paragon-club

Unlock a world of privileges when you spend, and earn rewards with Paragon Club.
Enjoy preferential shopping and dining privileges and entry to exclusive events as a member.

Members' Privileges

 

Earn points on every $100 you spend with a minimum of $20 in a single transaction. Enjoy a lifetime membership, birthday treats, and exclusive in-store offers.

Earn bonus points on every $100 you spend with a minimum of $20 in a single transaction, during selected campaigns. Enjoy 12-month membership, birthday treats, and exclusive in-store offers.

Earn bonus points on every $100 you spend with a minimum of $20 in a single transaction, during selected campaigns. Enjoy parking rebates, exclusive birthday privileges, Concierge services, in-store offers, and special invites to store events.

  • Programme Introduction

    Paragon Club is a rewards programme, providing shoppers a new way to earn points for shopping and dining at Paragon. These points may be used to redeem different types of rewards and privileges.

  • Is the Paragon Club membership free of charge?

    Yes, the membership fee is currently waived.

  • How can I sign up for the Paragon Club membership?

    You just need to download the “Paragon Club” smartphone app from the Apple Store for iPhones or Google Play Store for Android phones. Register as a member with a unique and valid mobile number, your email address and an alpha-numeric password of your choice. Complete a one-time verification of your mobile number to start earning points.

  • Why do I need to provide my mobile number and email address?

    Your membership account will be identified using your mobile number. Each mobile number is unique to each member and sharing of mobile number is not allowed. Your email address will be used in the event if you need to reset your account password if you are holding an international number.

  • Am I eligible for the Paragon Club membership?

    You will need to be at least 18 years of age to be eligible for the Paragon Club membership.

  • What are the Paragon Club membership tiers?

    Paragon Club has three membership tiers.

    - Basic tier: Premier
    Members will begin with lifetime membership at this tier upon signing up as a Paragon Club member.

    - Next tier: Prestige
    Members who spend $25,000 and more within 12 consecutive months will be promoted to this tier.

    - Highest tier: Pinnacle
    This tier is by invitation at the discretion of the management.

  • How long is the membership valid for?

    There is no expiry date for Paragon Club memberships.

    However, Prestige members will have to spend a minimum amount within the next 12 consecutive months from the time they are promoted to retain that membership tier.

    For example, Prestige members are required to spend $25,000 and above within the next 12 consecutive months from the time they are a promoted in order to retain the membership tier.

  • What are the benefits of Prestige and Pinnacle tiers?

    As a Paragon Club Prestige member, you are entitled to bonus points during selected periods.

    As a Paragon Club Pinnacle member, you will be able to enjoy exclusive privileges from selected stores, as well as collect bonus points during selected periods.

  • Are there additional privileges during my birthday month?

    Yes, you can enjoy birthday month privileges at selected stores. You can refer to the Paragon Club mobile app for the full list of birthday privileges. You can redeem the privileges by showing the store staff your QR code with “Birthday Cake” icon on the Paragon Club mobile app. This QR code can be found by tapping on the gold circle button located at the bottom of the mobile app.

  • How can I earn points?

    You will need to first sign up as a member to start earning points for every block of $100 same-day spend. Same day receipts can be combined to meet the block of $100 spend. Each receipt must be a minimum of $20 and above in a single receipt from participating stores.

    Upon purchase, you will need to present your membership QR code found in the mobile app for the store staff to scan and process the point issuance. This QR code can be found by tapping on the gold circle button located at the bottom of the mobile app.

  • How many points can I earn in a day?

    Total amount spent per day basis -

    Premier:
    First $100 per day = 5 points.
    Every subsequent $100 on the same day = 1 point.

    Prestige & Pinnacle:
    First $100 per day = 5* points.
    Every subsequent $100 on the same day = 1* point.

    *Prestige and Pinnacle members can earn bonus points during selected periods.

  • Are there limits to the number of points I can earn?

    Each member can earn and retain up to a maximum of 5,000 points at any one point of time, regardless of membership tier or amount of bonus points issued.

    For example, member who earned 5,000 points will need to redeem the points for rewards before he/she can accumulate points with the subsequent purchase again.

  • Are there limits on the number of receipts I can submit in a day to earn Paragon Club points?

    No, there are no limits to the number of receipts you can submit in a single day.

  • Can I earn points from all stores in Paragon?

    You can earn points at all participating stores except the following:
    • Paragon Medical
    • Banks/ ATMs
    • Money changer
    • Atrium vendors who are not mall tenants
    • Selected stores who are not participating in the programme

