Unlock a world of privileges when you spend, and earn rewards with Paragon Club.
Enjoy preferential shopping and dining privileges and entry to exclusive events as a member.
Earn points on every $100 you spend with a minimum of $20 in a single transaction. Enjoy a lifetime membership, birthday treats, and exclusive in-store offers.
Earn bonus points on every $100 you spend with a minimum of $20 in a single transaction, during selected campaigns. Enjoy 12-month membership, birthday treats, and exclusive in-store offers.
Earn bonus points on every $100 you spend with a minimum of $20 in a single transaction, during selected campaigns. Enjoy parking rebates, exclusive birthday privileges, Concierge services, in-store offers, and special invites to store events.
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Redeem your Paragon Club points for SPH Malls e-voucher instantly on your app
Paragon Club is a rewards programme, providing shoppers a new way to earn points for shopping and dining at Paragon. These points may be used to redeem different types of rewards and privileges.
Yes, the membership fee is currently waived.
You just need to download the “Paragon Club” smartphone app from the Apple Store for iPhones or Google Play Store for Android phones. Register as a member with a unique and valid mobile number, your email address and an alpha-numeric password of your choice. Complete a one-time verification of your mobile number to start earning points.
Your membership account will be identified using your mobile number. Each mobile number is unique to each member and sharing of mobile number is not allowed. Your email address will be used in the event if you need to reset your account password if you are holding an international number.
You will need to be at least 18 years of age to be eligible for the Paragon Club membership.
Paragon Club has three membership tiers.
- Basic tier: Premier
Members will begin with lifetime membership at this tier upon signing up as a Paragon Club member.
- Next tier: Prestige
Members who spent $25,000 and more within 12 consecutive months will be upgraded to this tier.
- Highest tier: Pinnacle
This tier is by invitation at the discretion of the management.
There is no expiry date for Paragon Club memberships.
However, Prestige members will have to spend a minimum amount within the next 12 consecutive months from the time they are promoted to retain their Prestige membership.
For example, Prestige members are required to spend $25,000 and above within the next 12 consecutive months from the time they are a promoted in order to retain their Prestige membership tier.
As a Paragon Club Prestige member, you are entitled to bonus points during selected periods.
As a Paragon Club Pinnacle member, you will be able to enjoy exclusive privileges from selected stores, as well as collect bonus points during selected periods.
Yes, you can enjoy birthday month treats at selected stores. You can refer to the Paragon Club mobile app for the full list of birthday treats. You can redeem the privileges by showing the store staff your QR code with “Birthday Cake” icon on the Paragon Club mobile app. This QR code can be found by tapping on the gold circle button located at the bottom of the mobile app.
You will need to first sign up as a member to start earning points for every block of $100 same-day spend. Same day receipts can be combined to meet the block of $100 spend. Each receipt must be a minimum of $20 and above in a single receipt from participating stores.
Upon purchase, you will need to present your membership QR code found in the mobile app for the store staff to scan and process the point issuance. This QR code can be found by tapping on the gold circle button located at the bottom of the mobile app.
Total amount spent per day basis -
First $100 per day = 5 points.
Every subsequent $100 on the same day = 1 point.
Prestige & Pinnacle:
First $100 per day = 5* points.
Every subsequent $100 on the same day = 1* point.
*Prestige and Pinnacle members can earn bonus points during selected periods.
Each member can earn and retain up to a maximum of 5,000 points at any one point of time, regardless of membership tier or amount of bonus points issued.
For example, member who earned 5,000 points will need to redeem the points for rewards before he/she can accumulate points with the subsequent purchase again.
No, there are no limits to the number of receipts you can submit in a single day.
