paragon-club

Unlock a world of privileges when you spend, and earn rewards with Paragon Club.
Enjoy preferential shopping and dining privileges and entry to exclusive events as a member.

Members' Privileges

 

Earn points on every $100 you spend with a minimum of $20 in a single transaction. Enjoy a lifetime membership, birthday treats, and exclusive in-store offers.

Earn bonus points on every $100 you spend with a minimum of $20 in a single transaction, during selected campaigns. Enjoy 12-month membership, birthday treats, and exclusive in-store offers.

Earn bonus points on every $100 you spend with a minimum of $20 in a single transaction, during selected campaigns. Enjoy parking rebates, exclusive birthday privileges, Concierge services, in-store offers, and special invites to store events.

  • Programme Introduction

    Paragon Club is a rewards programme, providing shoppers a new way to earn points for shopping and dining at Paragon. These points may be used to redeem different types of rewards and privileges.

  • Is the Paragon Club membership free of charge?

    Yes, there is no membership fee to join Paragon Club.

  • How can I sign up for the Paragon Club membership?

    You just need to download the “Paragon Club” smartphone app from the Apple Store for iPhones or Google Play Store for Android phones. Register as a member with a unique and valid mobile number, your email address and an alpha-numeric password of your choice. Complete a one-time verification of your mobile number to start earning points.

  • Why do I need to provide my mobile number and email address?

    Your membership account will be identified using your mobile number. Each mobile number is unique to each member and sharing of mobile number is not allowed. Your email address will be used in the event if you need to reset your account password if you are holding an international number.

  • Am I eligible for the Paragon Club membership?

    You will need to be at least 18 years of age to be eligible for the Paragon Club membership.

  • What are the Paragon Club membership tiers?

    Paragon Club has three membership tiers.

    - Basic tier: Premier
    Members will begin with lifetime membership at this tier upon signing up as a Paragon Club member.

    - Next tier: Prestige
    Members who spent $15,000 and more within 12 consecutive months will be upgraded to this tier. Upon upgrade, the accumulated spending will be reset to $0 and members will be required to spend $15,000 within the 12-month membership term to retain the membership tier.

    - Highest tier: Pinnacle
    Members who spent $200,000 and more within 12 consecutive months will be upgraded to this tier. Upon upgrade, the accumulated spending will be reset to $0 and members will be required to spend $200,000 within the 12-month membership term to retain the membership tier.

  • How long is the membership valid for?

    There is no expiry date for Paragon Club memberships.

    However, Prestige and Pinnacle members will have to spend a minimum amount within the next 12 consecutive months from the time they are promoted to retain their membership.

    For example, Prestige members are required to spend $15,000 and above within the next 12 consecutive months from the time they are promoted in order to retain their Prestige membership tier.

    For example, Pinnacle members are required to spend $200,000 and above within the next 12 consecutive months from the time they are promoted in order to retain their Pinnacle membership tier.

  • What are the benefits of Prestige and Pinnacle tiers?

    As a Paragon Club Prestige member, you are entitled to bonus points during selected periods,

    As a Paragon Club Pinnacle member, you will be able to enjoy 3 times points on all spend, access to the Paragon Club Members’ Lounge, as well as redemption of points to SPH malls e-vouchers and carpark credits. Other privileges include:

    1. Priority queue at the Paragon Club members’ lounge
    2. Dedicated seating zone within the Paragon Club members’ lounge
    3. Access to the VIP powder room (Ladies only)
    4. Complimentary carpark credits
    5. Guaranteed GWPs^ during selected campaigns and promotions
    6. Exclusive tenants’ year-long and birthday privileges
    7. Exclusive birthday shopping/dining e-vouchers

  • How will I receive my birthday benefits and parking credits when I am upgraded to Pinnacle?

    Your exclusive birthday benefits will be automatically credited in your e-wallet during your birthday month. Whereas, your complimentary parking credits will be automatically credited in your e-wallet within 14 working days from the day you are promoted to Pinnacle.

    Please check your Paragon Club app within 14 working days to verify.

  • Are there additional privileges during my birthday month?

    Yes, you can enjoy birthday month privileges at selected participating stores. You can refer to the Paragon Club mobile app for the full list of birthday privileges. You can redeem the privileges by showing the store staff your QR code with “Birthday Cake” icon on the Paragon Club mobile app. This QR code can be found by tapping on the gold circle button located at the bottom of the mobile app. (See above)

    Note that the month in the birthdate field shown in “Profile Page” cannot be amended after sign-up.

  • How can I earn points?

    You will need to first sign up as a member to start earning points for every block of $100 same-day spend. Same day receipts can be combined to meet the block of $100 spend. Each receipt must be a minimum of $20 and above in a single receipt from participating stores.

    Upon purchase, you will need to present your membership QR code found in the mobile app for the store staff to scan and process the point issuance. This QR code can be found by tapping on the gold circle button located at the bottom of the mobile app.

  • How many points can I earn in a day?

    Total amount spent on a per day basis -

    Premier and Prestige Members:
    First $100 per day = 5 points
    Every subsequent $100 on the same day = 1 point

    Pinnacle Members:
    First $100 per day = 15 points
    Every subsequent $100 on the same day = 3 points

  • Are there limits to the number of points I can earn?

    Each member can earn and retain up to a maximum of 5,000 points at any one point of time, regardless of membership tier or amount of bonus points issued.

    For example, member who earned 5,000 points will need to redeem the points for rewards before he/she can accumulate points with the subsequent purchase again.

  • Are there limits on the number of receipts I can submit in a day to earn Paragon Club points?

    No, there are no limits to the number of receipts you can submit in a single day.

  • Can I earn points from all stores in Paragon?

