)
• Balenciaga
• Bee Cheng Hiang
• Belle & Tulle
• Birkenstock
• BloomB
• Boarding Gate
• BoConcept
• Boggi Milano
• Boost Juice
• Bora Aksu
• Bose
• BOSS
• Boulangerie Asanoya
• Boulder World
• Brooks Brothers
• Browhaus
• Brunello Cucinelli
• Burberry
• Calvin Klein Jeans
• Calvin Klein Underwear
• CARs International Premier
• Cedele Bakery Café
• Chalk Farm
• Chateau De Sable
• CK Calvin Klein
• Coach
• Coco Cado
• Cole Haan
• Colonial Club Signatures
• Cortina Watch
• Crystal Jade Golden Palace Restaurant
• Da Paolo Gastronomia
• Das Erzgebirge-Haus
• Daughters Diamonds
• DAUM
• Diesel
• Din Tai Fung
• DKNY
• Elm Tree
• Emporio Armani
• escentials
• ETRO
• Eu Yan Sang
• FILA Kids
• First Few Years
• Fish & Co.
• Flaming Queen
• Forest
• Furla
• GEOX
• Gingersnaps
• Giordano Ladies
• Givenchy
• Golden Goose
• Greyhound Café
• Grill by 1855 The Bottleshop
• G Star Raw
• Guardian Pharmacy
• Gucci
• GUESS
• GUESS Kids/ Baby GUESS
• Halcyon & Crane
• Hang Heung
• Ha-oh Hototogisu Ramen
• Honeymill
• Imperial Treasure Super Peking Duck
• iStudio
• Jacadi Paris
• Janice Wong Singapore
• Jimmy Choo
• Kanada-Ya Ramen Bar
• Kelture Aveda Hair Salon
• Kenko Wellness & Reflexology
• Key Power Sports & Manduka
• Kind Kones
• Krispy Kreme
• Kuriya Japanese Market
• Lacoste
• LAC nutrition for life
• LAICHAN
• La Joie
• LALIQUE
• le Carrousel de Pois (pop-up store)
• Le Coq Sportif
• Le Petit Society
• Le Shrimp Ramen
• LIU.JO
• LIULI
• Lladro
• L'OCCITANE
• Longchamp
• Marks & Spencer
• Maryling
• Matchaya
• Matsukiya
• MAX & Co.
• MBT
• MCM
• Merlin Frame Maker And Art Gallery
• Metro
• Miu Miu
• Moleskine
• Montblanc
• Moschino
• Mosscape
• Mothercare
• Motion Sports
• MUJI
• Myths & Legends Collection
• New Balance
• Nike
• Niki Han & Ethel Huang
• Northern Opticians
• Ocean Paradise
• Off White
• PAUL
• Petit Bateau
• Pois Boutique
• Polo Ralph Lauren
• Porcelain Origins
• Porcelain Origins Cafe
• Prada
• Pretty Ballerinas
• Prive
• PS.Café
• Pulse TCM
• Ralph Lauren Children
• Replay
• SABRINAGOH
• Salvatore Ferragamo
• Scoop Wholefoods
• Seed Heritage
• Shimbashi Soba
• Shugar Prestige
• Sinpopo Brand
• So Pho
• Soup Restaurant
• Spectrum Store
• Starbucks
• Stella McCartney
• Strange and Deranged
• Strip
• Superitto
• Sushi Tei
• Swarovski
• Tambuah Mas Indonesia Restaurant
• Ted Baker (Opening Soon)
• THANN
• The Better Toy Store
• The Body Shop
• The Floral Atelier
• The Hair Shop
• The Hour Glass
• The Planet Traveller
• The Soup Spoon
• The Whisky Experience
• Thye Moh Chan
• Toast Box
• TOD's
• Tokyo Milk Cheese Factory
• Tommy Hilfiger
• Toys 'R' Us
• Treasures - Yi Dian Xin
• Under Armour
• Venchi
• Versace
• Vihari Jewels
• Vitakids
• Watches of Switzerland
• Watsons
• Wu Pao Chun
• XZQT Portfolio
• Y by Yann
• Zegna

Simply inform the participating store that you wish to use your redeemed e-vouchers before making payment and present your membership QR code to the store staff. Note that e-vouchers that have been used to offset a transaction will not be refunded nor reversed once submitted.

Click on the “Human” icon on the bottom right of the mobile app. Next, click on “E-Wallet” and select the reward to use at the store. Tap on “Use this e-voucher” on the bottom of the page and present the QR code to the store staff.

