paragon-club

Unlock a world of privileges when you spend, and earn rewards with Paragon Club.
Enjoy preferential shopping and dining privileges and entry to exclusive events as a member.

Members' Privileges

 

Earn points on every $100 you spend with a minimum of $20 in a single transaction. Enjoy a lifetime membership, birthday treats, and exclusive in-store offers.

Earn bonus points on every $100 you spend with a minimum of $20 in a single transaction, during selected campaigns. Enjoy 12-month membership, birthday treats, and exclusive in-store offers.

Earn bonus points on every $100 you spend with a minimum of $20 in a single transaction, during selected campaigns. Enjoy parking rebates, exclusive birthday privileges, Concierge services, in-store offers, and special invites to store events.

  • Programme Introduction

    Paragon Club is a rewards programme, providing shoppers a new way to earn points for shopping and dining at Paragon. These points may be used to redeem different types of rewards and privileges.

  • Is the Paragon Club membership free of charge?

    Yes, the membership fee is currently waived.

  • How can I sign up for the Paragon Club membership?

    You just need to download the “Paragon Club” smartphone app from the Apple Store for iPhones or Google Play Store for Android phones. Register as a member with a unique and valid mobile number, your email address and an alpha-numeric password of your choice. Complete a one-time verification of your mobile number to start earning points.

  • Why do I need to provide my mobile number and email address?

    Your membership account will be identified using your mobile number. Each mobile number is unique to each member and sharing of mobile number is not allowed. Your email address will be used in the event if you need to reset your account password.

  • Am I eligible for the Paragon Club membership?

    You will need to be at least 18 years of age to be eligible for the Paragon Club membership.

  • What are the Paragon Club membership tiers?

    Paragon Club has three membership tiers. - Basic tier: Premier Members will begin with lifetime membership at this tier upon signing up as a Paragon Club member. - Next tier: Prestige Members who spend $25,000 and more within 12 consecutive months will be promoted to this tier. - Highest tier: Pinnacle This tier is by invitation at the discretion of the management.

  • How long is the membership valid for?

    There is no expiry date for Paragon Club memberships. However, Prestige members will have to spend a minimum amount within the next 12 consecutive months from the time they are promoted to retain that membership tier. For example, Prestige members are required to spend $25,000 and above within the next 12 consecutive months from the time they are a promoted in order to retain the membership tier.

  • What are the benefits of Prestige and Pinnacle tiers?

    As a Paragon Club Prestige member, you are entitled to bonus points during selected periods. As a Paragon Club Pinnacle member, you will be able to enjoy exclusive privileges from selected stores, as well as collect bonus points during selected periods.

  • Are there additional privileges during my birthday month?

    Yes, you can enjoy birthday month privileges at selected stores. You can refer to the Paragon Club mobile app for the full list of birthday privileges. You can redeem the privileges by showing the store staff your QR code with “Birthday Cake” icon on the Paragon Club mobile app. This QR code can be found by tapping on the gold circle button located at the bottom of the mobile app.

  • How can I earn points?

    You will need to first sign up as a member to start earning points for every block of $100 same-day spend. Same day receipts can be combined to meet the block of $100 spend. Each receipt must be a minimum of $20 and above in a single receipt from participating stores. Upon purchase, you will need to present your membership QR code found in the mobile app for the store staff to scan and process the point issuance. This QR code can be found by tapping on the gold circle button located at the bottom of the mobile app.

  • How many points can I earn in a day?

    Total amount spent per day basis Premier: First $100 per day = 5 points Every subsequent $100 on the same day = 1 point Prestige & Pinnacle: First $100 per day = 5* points Every subsequent $100 on the same day = 1* point *Prestige and Pinnacle members can earn bonus points during selected periods.

  • Are there limits to the number of points I can earn?

    Each member can earn and retain up to a maximum of 5,000 points at any one point of time, regardless of membership tier or amount of bonus points issued. For example, member who earned 5,000 points will need to redeem the points for rewards before he/she can accumulate points with the subsequent purchase again.

  • Are there limits on the number of receipts I can submit in a day to earn Paragon Club points?

    No, there are no limits to the number of receipts you can submit in a single day.

  • Can I earn points from all stores in Paragon?

