• I have multiple mobile numbers, which one do I use?

  You should register the mobile number that is on the phone you are using to download the application as a one-time password will be sent to your mobile device as part of the verification process.

• What does the Paragon Club app do for me?

  You will need the Paragon Club app as part of the process to earn points. You will also be able to see how much points you have accumulated, when the points are expiring, as well as other privileges and rewards you are entitled to as a Paragon Club member.

• Will my points and existing information be deleted when I update the Paragon Club app?

  All your existing information and points earned will remain the same.

• What is the difference between the Mobile App and the Mobile Website?

  The Paragon Club app is an application that can be downloaded from the App store and Google Play on your iOS and Android mobile devices. You will need this app to perform actions relating to the membership programme, such as scanning the QR code to earn points, checking when your points expire, and redeeming your points and store privileges.
  
  Our mobile website does not require installation and can be viewed on mobile browsers (i.e. Chrome, Safari, Internet Explorer) on your smart phone or tablets. The mobile website allows you to have access to our services, store directory, latest happenings and promotions in the mall.
  

• I am unable to sign up or login to the app, what should I do?

  There are many reasons why you may not be able to log in to your Mobile App:
  
  • Please check that you are connected to the internet, and that there is good signal. You can try to log in again when the signal is strong.
  
  • Please check that you have keyed in the correct password. If you have forgotten your password and need to reset it, tap on “Forgot Password?” on the login screen. This will take you through an authentication process before letting you choose a new password. To do this, you will need your registered mobile number with you.
  
  For Singapore Mobile Numbers:
  - Click on 'Forgot Password' on landing page
  - Enter a mobile number with +65 country code
  - SMS with the reset password link will be sent to you
  - Click on link and resets password.
  
  For International Mobile Numbers:
  - Click on 'Forgot Password' on landing page
  - Enter a mobile number with international country code
  - Email with the reset password link will be sent to you
  - Click on link and resets password
  
  • Please check that you have downloaded the latest version of the Paragon Club app from the App Store or Google Play.
  
  • If you are still experiencing an issue with the app you can contact us at ParagonClub@sphproperties.com.sg for technical support.
  

• I forgot my password, how do I reset it?

  You can reset it by tapping on “Forgot Password?” on the login screen. This will take you through an authentication process before letting you choose a new password. To do this, you will need your registered mobile number and/or email address, depending which country code your registered mobile is of.

• How do I get the Paragon Club mobile app for my phone?

  Simply search for "Paragon Club” on App Store or Google Play. If you are unable to find the app, it is likely possible that your device OS version is not supported.
  
  For iOS, please ensure that your operating system is version 9 and above. For Android, your operating system will need to be version 5 and above.
  

• I requested for OTP (One-Time Password) by SMS but did not receive it. What should I do?

  If you did not receive your OTP within 2 minutes, select “Resend OTP” to request a new OTP. Note that there may be a lag time in receiving OTP via SMS if mobile connection is weak.
  
  Please check that you have the correct country code selected before requesting for an OTP and avoid submitting too many “Resend OTP” as it will lock your account.
  
  If you are still experiencing an issue with the app, you can contact us at paragonclub@sphproperties.com.sg for technical support.
  

• I am unable to find the QR code button. What should I do?

  You can find the QR code button in the Paragon Club app. It is a gold circle icon located at the bottom of the screen.

• My app is not loading or is loading very slowly. What should I do?

  If you are experiencing slow loading, please check that you are connected to the internet, and that you have a good connection strength. You can try to login in again when the signal is strong.

• How do I look for a restaurant or store?

  Please go to the side menu by tapping the three lines found at the top left of the home screen. You should see a list on features offered by the app. On that list, tap on “Stores”. You will be able to search for a restaurant or store by typing on the search bar.

• How current is the account information I see in the Paragon Club app?

  The information you see in the Paragon Club app is happening real-time, so it is always current. However, if the Mobile App is kept open for an extended amount of time, you should refresh by dragging your screen down once to retrieve the latest information.

• Is my phone/ mobile devices supported?

  The Paragon Club app is supported on the following platforms:
  • iPhone and iPod touch with version 9 and above
  • Android devices with version 5 and above
  

• Is the Paragon Club app secure?

  Yes, all critical information is encrypted, and no personal information is stored on your mobile device.
  
  However, please note that mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
  

• Can I use the Paragon Club app while I am overseas?