Note that e-vouchers that have been used will not be refunded nor reversed once submitted.

CPM e-vouchers converted from your points are valid for six months from the date of redemption, unless stated otherwise. You can find the validity of your e-vouchers under “E-wallet” on the mobile app.

The validity of shopping and dining e-vouchers redeemed from your points may differ from store to store. Please refer to the respective terms and condition before redemption.

All e-vouchers used at participating stores cannot be refunded.

You can find this information under the “Redeemed” and “Expired” tab in your E-Wallet by clicking the “Human” icon on the bottom right of the mobile app.

Click the "Human" icon on the bottom right on the mobile app and select "Carpark Rewards". Click "Top Up" to select the number of points you wish to use to convert. Points converted are non-refundable and cannot be reversed. Ensure you have added an active car IU number before converting points to Carpark Rewards.

Each point is equivalent to $0.40 worth of Carpark Rewards (CP$).

Click the “Human” icon on the bottom right on the mobile app and click on “Carpark Rewards” followed by “Manage IU”. Each member may add up to a maximum of 3 car IUs with the active IU being the one with the checkbox ticked on the right.

Please convert your points to Carpark Rewards Dollars at least 15 minutes before exiting the mall. Please also allow for 15 minutes between switching of active IUs.

You may redeem for as many carpark rewards dollars as your points permit.

Upon exit, points redeemed as Carpark Rewards will automatically be deducted if there is balance in the e-wallet. Any outstanding parking charges will then be deducted from your cashcard.

For example:
Member redeemed 5 points for $2.00 Carpark Rewards Dollars via the Paragon Club app, 15 minutes before exiting the mall.

The carpark rewards dollars you redeemed have a rolling nine months expiry period. You will be able to check expiring dollar under “Carpark Rewards”.

If you have Carpark Rewards Dollars in your Paragon Club app tagged to your vehicle’s IU, the Carpark Rewards Dollars will be deducted first. If there are any outstanding amount, it will be deducted off your cashcard.

You may only choose to use either your Carpark Rewards Dollars or the physical carpark coupon. If you wish to use your physical carpark coupon, please do not convert your Paragon Club points into Carpark Rewards Dollars as that will be the default source of payment.

If you have any balance in your carpark credits, deactivate your IU from the mobile app 15mins prior to exiting the mall.

Ensure you have deactivated the season car IU number from the mobile app by unticking the car IU number as season parking is the default payment mode.

You may choose to redeem your points as Carpark Rewards Dollars, and activate your IU number in the mobile app to deduct your CP$ before paying the balance with a cashcard.

In such an event, your activated Carpark Rewards will not be used and remain in your account.

Each member is allowed to input up to three different IU numbers but only one IU number may be activated at any one point of time.

The conversion of points Carpark Rewards Dollars cannot be reversed. Carpark Rewards Dollars are strictly non-refundable, transferable nor exchangeable for cash and/or other items.

You can visit the Paragon Concierge counter at level one between 10am to 9.30pm daily or drop us an email at ParagonClub@straitsproperties.com.sg for assistance.

No, however, you will enjoy preferential privileges for all mall promotions and lucky draws.

Redemption of points by proxy is not allowed as the Paragon Club membership and points are non-transferrable. Friends and family members who are keen to enjoy the same benefits can download the Paragon Club mobile app.

No, redemptions of points are irreversible.

You have up to seven days, including the day of purchase to have the points credited into your account. Please present the original receipts and the QR code shown in your Paragon Club mobile app to our staff at the Paragon Concierge counter at level one to have points credited into your account. Points may take up to fourteen business days from the date of submission to be credited into your account.

No, your Paragon Club membership and points are non-transferable.

For transactions within the day: Please proceed to the store which credited you the wrong number of points to request to void the erroneous number and credit you with the right number of points.

For transactions one day after, and up to seven days from date of purchase: Please present the original receipts and the QR code shown in your Paragon Club mobile app to our staff at the Paragon Concierge counter at level one to request to void the erroneous number and credit you with the right number of points.

Points may take up to fourteen business days from the date of submission to be credited into your account.

Points are tabulated once spend hits $100 and at every $100 block. A notification indicating that the submission is being processed will be sent to notify you.

Please proceed to the Paragon Concierge counter at level one for assistance or drop us an email at ParagonClub@straitsproperties.com.sg for assistance.

You can refresh the mobile app by updating it to the latest version through Google Play or the Apple Store depending on the phone you use.

You can visit the Paragon Concierge counter at level one between 10am to 9.30pm daily or drop us an email at ParagonClub@straitsproperties.com.sg for enquiries.