    You can earn points at all participating stores except the following: • Paragon Medical • Banks/ ATMs • Money changer • Atrium vendors who are not mall tenants • Selected stores who are not participating in the programme Participating Outlets: • ALDO • 45R • A/X Armani Exchange • Action Hair Salon & Hair Spa by Action • Adeva Spa • Adidas (Wing Tai) • adidas ORIGINALS • Akashi Japanese Restaurant • Alexis Eyewear (Optical) Boutique • Amaris • Anne Fontaine • ANTE • ASICS • Baker's Brew (café . studio) • Balenciaga • Basil Thai Kitchen • Bee Cheng Hiang • Birkenstock • bloomB • Boarding Gate • BoConcept • Boggi Milano • Bora Aksu & Maryling (Opening Soon) • Bose • BOSS • Boulangerie Asanoya • Bread & Butter • BreadTalk • Brooks Brothers • Browhaus • Brunello Cucinelli • Burberry • Calvin Klein Jeans • Calvin Klein Underwear • Chalk Farm • CK Calvin Klein • Coach • coast LONDON • Cole Haan • Colonial Club Signatures • Columbia • Cortina Watch • Crystal Jade Golden Palace Restaurant • Da Paolo Gastronomia • Diesel • Din Tai Fung • DKNY • Dunhill • Elm Tree • Emporio Armani • Ermenegildo Zegna • Escentials • Esprit • ETRO • Famous Amos • Ferrari Store Junior • First Few Years • Fish & Co. • Flaming Queen • Furla • GEOX • Gingersnaps • Giordano Ladies • Givenchy • GNC Live Well • Greyhound Café • Grill by 1855 The Bottleshop • Growing Fun • G-Star Raw • Guardian • Gucci • GUESS • GUESS Kids/ Baby GUESS • Gyu & Tori • Ha-oh Hototogisu Ramen • Honeymill • HUE • Imperial Treasure Super Peking Duck • iStudio • Jacadi Paris • Jimmy Choo • Kelture Aveda Hair Salon • Kenko Wellness & Reflexology • KidSport • Krispy Kreme • Lacoste • LALIQUE • Larry Jewelry • Le Petit Society • Le Shrimp Ramen • L'Espace Beaute • LIU .JO • LIULI • Lladro • L'OCCITANE • Loewe • Longchamp • Lucca Vudor • M1 Shop • MAKE UP STORE • MALA MALA • Marks & Spencer • MAX & Co. • Mayoral • MBT • MCM • Merlin Frame Maker And Art Gallery • Metro • Miu Miu (Opening Soon) • MOISELLE • Montblanc • Moschino • Motion Sports • Mouawad • MUJI • New Balance • Nike • Northern Opticians • Off White • OUTSIDE • PAUL • Petit Bateau • Pois Boutique • Polo Ralph Lauren (Opening Soon) • Porcelain Origins • Prada • Pretty Ballerinas • Prive • PS. Café • Puma • Ralph Lauren Children • Robert Piano Co Kawai Music School • SABRINAGOH • Salvatore Ferragamo • Samsonite for Her • Seed Heritage • Shimbashi Soba • Shugar Prestige • Sinpopo Brand • So Pho • Soup Restaurant • Starbucks • Stella McCartney • Strip • SuLin Serio • Superitto • SuperNature • Sushi Tei • SWIMS • Tambuah Mas Indonesia Restaurant • Ted Baker • THANN • The Better Toy Store • The Body Shop • The Hour Glass (Opening Soon) • The North Face • The Planet Traveller • The Soup Spoon • Thye Moh Chan • Times bookstores • Tod's • Tokyo Milk Cheese Factory • Toss & Turn The Salad Bar • Toys 'R' Us • Treasures - Yi Dian Xin • Under Armour • Venchi • Versace • Vitakids • Watches of Switzerland • Watsons • White Space Art Asia by Heng Artland • World of Sports • XZQT Portfolio

  • Can I take an image of the receipt using Paragon Club mobile app to earn points?

    No, the mobile app does not have the function to capture receipt image to issue points. The image of the receipt will be taken at the store as part of your point issuance requirement.

  • Where can I check on the amount of points I have and points that are about to expire?

    You can use your “Paragon Club” mobile app to check on status of the points. You can find this information under “Transaction History” on the mobile app.

  • How long are my points valid for?

    The points you earn have a rolling nine months expiry period. You will be able to check validity of your points using the Paragon Club mobile app. For example, if points are issued in October 2019, they will expire nine months later, in July 2020. If points are issued in December 2019, they will expire on September 2020.

  • How long does it take for my points to be credited?

    Points may take up to seven business days from the date of submission to be credited into your account.

  • What can I redeem my points for?