  Yes. If you wish to download the Paragon Club app while you are overseas, you can do so when you are connected to App Store or Google Play. Please ensure that you have good internet connection.

• How do I log out from the Paragon Club app?

  Please go to the side menu by tapping the three lines found at the top left of the home screen. You should see an option “Log out” at the bottom of the menu.
  
  You will not be able to earn points or redeem for rewards after logging out of your account but you will still be able to browse our rewards catalogue, events, and promotions by clicking on “Browse as Guest” on the sign in page.

• I need assistance on my mobile app access. What should I do?

  If you are experiencing an issue with the app, please contact us at ParagonClub@sphproperties.com.sg for technical support.

Please read these terms and conditions carefully. A reference to this "website" is to websites owned and/or operated by SPH Retail Property Management Services Pte Ltd (as property manager for SPH REIT) (“SPHRPMS’) including but not limited to the information, text, images, links, sound, graphics and video sequences displayed therein (the "Materials").

By your (or where Clause 1.1.2(iii) applies, your child’s or ward’s) access of this website and any pages thereof, you agree to be bound by the terms and conditions below. If you do not agree to the terms and conditions below, do not access this site or any pages thereof.

1.        AGREEMENT

1.1      You hereby represent and warrant that:

1.1.1     you have read and agree to these terms and conditions and our Privacy Policy

1.1.2     you are at least 18 years old and have the necessary legal capacity, right, power and authority to agree to these terms and conditions and you are either:

(i) accessing this website and contracting in your own personal capacity;

(ii) accessing this website and contracting on behalf of a corporate entity; or

(iii) contracting as parent or guardian of a child or ward who is less than 18 years old and who is accessing this website, in which event you agree as his/her parent/guardian, both in your personal capacity and on behalf of your child/ward, to be bound by these terms and conditions and to be liable for your child’s or ward’s acts and omissions while accessing this website, and you also agree to ensure that your child or ward observes these terms and conditions;

1.1.3    you are authorised to bind the entity (yourself or your corporate entity) on whose behalf you are contracting and such entity agrees to be bound by these terms and conditions; and

1.1.4   all of the information provided by you to SPHRPMS (including without limitation personal particulars and contact information) is accurate and complete.

1.2      SPHRPMS reserves the right to change, modify, suspend or discontinue the whole or any portion of this website at any time.  SPHRPMS may also impose limits on certain features or restrict your access to parts or the entire website without notice or liability.

1.3     SPHRPMS may from time to time vary or amend these terms and conditions by posting the amended terms and conditions at this website. Any access to this website after the amendment of these terms and conditions will be deemed to be acceptance of the amended terms and conditions by you.  If you do not agree to the amended terms and conditions, you have the right to cease access to this website.

2.        No Warranty for the website and/or the Materials

2.1    This website and the Materials are provided "as is", "as available". SPHRPMS does not warrant the accuracy, adequacy or completeness of this website and/or the Materials and expressly disclaims liability for errors or omissions in the Materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality and/or fitness for a particular purpose, is given in conjunction with the Materials and/or this website.

2.2     SPHRPMS does not warrant that any of the Materials or that this website will be provided uninterrupted or free from errors or that any identified defect will be corrected; further, no warranty is given that this website and the Materials are free from any virus or other malicious, destructive or corrupting code, programme or macro.

3.        Intellectual Property

3.1      Copyright

3.1.1    The copyright in this website is owned by SPHRPMS or its licensors. No part or parts hereof may be reproduced, distributed, adapted, modified, republished, displayed, broadcast, hyperlinked, framed or transmitted in any manner or by any means or stored in an information retrieval system without the prior written permission of SPHRPMS. However, you may download and print the Materials on this website for personal, non-commercial use only provided you do not modify the Materials and that you retain all copyright and other proprietary notices contained in the Materials. You also may not, without the permission of SPHRPMS, insert a hyperlink to this website on any other website or "mirror" any Material contained on this website on any other server.

4.        Trade Marks

The trade marks, service marks and logo (the "Trade Marks") used and displayed on this website are registered and unregistered Trade Marks of SPHRPMS, its subsidiaries or its licensors. Nothing on this website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Trade Marks displayed on this website, without the written permission of SPHRPMS. SPHRPMS and its subsidiaries aggressively enforce its intellectual property rights to the fullest extent of the law. The name of SPHRPMS and “PARAGON” or the Trade Marks may not be used in any way, including in advertising or publicity pertaining to the distribution of Materials on this website, without prior written permission of SPHRPMS. SPHRPMS prohibits use of the Trade Marks as a "hot" link or inlink to any SPHRPMS site or any other site unless establishment of such a link is approved in advance by SPHRPMS in writing.