You can earn points at all participating stores except the following:
• Paragon Medical
• Banks/ ATMs
• Money changer
• Atrium vendors who are not mall tenants
• Selected stores who are not participating in the programme
• A/X Armani Exchange
• Action Hair Salon & Hair Spa by Action
• Adeva Spa
• adidas ORIGINALS
• Akashi Japanese Restaurant
• Alexis Eyewear (Optical) Boutique
• Anne Fontaine
• APM Monaco
• Baker's Brew (Café . Studio)
• Basil Thai Kitchen
• Bee Cheng Hiang
• Boarding Gate
• Boggi Milano
• Boost Juice
• Bora Aksu
• Boulangerie Asanoya
• Brooks Brothers
• Brunello Cucinelli
• Calvin Klein Jeans
• Calvin Klein Underwear
• Chalk Farm (Under Renovation)
• Chateau De Sable
• CK Calvin Klein
• Cole Haan
• Colonial Club Signatures
• Cortina Watch
• Crystal Jade Golden Palace Restaurant
• Da Paolo Gastronomia
• Din Tai Fung
• Elm Tree
• Emporio Armani
• Ermenegildo Zegna
• Eu Yan Sang
• Famous Amos
• Ferrari Store Junior
• First Few Years
• Fish & Co.
• Flaming Queen
• Giordano Ladies
• GNC Live Well
• Greyhound Café
• Grill by 1855 The Bottleshop
• Growing Fun
• G-Star Raw
• Guardian Pharmacy
• GUESS Kids/ Baby GUESS
• Gyu & Tori
• Halcyon & Crane
• Ha-oh Hototogisu Ramen
• Imperial Treasure Super Peking Duck
• Irvins Salted Egg
• Jacadi Paris
• Janice Wong Singapore
• Jimmy Choo
• Kelture Aveda Hair Salon
• Kenko Wellness & Reflexology
• Krispy Kreme (Under Renovation)
• Lai Chan
• Larry Jewelry
• le Carrousel de Pois (pop-up store)
• Le Petit Society
• Le Shrimp Ramen
• L'Espace Beaute
• M1 Shop
• MALA MALA
• Marks & Spencer
• MAX & Co.
• Merlin Frame Maker And Art Gallery
• Miu Miu
• Motion Sports
• New Balance
• Niki Han & Ethel Huang
• Northern Opticians
• Off White
• Petit Bateau
• Pois Boutique
• Polo Ralph Lauren
• Porcelain Origins
• Pretty Ballerinas
• Ralph Lauren Children
• Salvatore Ferragamo
• Seed Heritage
• Shimbashi Soba
• Shugar Prestige
• Sinpopo Brand
• So Pho
• Soup Restaurant
• Stella McCartney
• Strange and Deranged
• SuLin Serio
• Sushi Tei
• Tambuah Mas Indonesia Restaurant
• Ted Baker
• TFG London
• The Better Toy Store
• The Body Shop
• The Floral Atelier
• The Hair Shop
• The Hour Glass
• The Planet Traveller
• The Soup Spoon (Under Renovation)
• Thye Moh Chan
• Times bookstores
• Tokyo Milk Cheese Factory
• Toss & Turn The Salad Bar
• Toys 'R' Us
• Treasures - Yi Dian Xin
• Under Armour
• Watches of Switzerland
• White Space Art Asia by Heng Artland
• XZQT Portfolio
• Y by Yann
No, the mobile app does not have the function to capture receipt image to issue points. The image of the receipt will be taken at the store as part of your point issuance requirement.
You can use your “Paragon Club” mobile app to check on status of the points. You can find this information under “Transaction History” on the mobile app.
The points you earn have a rolling nine months expiry period. You will be able to check validity of your points using the Paragon Club mobile app.
For example, if points are issued in October 2019, they will expire nine months later, in July 2020. If points are issued in December 2019, they will expire on September 2020.
Points may take up to ten business days from the date of submission to be credited into your account.
Once you attain Prestige tier, you may start converting your points for various rewards such as e-vouchers and carpark credits. This qualifier is a one-time qualifier. Keep a look out for additional e-vouchers and rewards that will be launched progressively for your redemption selection.
The points may be converted to e-vouchers instead of physical paper vouchers as the conversion is done at your fingertips within the app for greater convenience.