    You can earn points at all participating stores except the following:
    • Paragon Medical
    • Banks/ ATMs
    • Money changer
    • Enrichment Centres
    • Fitness Centres
    • Atrium vendors who are not mall tenants
    • Selected stores who are not participating in the programme

    Participating Outlets:
    • 45R
    • ALDO
    • A/X Armani Exchange
    • Action Hair Salon & Hair Spa by Action
    • Adeva Spa
    • Adidas
    • Adidas ORIGINALS
    • agnes b voyage
    • Akashi Japanese Restaurant
    • Alexis Eyewear (Optical) Boutique
    • Amaris
    • Anne Fontaine
    • APM Monaco
    • ASICS
    • Baker's Brew (Café. Studio)
    • Balenciaga
    • Bee Cheng Hiang
    • Birkenstock
    • bloomB
    • Boarding Gate
    • BoConcept
    • Boggi Milano
    • Boost Juice
    • Bora Aksu
    • Bose
    • BOSS
    • Boulangerie Asanoya
    • BreadTalk
    • Brooks Brothers
    • Browhaus
    • Brunello Cucinelli
    • Burberry
    • Calvin Klein Jeans
    • Calvin Klein Underwear
    • Cedele Bakery Café
    • Chalk Farm
    • Chateau De Sable
    • CK Calvin Klein
    • Coach
    • Cole Haan
    • Colonial Club Signatures
    • Cortina Watch
    • Crystal Jade Golden Palace Restaurant
    • Da Paolo Gastronomia
    • Daughters Diamonds
    • DAUM
    • Diesel
    • Din Tai Fung
    • DKNY
    • Dunhill
    • Elm Tree
    • Emporio Armani
    • Ermenegildo Zegna
    • escentials
    • ETRO
    • Eu Yan Sang
    • Ferrari Store Junior
    • FILA Kids
    • First Few Years
    • Fish & Co.
    • Flaming Queen
    • Forest
    • Furla
    • GEOX
    • Gingersnaps
    • Giordano Ladies
    • Givenchy
    • GNC Live Well
    • Greyhound Café
    • Grill by 1855 The Bottleshop
    • G Star Raw
    • Guardian Pharmacy
    • Gucci
    • GUESS
    • GUESS Kids/ Baby GUESS
    • Gyu & Tori
    • Halcyon & Crane
    • Hang Heung
    • Ha-oh Hototogisu Ramen
    • Honeymill
    • Imperial Treasure Super Peking Duck
    • Irvins Salted Egg
    • iStudio
    • Jacadi Paris
    • Janice Wong Singapore
    • Jimmy Choo
    • Kanada-Ya Ramen Bar
    • Kelture Aveda Hair Salon
    • Kenko Wellness & Reflexology
    • Key Power Sports & Manduka
    • Kind Kones
    • Krispy Kreme
    • Lacoste
    • LAICHAN
    • LALIQUE
    • le Carrousel de Pois (pop-up store)
    • Le Petit Society
    • Le Shrimp Ramen
    • L'Espace Beaute
    • LIU.JO
    • LIULI
    • Lladro
    • L'OCCITANE
    • Longchamp
    • M1 Shop
    • Marks & Spencer
    • Maryling
    • Matchaya
    • Matsukiya
    • MAX & Co.
    • Mayoral
    • MBT
    • MCM
    • Merlin Frame Maker And Art Gallery
    • Metro
    • Miu Miu
    • Montblanc
    • Moschino
    • Mosscape
    • Mothercare
    • Motion Sports
    • Mouawad
    • MUJI
    • Myths & Legends Collection
    • New Balance
    • Nike
    • Niki Han & Ethel Huang
    • Northern Opticians
    • Off White
    • OUTSIDE
    • PAUL
    • Petit Bateau
    • Pois Boutique
    • Polo Ralph Lauren
    • Porcelain Origins
    • Porcelain Origins Cafe
    • Prada
    • Pretty Ballerinas
    • Prive
    • PS.Café
    • Puma
    • Ralph Lauren Children
    • Replay
    • SABRINAGOH
    • San Han Gung
    • Salvatore Ferragamo
    • Seed Heritage
    • Shimbashi Soba
    • Shugar Prestige
    • Sinpopo Brand
    • Skechers
    • So Pho
    • Soup Restaurant
    • Starbucks
    • Stella McCartney
    • Strange and Deranged
    • Strip
    • Superitto
    • SuperNature
    • Sushi Tei
    • Tambuah Mas Indonesia Restaurant
    • Ted Baker
    • THANN
    • The Better Toy Store
    • The Body Shop
    • The Floral Atelier
    • The Hair Shop
    • The Hour Glass
    • The Planet Traveller
    • The Soup Spoon
    • Thye Moh Chan
    • TOD's
    • Tokyo Milk Cheese Factory
    • Tommy Hilfiger
    • Toys 'R' Us
    • Treasures - Yi Dian Xin
    • Under Armour
    • Venchi
    • Versace
    • Vitakids
    • Watches of Switzerland
    • Watsons
    • XZQT Portfolio
    • Y by Yann

  • Can I take an image of the receipt using Paragon Club mobile app to earn points?

    No, the mobile app does not have the function to capture receipt image to issue points. The image of the receipt will be taken at and by the participating stores as part of your point issuance requirement.

  • Where can I check on the amount of points I have and points that are about to expire?

    You can use your Paragon Club mobile app to check on status of the points. You can find this information under “Transaction History” on the mobile app.

  • How long are my points valid for?

    The points you earn have a rolling nine months expiry period. You will be able to check validity of your points using the Paragon Club mobile app.

    For example, if points are issued in October 2019, they will expire nine months later, in July 2020. If points are issued in December 2019, they will expire on September 2020.

  • How long does it take for my points to be credited?

    Points may take up to fourteen business days from the date of submission to be credited into your account.

  • What can I redeem my points for?