    You need a minimum of 250 points to start redeeming for rewards. Keep a look out for additional vouchers and rewards that will be launched progressively for your redemption selection. - $10 SPH Malls vouchers = 25 points - $50 SPH Malls vouchers = 125 points

  • Where can I redeem the vouchers from?

    When you have earned sufficient points, you can redeem for vouchers at the Paragon Concierge Counter located at level one.

  • Must I be a Paragon Club member to enjoy all mall promotions and lucky draws conducted by Paragon?

    No, however, you will enjoy preferential privileges for all mall promotions and lucky draws.

  • Can I authorize someone else to redeem my points on my behalf?

    Redemption of points by proxy is not allowed as the Paragon Club membership and points are non-transferrable. Friends and family members who are keen to enjoy the same benefits can download the Paragon Club mobile app.

  • I have redeemed my points for a reward. Can I return or exchange it?

    No, redemptions of points are irreversible.

  • I had forgotten to request for points to be credited to my account when I bought something yesterday or a few days ago at Paragon. What should I do?

    You have up to seven days, including the day of purchase to have the points credited into your account. Please present the original receipts and the QR code shown in your Paragon Club mobile app to our staff at the Paragon Concierge counter at level one to have points credited into your account.

  • Is my Paragon Club membership and points transferable?

    No, your Paragon Club membership and points are non-transferable.

  • My points are credited wrongly. What should I do?

    For transactions within the day: Please proceed to the store which credited you the wrong number of points to request to void the erroneous number and credit you with the right number of points. For transactions one day after, and up to seven days from date of purchase: Please present the original receipts and the QR code shown in your Paragon Club mobile app to our staff at the Paragon Concierge counter at level one to request to void the erroneous number and credit you with the right number of points.

  • What should I do if I am facing issues with the Paragon Club mobile app on my smartphone?

    Please proceed to the Paragon Concierge counter at level one for assistance.

  • What should I do if the Paragon Club mobile app is not loading any information?

    You can refresh the mobile app by updating it to the latest version through Google Play or the Apple Store depending on the phone you use.

  • What should I do if I have more enquires?

    You can visit the Paragon Concierge counter at level one between 10am to 9.30pm daily or drop us an email at ParagonClub@sphproperties.com.sg for enquiries.

  • I have multiple mobile numbers, which one do I use?

    You should register the mobile number that is on the phone you are using to download the application as a one-time password will be sent to your mobile device as part of the verification process.

  • What does the Paragon Club app do for me?

    You will need the Paragon Club app as part of the process to earn points. You will also be able to see how much points you have accumulated, when the points are expiring, as well as other privileges and rewards you are entitled to as a Paragon Club member.

  • Will my points and existing information be deleted when I update the Paragon Club app?

    All your existing information and points earned will remain the same.

  • What is the difference between the Mobile App and the Mobile Website?

    The Paragon Club app is an application that can be downloaded from the App store and Google Play on your iOS and Android mobile devices. You will need this app to perform actions relating to the membership programme, such as scanning the QR code to earn points, checking when your points expire, and redeeming your points and store privileges. Our mobile website does not require installation and can be viewed on mobile browsers (i.e. Chrome, Safari, Internet Explorer) on your smart phone or tablets. The mobile website allows you to have access to our services, store directory, latest happenings and promotions in the mall.

  • I am unable to sign up or login to the app, what should I do?

    There are many reasons why you may not be able to log in to your Mobile App: • Please check that you are connected to the internet, and that there is good signal. You can try to log in again when the signal is strong. • Please check that you have keyed in the correct password. If you have forgotten your password and need to reset it, tap on “Forgot Password?” on the login screen. This will take you through an authentication process before letting you choose a new password. To do this, you will need your registered mobile number with you. Singapore Mobile Numbers o Click on 'Forgot Password' on landing page o Enters mobile number with +65 country code o SMS with the reset password link will be sent to you o Click on link and resets password International Mobile Numbers o Click on 'Forgot Password' on landing page o Enters mobile number with international country code o Email with the reset password link will be sent to you o Click on link and resets password • Please check that you have downloaded the latest version of the Paragon Club app from the App Store or Google Play. • If you are still experiencing an issue with the app you can contact us at ParagonClub@sphproperties.com.sg for technical support.

  • I forgot my password, how do I reset it?

    You can reset it by tapping on “Forgot Password?” on the login screen. This will take you through an authentication process before letting you choose a new password. To do this, you will need your registered mobile number and/or email address, depending which country code your registered mobile is of.