You need to attain Prestige tier to start converting points to SPH Malls e-vouchers. Click on the “Present” icon found at the bottom of the mobile app and tap on the reward of choice to start redemption. Simply enter the number of e-vouchers you wish to redeem and confirm the redemption.
You may use the SPH Malls e-voucher at participating stores within Paragon.
Simply inform the participating store that you wish to use your redeemed e-vouchers before making payment and present your membership QR code to the store staff. Note that e-vouchers that have been used to offset a transaction will not be refunded nor reversed once submitted.
Click on the “Human” icon on the bottom right of the mobile app. Next, click on “E-Wallet” and select the reward to use at the store. Tap on “Use this e-voucher” on the bottom of the page and present the QR code to the store staff.
Note that e-vouchers that have been used will not be refunded nor reversed once submitted.
SPH Malls e-vouchers converted from your points are valid for six months from the date of redemption, unless stated otherwise. You can find the validity of your e-vouchers under “E-wallet” on the mobile app.
The validity of tenant e-vouchers redeemed from your points may differ from store to store. Please refer to the respective terms and condition before redemption.
All e-vouchers used at participating stores cannot be refunded.
You can find this information under the “Redeemed” and “Expired” tab in your E-Wallet by clicking the “Human” icon on the bottom right of the mobile app.
Click the “Human” icon on the bottom right on the mobile app and select “Carpark Rewards”. Click “Top Up” to select the number of points you wish to use to convert. Points converted are non-refundable and cannot be reversed. Ensure you have added an active car IU number before converting points to Carpark Rewards.
Every 1 point is equivalent to Carpark Rewards (CP$) worth $0.40.
Click the “Human” icon on the bottom right on the mobile app and click on “Carpark Rewards” followed by “Manage IU”. Each member may add up to a maximum of 3 car IUs with the active IU being the one with the checkbox ticked on the right.
Please convert your points to Carpark Rewards Dollars at least 15 minutes before exiting the mall. Please also allow for 15 minutes between switching of active IUs.
You may redeem for as many carpark rewards dollars as your points permit.
Upon exit, points redeemed as Carpark Rewards will automatically be deducted if there is balance in the e-wallet. Any outstanding parking charges will then be deducted from your cashcard.
Member redeemed 5 points for $2.00 Carpark Rewards Dollars via the Paragon Club app, 15 minutes before exiting the mall.
The points you redeemed have a rolling nine months expiry period. You will be able to check expiring dollar under “Carpark Rewards”.
If you have Carpark Rewards Dollars in your Paragon Club app tagged to your vehicle’s IU, the Carpark Rewards Dollars will be deducted first. If there are any outstanding amount, it will be deducted off your cashcard.
You may only choose to use either your Carpark Rewards Dollars or the physical carpark coupon. If you wish to use your physical carpark coupon, please do not convert your Paragon Club points into Carpark Rewards Dollars as that will be the default source of payment.
Ensure you have deactivated the season car IU number from the mobile app by unticking the car IU number.
You may choose to redeem your points as Carpark Rewards Dollars, and activate your IU number in the mobile app to deduct your CP$ before paying the balance with a cashcard.
In such an event, your activated Carpark Rewards will not be used and remain in your account.
Each member is allowed to input up to three different IU numbers but only one IU number may be activated at any one point of time.
The conversion of points Carpark Rewards Dollars cannot be reversed. Carpark Rewards Dollars are strictly non-refundable, transferable nor exchangeable for cash and/or other items.
You can visit the Paragon Concierge counter at level one between 10am to 9.30pm daily or drop us an email at ParagonClub@sphproperties.com.sg for assistance.
No, however, you will enjoy preferential privileges for all mall promotions and lucky draws.
Redemption of points by proxy is not allowed as the Paragon Club membership and points are non-transferrable. Friends and family members who are keen to enjoy the same benefits can download the Paragon Club mobile app.