    All members may redeem points for shopping and dining e-vouchers launched periodically on the mobile app.

    Once you attain Prestige or Pinnacle tier, you may start converting your points for additional rewards such as SPH Malls e-vouchers and carpark credits.

  • Can I convert my points to physical paper vouchers?

    The points may be converted to e-vouchers instead of physical paper vouchers as the conversion is done at your fingertips within the app for greater convenience.

  • How can I convert my points to SPH Malls e-vouchers?

    You need to attain Prestige or Pinnacle tier to start converting points to SPH Malls e-vouchers. Click on the “Present” icon found at the bottom of the mobile app and tap on the reward of choice to start redemption. Simply enter the number of e-vouchers you wish to redeem and confirm the redemption.

  • Can I use my SPH Malls e-voucher at all stores in Paragon?

    Selected stores do not accept SPH Malls e-voucher. Please check in-store before using SPH Mall e-vouchers at participating stores.

  • How do I utilise my SPH Malls e-vouchers?

    Simply inform the participating store that you wish to use your redeemed e-vouchers before making payment and present your membership QR code to the store staff. Note that e-vouchers that have been used to offset a transaction will not be refunded nor reversed once submitted.

  • How do I utilise my other shopping or dining e-vouchers?

    Click on the “Human” icon on the bottom right of the mobile app. Next, click on “E-Wallet” and select the reward to use at the store. Tap on “Use this e-voucher” on the bottom of the page and present the QR code to the store staff.

    Note that e-vouchers that have been used will not be refunded nor reversed once submitted.

  • How long are my redeemed e-vouchers valid for?

    SPH Malls e-vouchers converted from your points are valid for six months from the date of redemption, unless stated otherwise. You can find the validity of your e-vouchers under “E-wallet” on the mobile app.

    The validity of shopping and dining e-vouchers redeemed from your points may differ from store to store. Please refer to the respective terms and condition before redemption.

  • Can used e-voucher(s) be refunded?

    All e-vouchers used at participating stores cannot be refunded.

  • How do I know if my e-vouchers have been utilized or expired?

    You can find this information under the “Redeemed” and “Expired” tab in your E-Wallet by clicking the “Human” icon on the bottom right of the mobile app.

  • How do I convert points to Carpark Rewards?

    You need to attain Prestige or Pinnacle tier to start converting points to "Carpark Rewards". Click the "Human" icon on the bottom right on the mobile app and select "Carpark Rewards". Click "Top Up" to select the number of points you wish to use to convert. Points converted are non-refundable and cannot be reversed. Ensure you have added an active car IU number before converting points to Carpark Rewards.

    Each point is equivalent to $0.40 worth of Carpark Rewards (CP$).

  • How do I add in my car IU number?

    Click the “Human” icon on the bottom right on the mobile app and click on “Carpark Rewards” followed by “Manage IU”. Each member may add up to a maximum of 3 car IUs with the active IU being the one with the checkbox ticked on the right.

  • When should I redeem my points to Carpark Rewards Dollars?

    Please convert your points to Carpark Rewards Dollars at least 15 minutes before exiting the mall. Please also allow for 15 minutes between switching of active IUs.

  • How many Carpark Rewards Dollars can I redeem?

    You may redeem for as many carpark rewards dollars as your points permit.

  • How do I utilise my Carpark Rewards Dollars?

    Upon exit, points redeemed as Carpark Rewards will automatically be deducted if there is balance in the e-wallet. Any outstanding parking charges will then be deducted from your cashcard.

    For example:
    Member redeemed 5 points for $2.00 Carpark Rewards Dollars via the Paragon Club app, 15 minutes before exiting the mall.

  • How do I check when my Carpark Rewards Dollars are expiring?

    The carpark rewards dollars you redeemed have a rolling nine months expiry period. You will be able to check expiring dollar under “Carpark Rewards”.

  • What are the carpark payment modes accepted?

    If you have Carpark Rewards Dollars in your Paragon Club app tagged to your vehicle’s IU, the Carpark Rewards Dollars will be deducted first. If there are any outstanding amount, it will be deducted off your cashcard.

  • What should I do if I hold a physical carpark coupon?

    You may only choose to use either your Carpark Rewards Dollars or the physical carpark coupon. If you wish to use your physical carpark coupon, please do not convert your Paragon Club points into Carpark Rewards Dollars as that will be the default source of payment.

  • What should I do if I am a season parking holder?

    Ensure you have deactivated the season car IU number from the mobile app by unticking the car IU number as season parking is the default payment mode.

  • What should I do if I park overnight?

    You may choose to redeem your points as Carpark Rewards Dollars, and activate your IU number in the mobile app to deduct your CP$ before paying the balance with a cashcard.

  • In the event that the carpark system is out of service, what will happen to my Carpark Rewards Dollars?

    In such an event, your activated Carpark Rewards will not be used and remain in your account.

  • Can I activate my Carpark Rewards for another vehicle?

    Each member is allowed to input up to three different IU numbers but only one IU number may be activated at any one point of time.

  • I converted my points into Carpark Rewards, can I reverse my redemption?

    The conversion of points Carpark Rewards Dollars cannot be reversed. Carpark Rewards Dollars are strictly non-refundable, transferable nor exchangeable for cash and/or other items.

  • My Carpark Rewards Dollars are reflected wrongly in my account. What should I do?

    You can visit the Paragon Concierge counter at level one between 10am to 9.30pm daily or drop us an email at ParagonClub@sphproperties.com.sg for assistance.

  • Must I be a Paragon Club member to enjoy all mall promotions and lucky draws conducted by Paragon?

    No, however, you will enjoy preferential privileges for all mall promotions and lucky draws.

  • Can I authorize someone else to redeem my points on my behalf?