  • How do I get the Paragon Club mobile app for my phone?

    Simply search for "Paragon Club” on App Store or Google Play. If you are unable to find the app, it is likely possible that your device OS version is not supported. For iOS, please ensure that your operating system is version 9 and above. For Android, your operating system will need to be version 5 and above.

  • I requested for OTP (One-Time Password) by SMS but did not receive it. What should I do?

    If you did not receive your OTP within 2 minutes, select “Resend OTP” to request a new OTP. Note that there may be a lag time in receiving OTP via SMS if mobile connection is weak. Please check that you have the correct country code selected before requesting for an OTP. If you are still experiencing an issue with the app you can contact us at ParagonClub@sphproperties.com.sg for technical support.

  • I am unable to find the QR code button. What should I do?

    You can find the QR code button in the Paragon Club app. It is a gold circle icon located at the bottom of the screen.

  • My app is not loading or is loading very slowly. What should I do?

    If you are experiencing slow loading, please check that you are connected to the internet, and that you have a good connection strength. You can try to login in again when the signal is strong.

  • How do I look for a restaurant or store?

    Please go to the side menu by tapping the three lines found at the top left of the home screen. You should see a list on features offered by the app. On that list, tap on “Stores”. You will be able to search for a restaurant or store by typing on the search bar.

  • How current is the account information I see in the Paragon Club app?

    The information you see in the Paragon Club app is happening real-time, so it is always current. However, if the Mobile App is kept open for an extended amount of time, you should refresh or revisit your existing screen to retrieve the latest information.

  • Is my phone/ mobile devices supported?

    The Paragon Club app is supported on the following platforms: • iPhone and iPod touch with version 9 and above • Android devices with version 5 and above

  • Is the Paragon Club app secure?

    Yes, all critical information is encrypted, and no personal information is stored on your mobile device. However, please note that mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

  • Can I use the Paragon Club app while I am overseas?

    Yes. If you wish to download the Paragon Club app while you are overseas, you can do so when you are connected to App Store or Google Play. Please ensure that you have good internet connection.

  • How do I log out from the Paragon Club app?

    Please go to the side menu by tapping the three lines found at the top left of the home screen. You should see a list on features offered by the app. On that list, tap on “Log out”. You will not be able to earn points after logging out of your account but you will still be able to browse our rewards catalogue, events, and promotions by clicking on “Browse as Guest” on the sign in page.

  • I need assistance on my mobile app access. What should I do?

    If you are experiencing an issue with the app you can contact us at ParagonClub@sphproperties.com.sg for technical support.

Please read these terms and conditions carefully. A reference to this "website" is to websites owned and/or operated by SPH Retail Property Management Services Pte Ltd (as property manager for SPH REIT) (“SPHRPMS’) including but not limited to the information, text, images, links, sound, graphics and video sequences displayed therein (the "Materials").

By accessing this website and any pages thereof, you agree to be bound by the terms and conditions below. If you do not agree to the terms and conditions below, do not access this site or any pages thereof.

1. No Warranty for the website and/or the Materials

1.1 This website and the Materials are provided "as is", "as available". SPHRPMS does not warrant the accuracy, adequacy or completeness of this website and/or the Materials and expressly disclaims liability for errors or omissions in the Materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality and/or fitness for a particular purpose, is given in conjunction with the Materials and/or this website.

1.2 SPHRPMS does not warrant that any of the Materials or that this website will be provided uninterrupted or free from errors or that any identified defect will be corrected; further, no warranty is given that this website and the Materials are free from any virus or other malicious, destructive or corrupting code, programme or macro.

2. Intellectual Property

2.1 Copyright

2.1.1 The copyright in this website is owned by SPHRPMS or its licensors. No part or parts hereof may be reproduced, distributed, adapted, modified, republished, displayed, broadcast, hyperlinked, framed or transmitted in any manner or by any means or stored in an information retrieval system without the prior written permission of SPHRPMS. However, you may download and print the Materials on this website for personal, non-commercial use only provided you do not modify the Materials and that you retain all copyright and other proprietary notices contained in the Materials. You also may not, without the permission of SPHRPMS, insert a hyperlink to this website on any other website or "mirror" any Material contained on this website on any other server.