No, redemptions of points are irreversible.
You have up to seven days, including the day of purchase to have the points credited into your account. Please present the original receipts and the QR code shown in your Paragon Club mobile app to our staff at the Paragon Concierge counter at level one to have points credited into your account. Points may take up to ten business days from the date of submission to be credited into your account.
No, your Paragon Club membership and points are non-transferable.
For transactions within the day: Please proceed to the store which credited you the wrong number of points to request to void the erroneous number and credit you with the right number of points.
For transactions one day after, and up to seven days from date of purchase: Please present the original receipts and the QR code shown in your Paragon Club mobile app to our staff at the Paragon Concierge counter at level one to request to void the erroneous number and credit you with the right number of points.
Points are tabulated once the spend hits $100 and at every $100 block. A notification indicating that the submission is being processed will be sent to notify you.
Please proceed to the Paragon Concierge counter at level one for assistance.
You can refresh the mobile app by updating it to the latest version through Google Play or the Apple Store depending on the phone you use.
You can visit the Paragon Concierge counter at level one between 10am to 9.30pm daily or drop us an email at ParagonClub@sphproperties.com.sg for enquiries.
You should register the mobile number that is on the phone you are using to download the application as a one-time password will be sent to your mobile device as part of the verification process.
You will need the Paragon Club app as part of the process to earn points. You will also be able to see how much points you have accumulated, when the points are expiring, as well as other privileges and rewards you are entitled to as a Paragon Club member.
All your existing information and points earned will remain the same.
The Paragon Club app is an application that can be downloaded from the App store and Google Play on your iOS and Android mobile devices. You will need this app to perform actions relating to the membership programme, such as scanning the QR code to earn points, checking when your points expire, and redeeming your points and store privileges.
Our mobile website does not require installation and can be viewed on mobile browsers (i.e. Chrome, Safari, Internet Explorer) on your smart phone or tablets. The mobile website allows you to have access to our services, store directory, latest happenings and promotions in the mall.
There are many reasons why you may not be able to log in to your Mobile App:
• Please check that you are connected to the internet, and that there is good signal. You can try to log in again when the signal is strong.
• Please check that you have keyed in the correct password. If you have forgotten your password and need to reset it, tap on “Forgot Password?” on the login screen. This will take you through an authentication process before letting you choose a new password. To do this, you will need your registered mobile number with you.
For Singapore Mobile Numbers:
- Click on 'Forgot Password' on landing page
- Enter a mobile number with +65 country code
- SMS with the reset password link will be sent to you
- Click on link and resets password.
For International Mobile Numbers:
- Click on 'Forgot Password' on landing page
- Enter a mobile number with international country code
- Email with the reset password link will be sent to you
- Click on link and resets password
• Please check that you have downloaded the latest version of the Paragon Club app from the App Store or Google Play.
• If you are still experiencing an issue with the app you can contact us at ParagonClub@sphproperties.com.sg for technical support.
You can reset it by tapping on “Forgot Password?” on the login screen. This will take you through an authentication process before letting you choose a new password. To do this, you will need your registered mobile number and/or email address, depending which country code your registered mobile is of.
Simply search for "Paragon Club” on App Store or Google Play. If you are unable to find the app, it is likely possible that your device OS version is not supported.
For iOS, please ensure that your operating system is version 9 and above. For Android, your operating system will need to be version 5 and above.
If you did not receive your OTP within 2 minutes, select “Resend OTP” to request a new OTP. Note that there may be a lag time in receiving OTP via SMS if mobile connection is weak. Please check that you have the correct country code selected before requesting for an OTP.
If you are still experiencing an issue with the app you can contact us at ParagonClub@sphproperties.com.sg for technical support.
You can find the QR code button in the Paragon Club app. It is a gold circle icon located at the bottom of the screen.
If you are experiencing slow loading, please check that you are connected to the internet, and that you have a good connection strength. You can try to login in again when the signal is strong.