    Redemption of points by proxy is not allowed as the Paragon Club membership and points are non-transferrable. Friends and family members who are keen to enjoy the same benefits can download the Paragon Club mobile app.

  • I have redeemed my points for a reward. Can I return or exchange it?

    No, redemptions of points are irreversible.

  • I had forgotten to request for points to be credited to my account when I bought something yesterday or a few days ago at Paragon. What should I do?

    You have up to seven days, including the day of purchase to have the points credited into your account. Please present the original receipts and the QR code shown in your Paragon Club mobile app to our staff at the Paragon Concierge counter at level one to have points credited into your account. Points may take up to fourteen business days from the date of submission to be credited into your account.

  • Are my Paragon Club membership and points transferable?

    No, your Paragon Club membership and points are non-transferable.

  • My points are credited wrongly. What should I do?

    For transactions within the day: Please proceed to the store which credited you the wrong number of points to request to void the erroneous number and credit you with the right number of points.

    For transactions one day after, and up to seven days from date of purchase: Please present the original receipts and the QR code shown in your Paragon Club mobile app to our staff at the Paragon Concierge counter at level one to request to void the erroneous number and credit you with the right number of points.

    Points may take up to fourteen business days from the date of submission to be credited into your account.

  • Why are my points not showing up on my app?

    Points are tabulated once spend hits $100 and at every $100 block. A notification indicating that the submission is being processed will be sent to notify you.

  • What should I do if I am facing issues with the Paragon Club mobile app on my smartphone?

    Please proceed to the Paragon Concierge counter at level one for assistance or drop us an email at ParagonClub@sphproperties.com.sg for assistance.

  • What should I do if the Paragon Club mobile app is not loading any information?

    You can refresh the mobile app by updating it to the latest version through Google Play or the Apple Store depending on the phone you use.

  • What should I do if I have more enquires?

    You can visit the Paragon Concierge counter at level one between 10am to 9.30pm daily or drop us an email at ParagonClub@sphproperties.com.sg for enquiries.

  • I have multiple mobile numbers, which one do I use?

    You should register the mobile number that is on the phone you are using to download the application as a one-time password will be sent to your mobile device as part of the verification process.

  • What does the Paragon Club app do for me?

    You will need the Paragon Club app as part of the process to earn points. You will also be able to see how much points you have accumulated, when the points are expiring, as well as other privileges and rewards you are entitled to as a Paragon Club member.

  • Will my points and existing information be deleted when I update the Paragon Club app?

    All your existing information and points earned will remain the same.

  • What is the difference between the Mobile App and the Mobile Website?

    The Paragon Club app is an application that can be downloaded from the App store and Google Play on your iOS and Android mobile devices. You will need this app to perform actions relating to the membership programme, such as scanning the QR code to earn points, checking when your points expire, and redeeming your points and store privileges.

    Our mobile website does not require installation and can be viewed on mobile browsers (i.e. Chrome, Safari, Internet Explorer) on your smart phone or tablets. The mobile website allows you to have access to our services, store directory, latest happenings and promotions in the mall.

  • I am unable to sign up or login to the app, what should I do?

    There are many reasons why you may not be able to log in to your Mobile App:

    • Please check that you are connected to the internet, and that there is good signal. You can try to log in again when the signal is strong.

    • Please check that you have keyed in the correct password. If you have forgotten your password and need to reset it, tap on “Forgot Password?” on the login screen. This will take you through an authentication process before letting you choose a new password. To do this, you will need your registered mobile number with you.

    For Singapore Mobile Numbers:
    - Click on 'Forgot Password' on landing page
    - Enter a mobile number with +65 country code
    - SMS with the reset password link will be sent to you
    - Click on link and resets password.

    For International Mobile Numbers:
    - Click on 'Forgot Password' on landing page
    - Enter a mobile number with international country code
    - Email with the reset password link will be sent to you
    - Click on link and resets password

    • Please check that you have downloaded the latest version of the Paragon Club app from the App Store or Google Play.

    • If you are still experiencing an issue with the app you can contact us at ParagonClub@sphproperties.com.sg for technical support.

  • I forgot my password, how do I reset it?

    You can reset it by tapping on “Forgot Password?” on the login screen. This will take you through an authentication process before letting you choose a new password. To do this, you will need your registered mobile number and/or email address, depending which country code your registered mobile is of.

  • How do I get the Paragon Club mobile app for my phone?

    Simply search for "Paragon Club” on App Store or Google Play. If you are unable to find the app, it is likely possible that your device OS version is not supported.

    For iOS, please ensure that your operating system is version 9 and above. For Android, your operating system will need to be version 5 and above.

  • I requested for OTP (One-Time Password) by SMS but did not receive it. What should I do?

    If you did not receive your OTP within 2 minutes, select “Resend OTP” to request a new OTP. Note that there may be a lag time in receiving OTP via SMS if mobile connection is weak.

    Please check that you have the correct country code selected before requesting for an OTP and avoid submitting too many “Resend OTP” as it will lock your account.

    If you are still experiencing an issue with the app, you can contact us at paragonclub@sphproperties.com.sg for technical support.

  • I am unable to find the QR code button. What should I do?

    You can find the QR code button in the Paragon Club app. It is a gold circle icon located at the bottom of the screen.

  • My app is not loading or is loading very slowly. What should I do?

    If you are experiencing slow loading, please check that you are connected to the internet, and that you have a good connection strength. You can try to login in again when the signal is strong.

  • How do I look for a restaurant or store?

    Please go to the side menu by tapping the three lines found at the top left of the home screen. You should see a list on features offered by the app. On that list, tap on “Stores”. You will be able to search for a restaurant or store by typing on the search bar.

  • How current is the account information I see in the Paragon Club app?

    The information you see in the Paragon Club app is happening real-time, so it is always current. However, if the Mobile App is kept open for an extended amount of time, you should refresh by dragging your screen down once to retrieve the latest information.