3. Trade Marks

The trade marks, service marks and logo (the "Trade Marks") used and displayed on this website are registered and unregistered Trade Marks of SPHRPMS, its subsidiaries or its licensors. Nothing on this website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Trade Marks displayed on this website, without the written permission of SPHRPMS. SPHRPMS and its subsidiaries aggressively enforce its intellectual property rights to the fullest extent of the law. The name of SPHRPMS and “PARAGON” or the Trade Marks may not be used in any way, including in advertising or publicity pertaining to the distribution of Materials on this website, without prior written permission of SPHRPMS. SPHRPMS prohibits use of the Trade Marks as a "hot" link or inlink to any SPHRPMS site or any other site unless establishment of such a link is approved in advance by SPHRPMS in writing.

4. Non-confidentiality

You agree that all information and/or particulars sent or submitted by you to SPHRPMS in relation to the access of this website is non-confidential and non-proprietary unless otherwise expressly indicated by you. You further undertake not to submit any information and/or other materials which are or may be offensive, illegal or which may not be lawfully disseminated under the laws of Singapore or any other relevant country.

5. Exclusion of liability

5.1 SPHRPMS shall in no event be liable for any damages, loss or expense including without limitation, direct, indirect, special, or consequential damage, or economic loss arising from or in connection with:

5.1.1 any access, use or the inability to access or use this website, or reliance on the Materials and/or any information in this website;
5.1.2 any system, server or connection failure, error, omission, interruption, delay in transmission, or computer virus; and
5.1.3 any use of or access to any other website linked to this website,

5.2 even if SPHRPMS or its agents or employees are advised of the possibility of such damages, losses and/or expenses. Any hyperlinks to any other websites are not an endorsement or verification of such websites and such websites should only be accessed at the user's own risks. This exclusion clause shall take effect to the fullest extent permitted by law.

6. Governing Law

By accessing this website, you agree that Singapore law, including without limitation the provisions of the Singapore Evidence Act (Chapter 97) and the Electronic Transactions Act (No 25. of 1998), shall govern such access as well as the above terms and you agree to submit to the exclusive jurisdiction of the Singapore courts.

7. Third Parties Rights

7.1 No person shall have any right pursuant to the Contracts (Right of Third Parties) Act 2001 to enforce any of the above terms and conditions.

7.2 The reference to a person, in this clause includes any individual, company, corporation, firm, partnership, joint venture, association, organisation, trust, state or agency of a state (in each case, whether or not having separate legal personality).

8. What is the information used for?

8.1 Information which you provide to us may be used and disclosed by us and our affiliates, business partners and contractors (who may be based outside Singapore) for the following purposes:

8.1.1 to respond to your requests and queries;
8.1.2 to provide goods and services to you;
8.1.3 to verify and process your personal particulars and payments;
8.1.4 to communicate with you;
8.1.5 to enforce contractual and legal rights and obligations;
8.1.6 for marketing research, user profile and statistical analysis;
8.1.7 to send you information, promotions, updates, and marketing and advertising materials in relation to our goods and services and those of third party organisations;
8.1.8 complying with law, the requests of law enforcement and regulatory officials, or orders of court; and
8.1.9 for any other purposes for which we have obtained your consent, including during the registration process under our Member Terms and Conditions.

8.2 In the event that you participate in contests or other promotional programs on our websites sponsored or organized by third parties or purchase goods and services offered by third parties or offer goods and services to third parties on our sites, your information may be disclosed to and used by such third parties.

9. Use of cookies

9.1 SPHRPMS uses "cookies", where a small data file is sent to your browser to store and track information about you when you enter our websites. The cookie is used to track information such as the number of users and their frequency of use, profiles of users and their preferred sites.

9.2 Like many web site operators, SPHRPMS may use an independent company (the "Third Party Market Research Company") to measure and analyse the Internet usage across SPHRPMS web sites. SPHRPMS uses the Third Party Market Research Company's services to collect the following core information on the usage of our web sites, including:

9.2.1 The number of page views (or page impressions) that occur on SPHRPMS web sites;
9.2.2 The number of unique visitors to SPHRPMS web sites;
9.2.3 How long these unique visitors (on average) spend on SPHRPMS web sites when they do visit; and
9.2.4 Common entry and exit points into SPHRPMS web sites.

9.3 This information is collated by the Third Party Market Research Company and provided to SPHRPMS to assist in analysing the usage of SPHRPMS web sites. Such data is also accessible by media organizations and research companies, for the purpose of conducting industry comparisons with other Internet portals.

9.4 Pages on SPHRPMS web sites may be coded with software which enables the Third Party Market Research Company and SPHRPMS to track visitors to our web sites.

(Last updated on 8 November 2014)