Please go to the side menu by tapping the three lines found at the top left of the home screen. You should see a list on features offered by the app. On that list, tap on “Stores”. You will be able to search for a restaurant or store by typing on the search bar.
The information you see in the Paragon Club app is happening real-time, so it is always current. However, if the Mobile App is kept open for an extended amount of time, you should refresh or revisit your existing screen to retrieve the latest information.
The Paragon Club app is supported on the following platforms:
• iPhone and iPod touch with version 9 and above
• Android devices with version 5 and above
Yes, all critical information is encrypted, and no personal information is stored on your mobile device.
However, please note that mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
Yes. If you wish to download the Paragon Club app while you are overseas, you can do so when you are connected to App Store or Google Play. Please ensure that you have good internet connection.
Please go to the side menu by tapping the three lines found at the top left of the home screen. You should see a list on features offered by the app. On that list, tap on “Log out”. You will not be able to earn points after logging out of your account but you will still be able to browse our rewards catalogue, events, and promotions by clicking on “Browse as Guest” on the sign in page.
If you are experiencing an issue with the app you can contact us at ParagonClub@sphproperties.com.sg for technical support.
TERMS AND CONDITIONS
2. Membership Eligibility
3. Paragon Club Points Issuance
Total amount spent per day
Premier / Prestige tiers
First $100 spent
Subsequent $100 spent on the same day
4. Paragon Club Points Issuance - Prestige & Pinnacle Tiers
Vivian joins Paragon Club on 1 April 2019
1 April 2019 – 31 March 2020
Vivian accumulated spend of $25,000 by 31 July 2019
1 August 2019 – 31 July 2020
Vivian accumulated spend of $15,000 by 31 July 2020
1 August 2020 – 31 July 2021
5. Paragon Club Points Issuance – Validity
Points credited during
Will expire on
31 May 2020
30 June 2020
31 July 2020
31 August 2020
30 September 2020
31 October 2020
30 November 2020
31 December 2020
31 January 2021
28 February 2021
31 March 2021
30 April 2021
6. Termination of Paragon Club Rewards Programme / Membership
7. Carpark Rewards
|Points redeemed on|
Will expire on
1 August 2019
|30 April 2020|
1 September 2019
31 May 2020
1 October 2019
30 Jun 2020
1 November 2019
31 July 2020
1 December 2019
31 August 2020
1 January 2020
30 September 2020
1 February 2020
31 October 2020
1 March 2020
30 November 2020
1 April 2020
31 December 2020
1 May 2020
31 January 2021
1 June 2020
28 February 2021
1 July 2020
31 March 2021
8. Personal Data
9. Exclusion of Liability
SPH Retail Property Management Services Pte Ltd (“SPH RPMS”) aims to comply with the requirements of the Personal Data Protection Act 2012 (“PDPA”) and respects your choices in respect of your personal data.
The main purposes for which your personal data is collected, used or disclosed by SPH RPMS and its service providers in Singapore include providing you with our products and services, managing your subscriptions, renewals and your account, processing payments, addressing questions and feedback, improving our products and services, as well as where permitted under law, sending you marketing and promotional offers on products and services, and personalized content and advertising based on your preferences or demographics.
In addition, if you have registered your telephone number with the national Do Not Call (DNC) registry, we will not send you promotional and marketing messages via your telephone number unless you have provided SPH RPMS consent to do so.
SPH RPMS has a Data Protection Policy which provides more information about how we collect, use and disclose your personal data. Should you have any feedback or enquiries relating to your personal data or if you wish to stop receiving promotional or marketing messages from SPH RPMS, please contact:
The Personal Data Protection Officer at the following addresses:
Name: Tan Poh Seng, Data Protection Officer
Postal Address: 1000 Toa Payoh North News Centre Annexe Block Level 5 Singapore 318994
Telephone Number: 6830 3888
For more information about PDPA generally, please visit the Personal Data Protection Commission’s website at http://www.pdpc.gov.sg
updated on 31 August 2020)