  • Is my phone/ mobile devices supported?

    The Paragon Club app is supported on the following platforms:
    • iPhone and iPod touch with version 9 and above
    • Android devices with version 5 and above

  • Is the Paragon Club app secure?

    Yes, all critical information is encrypted, and no personal information is stored on your mobile device.

    However, please note that mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

  • Can I use the Paragon Club app while I am overseas?

    Yes. If you wish to download the Paragon Club app while you are overseas, you can do so when you are connected to App Store or Google Play. Please ensure that you have good internet connection.

  • How do I log out from the Paragon Club app?

    Please go to the side menu by tapping the three lines found at the top left of the home screen. You should see an option “Log out” at the bottom of the menu.

    You will not be able to earn points or redeem for rewards after logging out of your account but you will still be able to browse our rewards catalogue, events, and promotions by clicking on “Browse as Guest” on the sign in page.

  • I need assistance on my mobile app access. What should I do?

    If you are experiencing an issue with the app, please contact us at ParagonClub@sphproperties.com.sg for technical support.

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Member” means a registered member of the Site.
Member Conditions means the terms and conditions applicable to Members accessible here.
Personal Data” means, data, whether true or not, about an individual who can be identified from that data or from that data and other information to which a party has or is likely to have access
Servers” means the computer software, systems and servers hosting, operating, managing, providing or contributing to the Site and the Services.
Services” is defined in Clause 3.2.
Site means the SPH website and/or platform and includes but is not limited to the material and information contained in the website and/or platform, including any Content and RSS feeds, APIs, software code and scripts, and any other downloadable materials displayed or incorporated therein, as well as the Services offered thereon, as may be applicable.
"SPH Content" means all Content of SPH that is made available on or via the Site or a SPH website.
Third Party Products” means products and services of third parties, including other users, advertised on or available at the Site or websites linked from the Site.
Third Party User Content” means all User Content which is not created, transmitted, posted or uploaded by you.
User Content” means all Content on this Site which is created, transmitted, posted or uploaded by a user of the Site.
2.2The words “include” and “including” shall not be construed as having any limiting effect.
2.3The headings in this Agreement do not have any legal effect nor shall they affect the construction of this Agreement in any way.
  
3.Site and Services
3.1The Site is owned and maintained by SPH. 
3.2SPH may offer one or more of the following services on or through the Site (each a “Service” and collectively the “Services”):
 
(a)access to a collection of information, news, data, text, listings, graphics, images, videos, audio files, podcasts, webcasts, software applications and other types of works, including any Apps or other content of SPH, whether through an online store or otherwise;
(b)search engines or tools;
(c)a platform to create, upload and publicly make available personalised content;
(d)an advertising and branding platform;   
(e)message boards, forums, blogs, communication tools;
(f)a social networking platform;
(g)email alerts; and
(h)any other features, content or applications that SPH may offer on or through the Site from time to time in its sole and absolute discretion.
3.3You acknowledge and agree that to access and use certain Services, you will be required to register as a Member and additionally shall be bound to strictly comply with the Member Conditions and/or such other terms and conditions as SPH may prescribe in addition to these Website Conditions and the other terms of this Agreement.
3.4From time to time SPH will run competitions, promotions and surveys at the Site. These are subject to additional terms and conditions that will be made available at the time they are run.
  
4.Content Use Conditions
4.1You may not reproduce, modify, adapt, translate, publish, display, communicate, transmit, broadcast, podcast, webcast, distribute, sell, trade or exploit for any commercial or other purposes, any portion of, or any access to:
 
(a)any Service;
(b)the Site;
(c)any SPH Content except, to the extent permitted, with the prior written consent of SPH or unless expressly permitted in this Agreement; or
(d)any Third Party User Content except, to the extent permitted, with the prior written consent of SPH and the owner or licensee of the specific User Content.
4.2Without prejudice to the generality of Clause 4.1, you agree not to reproduce, display or otherwise provide access to the Services, SPH Content, or Third Party User Content on another website or server, for example through framing, mirroring, linking, spidering, scraping or any other technological means (including any technology available in the future), without the prior written permission of SPH. 
4.3You may for your personal, non-commercial use:
 
(a)retrieve and display SPH Content on any compatible device owned by you;
(b)print a single copy of SPH Content on paper (but not photocopy them); and
(c)store such SPH Content in electronic form on disk or on a mobile device owned by you (but not on any server or other storage device connected to a network).
4.4All SPH Content are the copyrighted work of SPH or its content or software providers, and SPH reserves and retains all rights in the SPH Content. Use of some SPH Content may be governed by the terms of an accompanying end user license agreement.
4.5You may not decompile, reverse engineer or otherwise attempt to discover the source code of any SPH Content available on the Site or through a Service except under the specific circumstances expressly permitted by law or SPH in writing.
  
5.Intellectual Property
5.1The copyright, patents, trade marks, registered designs and all intellectual property rights in the Services, the Site, and all SPH Content, including without limitation the copyright in the compilation of all User Content, shall vest in and remain with SPH.
5.2The trademarks, logos and service marks ("Marks") displayed on the Site are the property of SPH or other third parties, and all rights to the Marks are expressly reserved by SPH or relevant third parties. You shall not use any Marks without the prior written consent of SPH or such third party. SPH and its subsidiaries aggressively enforce their intellectual property rights to the fullest extent of the law. The name of SPH or any other Marks may not be used in any way, including in any advertising or publicity, or as a hyperlink without prior written permission of SPH.
5.3The domain name on which the Site is hosted on is the sole property of SPH and you may not use or otherwise adopt a similar name for your own use.
5.4If you have any questions or concerns about this Agreement or any issues raised in this Agreement or on the Site, please contact us at: sphcorp@sph.com.sg.
  