5.        Non-confidentiality

You agree that all information and/or particulars sent or submitted by you to SPHRPMS in relation to the access of this website is non-confidential and non-proprietary unless otherwise expressly indicated by you. You further undertake not to submit any information and/or other materials which are or may be offensive, illegal or which may not be lawfully disseminated under the laws of Singapore or any other relevant country.

6.        Exclusion of liability

6.1    SPHRPMS shall in no event be liable for any damages, loss or expense including without limitation, direct, indirect, special, or consequential damage, or economic loss arising from or in connection with:

6.1.1    any access, use or the inability to access or use this website, or reliance on the Materials and/or any information in this website;

6.1.2       any system, server or connection failure, error, omission, interruption, delay in transmission, or computer virus; and

6.1.3     any use of or access to any other website linked to this website, even if SPHRPMS or its agents or employees are advised of the possibility of such damages, losses and/or expenses. Any hyperlinks to any other websites are not an endorsement or verification of such websites and such websites should only be accessed at the user's own risks. This exclusion clause shall take effect to the fullest extent permitted by law.

6.2    You agree to indemnify and hold SPHRPMS, and its subsidiaries, affiliates, officers, agents, partners and employees, harmless from all claims, demands, actions, proceedings, liabilities (including statutory liability and liability to third parties), penalties, and costs (including without limitation, legal costs on a full indemnity basis), awards, losses and/or expenses, due to or arising out of:

6.2.1         any use of this website;

6.2.2         your connection to this website;

6.2.3         your breach of any of these terms and conditions;

6.2.4         your violation of any rights of another person or entity; or

6.2.5         your breach of any statutory requirement, duty or law.

 7.        Governing Law

By accessing this website, you agree that Singapore law, including without limitation the provisions of the Singapore Evidence Act (Chapter 97) and the Electronic Transactions Act (No 25. of 1998), shall govern such access as well as the above terms and you agree to submit to the exclusive jurisdiction of the Singapore courts.

8.        Third Parties Rights

8.1     No person shall have any right pursuant to the Contracts (Right of Third Parties) Act 2001 to enforce any of the above terms and conditions.

8.2   The reference to a person, in this clause includes any individual, company, corporation, firm, partnership, joint venture, association, organisation, trust, state or agency of a state (in each case, whether or not having separate legal personality). 

9.         Purposes for the Collection, Use and Disclosure of Your Personal Data

9.1   Personal data which you provide to us may be collected, used and disclosed by us and our affiliates, business partners and contractors (who may be based outside Singapore) in accordance with the Privacy Policy.

10.         Use of cookies

10.1   When you interact with us on our websites, we may collect or analyse anonymised information from which individuals cannot be identified (“Aggregate Information”), such as number of users and their frequency of use, the number of page views (or page impressions) that occur on the website and common entry and exit points into website.

10.2   SPH uses "cookies", where a small data file is sent to your browser to store and track Aggregate Information about you when you enter our websites. The cookie is used to track information such as the number of users and their frequency of use, profiles of users and their preferred sites.

10.3   SPH may use an independent company (the “Third Party Market Research Company”) to measure and analyse the Internet usage across SPH web sites. SPH uses the Third Party Market ResearchCompany’s services to collect the following core information on the usage of our web sites, including:

(a)    The number of page views (or page impressions) that occur on SPH web sites;

(b)    The number of unique visitors to SPH web sites;

(c)    How long these unique visitors (on average) spend on SPH web sites when they do visit; and

(d)    Common entry and exit points into SPH web sites.

10.4   This information is aggregated by the Third Party Market Research Company and provided to SPH to assist in analysing the usage of SPH web sites. Such data is also accessible by media organizations and research companies, for the purpose of conducting industry comparisons with other Internet portals.

10.5   Pages on SPH web sites may be coded with software which enables the Third Party Market Research Company to track visitors to our web sites.

10.6   For more information about the cookies we use, please see our Cookie Policy.  Should you wish to disable the cookies associated with these technologies, you may do so by changing the setting on your browser. However, you may not be able to enter certain part(s) of our website.

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(Last updated on 10 December 2019)