6.Online Conduct
6.1You hereby undertake:
 
(a)to comply with this Agreement, and such other notices or guidelines that may be posted on the Site by SPH from time to time (which are hereby incorporated by reference into this Agreement);
(b)not to use any Service or SPH Content for any unlawful purpose, and to comply with all applicable laws and regulations, including without limitation, copyright law, the Protection from Online Falsehoods and Manipulation Act 2019 (No. 18 of 2019) and the Protection from Harassment Act (Cap. 256A));
(c)not to hack into, interfere with, disrupt, disable, over-burden or otherwise impair the proper working of the Site, Services or Servers, which shall include but is not limited to denial-of-service attacks, spoof attacks, session hacking, sniffing, tampering, reverse engineering or reprogramming;
(d)not to use any automated process, use any kind of scripting software or bots or service to access and/or use the Site and/or Services; and
(e)not to use the Account of another Member at any time, whether with or without his/her permission.
  
7.Disclaimers & Limitations
7.1While we make every effort to ensure that all SPH Content displayed on the Site is accurate and complete, we provide the SPH Content for informative purposes and on an 'as is', 'as available' basis only without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, SPH disclaims all warranties, express or implied, including, but not limited to, implied warranties of satisfactory quality, merchantability or fitness for a particular purpose, compliance with description, or the warranty of non-infringement. Without limiting the foregoing, SPH does not warrant that the functions contained in or access to or use of the Site, Services, SPH Content or other content will be timely, secure, uninterrupted or error-free or without omission, that defects will be corrected, or that the Site, Services, SPH Content or the Servers are free of viruses or other harmful components, or that the download, installation or use of any SPH Content in or with any Computer will not affect the functionality or performance of the Computer. SPH does not warrant or make any representations regarding the use or the results of the use of the SPH Content, the Services, the Site or the Servers in terms of their correctness, accuracy, completeness, reliability, or otherwise. You agree that you (and not SPH) shall bear and assume all risk arising out of your use of the Site, Services, SPH Content or the Servers including, without limitation the entire cost of all necessary servicing, repair, or correction, including any defect, problem or damage in any Computer. Without limiting the foregoing, you agree not to hold SPH liable for the loss of any of your User Content that is due to any circumstances beyond the control of SPH.
7.2The data and information made available on the Site are of a general nature and do not purport, and shall not in any way be deemed, to constitute an offer or provision of any professional or expert advice. You should at all times consult a qualified expert or professional adviser to obtain advice and independent verification of the information and data contained herein before acting on it. Any financial or investment information in the Site are for use in Singapore only and are intended to be for your general information only. You should not rely upon such information in making any particular investment or other decision which should only be made after consulting with a fully qualified financial adviser. Such information does not and is not intended to constitute any form of investment advice or any inducement, invitation or recommendation relating to any of the products listed or referred to. Any arrangement made between you and a third party named on or linked to from these pages is at your sole risk and responsibility. SPH does not sponsor, endorse or promote any financial products, services or information.
7.3You acknowledge that it is not SPH's policy to exercise editorial control over, and to review, edit or amend any data, information, materials or contents of any User Content, posting, email or any information that may be inserted or made available on the Site by other users of the Services and that SPH does not endorse and shall not be responsible for any such content.
7.4You acknowledge and agree that SPH does not endorse or recommend, is not an agent, reseller or distributor of, and has no control over Third Party Products, and SPH hereby expressly disclaims all liabilities and responsibilities arising in relation to any Third Party Products whether available or advertised via the Site or on Linked Sites.
7.5You agree that all statements, offers, information, opinions, materials, User Content, and Third Party Products, from other users and from advertisers and other third parties on the Site should be used, accepted and relied upon only with care and discretion and at your own risk, and SPH shall not be responsible for any loss, damage or liability incurred by you arising from such use or reliance.
7.6You also acknowledge and agree that some Services may enable other users to upload User Content to the Site, and that some of these may be offensive, annoying, unlawful, in breach of this Agreement, contain viruses or cause you damage. While we may remove any such User Content brought to our notice at our sole and absolute discretion, you acknowledge and agree that we cannot be responsible or liable for any User Content, and you agree to exercise access and use User Content only at your own risk and with care and discretion.
7.7SPH may in our sole and absolute discretion, screen, delete and/or remove any Content made available on the Site, including where SPH receives a complaint from another user or a notice of intellectual property infringement or other direction for removal, or where in SPH's sole and absolute opinion such Content is in breach of this Agreement, or is illegal or otherwise objectionable, or for any other reason as SPH may see fit. SPH may use automated systems that analyse any Content made available by you to help detect infringement and abuse, such as spam, malware, and illegal content. SPH may delete, archive, block or remove communications by you (including but not limited to feedback, postings, messages and/or chats).
7.8You agree that:
 
(a)SPH shall be entitled at any time, at its sole and absolute discretion and without prior notice, to add to, vary, terminate, withdraw or suspend the operation of the whole or any part or feature of the Site or Services without assigning any reason; and
(b)access to or the operation of the Site, Servers and/or the Services may from time to time be interrupted or encounter technical or other problems and may not necessarily continue uninterrupted or without technical or other errors,
 and in any such event, SPH shall not be liable for any loss, liability or damage which may be incurred as a result.
7.9In no event shall SPH be liable to you for any damages, losses, expenses, liabilities under any causes of action (whether in contract or tort including, but not limited to negligence, or otherwise) caused through the use of, or the inability to use, the SPH Content, User Content, Services, Third Party Products, any Computers, the Site, or any other website. In the event that SPH is liable for damages despite the foregoing provision, you agree that SPH's aggregate liability to you for any and all causes of action in relation to the SPH Content, Services, Site, and the Agreement, shall not exceed in aggregate of S$50.00 or the total amount of fees and charges paid and/or payable by you for the Services to SPH for the one (1) month period immediately preceding the time such liability arose, whichever is lower.
7.10Under no circumstances, including, but not limited to, negligence, shall SPH be liable for any indirect, special, consequential, loss of profits, loss of business or incidental damages suffered by any party or that result from (A) this Agreement; or (B) the use of, or the inability to use, the SPH Content, Services, Site, or any other website, even if SPH or a SPH authorised representative has been advised of, or should have foreseen, the possibility of such damages.  
7.11To the maximum extent permitted by applicable law, SPH disclaims all liability for any direct, incidental or consequential damage or loss suffered by you that may result from the collection, use or disclosure of your Personal Data, including but not limited to any loss of, or any inability to retrieve, any Personal Data, howsoever caused, or any inaccuracy in the Personal Data presented, used or transmitted.
7.12You agree that the above exclusions and limitations of liability are reasonable and enable the Services and the SPH Content to be provided by SPH at either reasonable costs or no costs to you.
  
8.Linked Sites
8.1SPH may provide links to other sites ("Linked Sites") that may be of relevance and interest to users. SPH has no control over, and is not responsible for, the content on the Linked Sites or for any damage you may incur from the Linked Sites (including any virus, spyware, malware, worms, errors or damaging material contained in the Linked Sites) or the availability of any content on the Linked Sites, and you hereby irrevocably waive any claim against us with respect to the Linked Sites.
  
9.Data Use & Privacy
9.1Please do not submit any personal information or data without first reading our Privacy Policy which explains our data use and privacy practices in detail.
  
9.2The foregoing consents provided by you in Clause 1 supplements but does not supersede nor replace any other consents you may have previously provided to SPH in respect of your Personal Data, and your consents herein are additional to any rights which we may have at law to collect, use or disclose your Personal Data.
  
9.3The Site may provide links to Linked Sites whose data protection and privacy practices may differ from those set forth here. We are not responsible for the content and privacy practices of these other websites and you agree to review and abide by the data protection and privacy notices of those sites.
  
9.4The Site uses cookies. A cookie is a small text file which is placed on your device whenever you run or use the Site. These cookies collect information about your use of the Site. We use cookies and other related technologies to facilitate your use of the Site and to improve your experience of the Site. You may change the settings on your device to block the use of cookies. However, if you do choose to block the cookies used in the Site, you may not be able to use certain features and functions of the Site. For more information about the cookies we use, please see our Cookie Policy.
  
10.Termination
10.1You agree that SPH has the right in its sole and absolute discretion and without notice to restrict, suspend, or terminate your Account and/or your access to all or any part of the Site or Services, without assigning any reason. Grounds for such termination may include, but are not limited to: (a) a breach of any of the terms under the Agreement; (b) violation of any applicable law; (c) fraudulent, harassing, defamatory, threatening or abusive behaviour; and/or (d) behaviour that is harmful to other users, third parties, or the business interests of SPH. Use of your Account, the Site and/or the Services for illegal, fraudulent, harassing, defamatory, threatening or abusive purposes may be referred to law enforcement authorities without notice to you.
10.2Upon suspension or termination of your Account or your access to all or any part of the Site or Services,
 
(a)all rights and/or licences granted to you under this Agreement shall immediately terminate;
(b)we may remove or discard from the Services any Content associated with your Account; and
(c)you remain liable for all obligations you may have incurred under this Agreement.
  
11.Notification of Infringement
11.1SPH reserves the right to investigate notices of copyright, trademark and other intellectual property infringement (“Infringement”) in respect of SPH Content, User Content and other material on the Site (“Infringing Material”) and take appropriate action.  If you believe that your work has been used or copied in a way that constitutes Infringement and such Infringement is occurring on the Site, please notify SPH in writing immediately in the form and containing the information prescribed by the Singapore Copyright Act (Cap. 63) (“Infringement Notice”).
11.2All Infringement Notices shall be sent to SPH addressed as follows:
The Company Secretary
1000 Toa Payoh North, News Centre, Singapore 318994
+65 6319 6319
+65 6319 8388
sphlegal@sph.com.sg
11.3SPH will duly consider all Infringement Notices submitted in the above manner. In return, you agree that you shall not take any legal action or exercise any legal remedy you may have against SPH in respect of any Infringing Material, unless you have first given SPH the Infringement Notice and sufficient opportunity to remove the Infringing Material, and thereafter SPH refuses or fails to remove the Infringing Material within a reasonable time. Where SPH removes the Infringing Material in response to your Infringement Notice, you agree not to exercise and you hereby waive, any right of action against SPH under applicable law which you may have in respect of any Infringing Material appearing on the Site prior to such removal by SPH.
11.4You acknowledge and agree that SPH has no control and cannot undertake responsibility or liability in respect of Infringing Material appearing on Linked Sites or other third party sites.
  
12.Content
12.1SPH reserves the right to investigate notices of infringement under the Protection from Online Falsehoods and Manipulation Act 2019 (No. 18 of 2019), including without limitation the Code of Practice for Transparency of Online Political Advertisements and the Code of Practice for Preventing and Countering Abuse of Online Accounts ("Relevant Notices") received in respect of SPH Content, User Content and other material on the Site and take such action as it considers appropriate to comply with the requirements of the said Act and/or Codes.
12.2If you believe that any SPH Content, User Content and other Material on the Site contravenes the said Act or any other written law, including without limitation where (a) there are online political advertisements that are undisclosed or miscategorised; (b) there is a suspected abuse of advertising tools by malicious actors; and/or (c) there are compromised end-user account(s) and/or account(s) that impersonate any "verified" accounts, you may notify SPH in writing by completing and submitting the form prescribed by SPH from time to time for such purposes, available here.
12.3If you detect any suspected vulnerabilities or weaknesses in the Services, the Site, systems, resources and/or processes which may potentially affect SPH's internet-accessible Services, notify us immediately or as soon as practicable by submitting a report to us at [insert email], and encrypt all communications using our PGP key whenever possible. This Clause 12.3 does not authorise or permit the taking of any action which may contravene applicable laws and regulations, including without limitation the Computer Misuse Act (Cap. 50A) and all of SPH's rights and remedies are expressly reserved. Without limiting the generality of the foregoing, any exploitation or testing of suspected vulnerabilities or gaining unauthorised access to any computer program or data is prohibited, and you agree and undertake not to:
 
(a)publish or publicly disclose any suspected vulnerability to any third party;
(b)deploy destructive, disruptive or other unlawful means to detect vulnerabilities, including without limitation any attacks on physical security, social engineering, denial of service, brute force attacks; and
(c)exploit, test or otherwise use any suspected vulnerability, including without limitation taking any step(s) to access, copy, create, delete, modify, manipulate or download any data or programme, build system backdoor(s), modify system configuration(s), facilitate or share system access.
  
13.Jurisdictional Issues
13.1The Site is owned and operated by SPH in Singapore. SPH makes no representation that the Contents of the Site are appropriate or available for use in your location. Those who choose to access the Site from any location do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
  
14.Indemnity
14.1You agree to indemnify and hold SPH, and its subsidiaries, affiliates, officers, agents, partners, and employees, harmless from all claims, demands, actions, proceedings, liabilities (including statutory liability and liability to third parties), penalties, and costs (including without limitation, legal costs on a full indemnity basis), awards, losses and/or expenses, due to or arising out of:
 
(a)any use of the Site or any Service;
(b)your connection to the Site;
(c)your breach of any terms and conditions of this Agreement;
(d)your violation of any rights of another person or entity; or
(e)your breach of any statutory requirement, duty or law.
  
15.Severability
15.1If any provision of this Agreement is found to be illegal, void or unenforceable under any law that is applicable hereto or if any court of competent jurisdiction in a final decision so determines, this Agreement shall continue in force save that such provision shall be deemed to be deleted.
  
16.Relationship of Parties
16.1Nothing in this Agreement shall constitute or be deemed to constitute an agency, partnership or joint venture between SPH and you and neither party shall have any authority to bind the other in any way.
  
17.Waiver
17.1No waiver of any rights or remedies by SPH shall be effective unless made in writing and signed by an authorised representative of SPH.
17.2A failure by SPH to exercise or enforce any rights conferred upon it by this Agreement shall not be deemed to be a waiver or variation of any such rights or operate so as to bar the exercise or enforcement thereof at any subsequent time or times.
  
18.Assignment
18.1You may not assign this Agreement or any of its rights or obligations under these Agreement to any party.
18.2SPH may, by notice in writing posted on its website, assign all of its rights and interests relating to or in connection with this Agreement, the Site and/or Services to a wholly-owned subsidiary of SPH (the "Transferee") without your consent.
18.3Without prejudice and in addition to the right under Clause 18.2 above, SPH may, by notice in writing posted on its website (the "Notification"), transfer and/or novate all of its rights, interests, obligations and liabilities relating to or in connection with this Agreement, the Site and/or Services to the Transferee, and you shall not withhold your consent thereto. For the avoidance of doubt, you hereby consent to (a) the assignment of all rights of SPH relating to or in connection with this Agreement, the Site and/or Services to the Transferee, (b) the assumption by the Transferee of all liabilities of SPH relating to or in connection with this Agreement, the Site and/or Services, (c) the release of all obligations of SPH relating to or in connection with this Agreement, the Site and/or Services, and (d) the Transferee taking the place of SPH as if it were named in all documents relating to or in connection with this Agreement, the Site and/or Services as a party thereto in place of SPH, in each case with effect from such effective date as may be informed in the Notification.
  
19.Rights of Third Parties
19.1Except as provided for in Clause 14, a person or entity who is not a party to this Agreement shall have no right under the Contracts (Rights of Third Parties) Act (Cap. 53B) to enforce any term of this Agreement, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description.
  
20Force Majeure
20.1No party shall be liable for any failure to perform its obligations under this Agreement if the failure results from a Force Majeure Event (defined below), provided always that whenever possible, the affected party will resume that obligation as soon as the Force Majeure Event occasioning the failure ceases or abates.
20.2For purposes of this Agreement, a “Force Majeure Event” is an event which is a circumstance or event beyond the reasonable control of a party which affects the general public in that party's country or in the territory, and which results in the party being unable to observe or perform on time an obligation under this Agreement. Such circumstance or event shall include industrial action or labour disputes, civil unrest, war or threat of war, criminal or terrorist acts, government action or regulation, telecommunication or utility failures, power outages, fire, explosion, natural physical disasters, epidemic, quarantine restrictions, and general failure of public transport.
  
21.Governing Law & Jurisdiction
21.1This Agreement and all matters relating to your access to, or use of, the Site and the Services shall be governed by and construed in accordance with the laws of Singapore including without limitation the provisions of the Singapore Evidence Act (Chapter 97) and the Electronic Transactions Act (Cap. 88), without giving effect to any principles of conflicts of law.
21.2You hereby agree to submit to the non-exclusive jurisdiction of the Singapore courts.
22.Contact Us & Notice
22.1If you have any feedback or enquiries relating this the Site and/or the Services, and/or this Agreement, please contact us.
22.2All notices required or permitted to be given hereunder to SPH shall be in writing and in the English language and shall be sent by hand or by post to:

1000 Toa Payoh North, News Centre,
Singapore 318994
Attention: The Company Secretary
or, to such other address and person as SPH may hereafter specify to you by notice in writing expressed to be for the purposes of this clause.
  

(Updated as of 1 October 2021)