    Participating Outlets:
    • ALDO
    • 45R
    • 63 Celsius
    • A/X Armani Exchange
    • Action Hair Salon & Hair Spa by Action
    • Adeva Spa
    • Adidas (Wing Tai)
    • adidas ORIGINALS
    • Akashi Japanese Restaurant
    • Alexis Eyewear (Optical) Boutique
    • Amaris
    • Anne Fontaine
    • ANTE
    • ASICS
    • Baker's Brew (café . studio)
    • Balenciaga
    • Basil Thai Kitchen
    • Bee Cheng Hiang
    • Birkenstock
    • bloomB
    • Boarding Gate
    • BoConcept
    • Boggi Milano
    • Bora Aksu & Maryling (Opening Soon)
    • Bose
    • BOSS
    • Boulangerie Asanoya
    • Bread & Butter
    • BreadTalk
    • Brooks Brothers
    • Browhaus
    • Brunello Cucinelli
    • Burberry
    • Calvin Klein Jeans
    • Calvin Klein Underwear
    • Chalk Farm
    • CK Calvin Klein
    • Coach
    • coast LONDON
    • Cole Haan
    • Colonial Club Signatures
    • Columbia
    • Cortina Watch
    • Crystal Jade Golden Palace Restaurant
    • Da Paolo Gastronomia
    • Diesel
    • Din Tai Fung
    • DKNY
    • Dunhill
    • Elm Tree
    • Emporio Armani
    • Ermenegildo Zegna
    • Escentials
    • Esprit
    • ETRO
    • Eu Yan Sang
    • Famous Amos
    • Ferrari Store Junior
    • First Few Years
    • Fish & Co.
    • Flaming Queen
    • Francais
    • Furla
    • GEOX
    • Gingersnaps
    • Giordano Ladies
    • Givenchy
    • GNC Live Well
    • Greyhound Café
    • Grill by 1855 The Bottleshop
    • Growing Fun
    • G-Star Raw
    • Guardian
    • Gucci
    • GUESS
    • GUESS Kids/ Baby GUESS
    • Gyu & Tori
    • Halcyon & Crane
    • Ha-oh Hototogisu Ramen
    • Honeymill
    • HUE
    • Imperial Treasure Super Peking Duck
    • Irvins Salted Egg (Opening Soon)
    • iStudio
    • Jacadi Paris
    • Janice Wong
    • Jimmy Choo
    • Kelture Aveda Hair Salon
    • Kenko Wellness & Reflexology
    • KidSport
    • Krispy Kreme
    • Lacoste
    • LALIQUE
    • Larry Jewelry
    • Le Petit Society
    • Le Shrimp Ramen
    • L'Espace Beaute
    • LIU .JO
    • LIULI
    • Lladro
    • L'OCCITANE
    • Loewe
    • Longchamp
    • Lucca Vudor
    • M1 Shop
    • MAKE UP STORE
    • MALA MALA
    • Marks & Spencer
    • MAX & Co.
    • Mayoral
    • MBT
    • MCM
    • Merlin Frame Maker And Art Gallery
    • Metro
    • Miu Miu (Opening Soon)
    • MOISELLE
    • Montblanc
    • Moschino
    • Motion Sports
    • Mouawad
    • MUJI
    • New Balance
    • Nike
    • Niki Han & Ethel Huang
    • Northern Opticians
    • Off White
    • OUTSIDE
    • PAUL
    • Petit Bateau
    • Pois Boutique
    • Polo Ralph Lauren
    • Porcelain Origins
    • Prada
    • Pretty Ballerinas
    • Prive
    • PS. Café
    • Puma
    • Ralph Lauren Children
    • SABRINAGOH
    • Salvatore Ferragamo
    • Samsonite for Her
    • Seed Heritage
    • Shimbashi Soba
    • Shugar Prestige
    • Sinpopo Brand
    • So Pho
    • Soup Restaurant
    • Starbucks
    • Stella McCartney
    • Strip
    • SuLin Serio
    • Superitto
    • SuperNature
    • Sushi Tei
    • SWIMS
    • Tambuah Mas Indonesia Restaurant
    • Ted Baker
    • THANN
    • The Better Toy Store
    • The Body Shop
    • The Floral Atelier
    • The Hair Shop
    • The Hour Glass
    • The North Face
    • The Planet Traveller
    • The Soup Spoon
    • Thye Moh Chan
    • Times bookstores
    • Tod's
    • Tokyo Milk Cheese Factory
    • Toss & Turn The Salad Bar
    • Toys 'R' Us
    • Treasures - Yi Dian Xin
    • Under Armour
    • Venchi
    • Versace
    • Vitakids
    • Watches of Switzerland
    • Watsons
    • White Space Art Asia by Heng Artland
    • World of Sports
    • XZQT Portfolio

  • Can I take an image of the receipt using Paragon Club mobile app to earn points?

    No, the mobile app does not have the function to capture receipt image to issue points. The image of the receipt will be taken at the store as part of your point issuance requirement.

  • Where can I check on the amount of points I have and points that are about to expire?

    You can use your “Paragon Club” mobile app to check on status of the points. You can find this information under “Transaction History” on the mobile app.

  • How long are my points valid for?

    The points you earn have a rolling nine months expiry period. You will be able to check validity of your points using the Paragon Club mobile app.

    For example, if points are issued in October 2019, they will expire nine months later, in July 2020. If points are issued in December 2019, they will expire on September 2020.

  • How long does it take for my points to be credited?

    Points may take up to ten business days from the date of submission to be credited into your account.

  • What can I redeem my points for?

    You need a minimum of 250 points to start redeeming for rewards. Keep a look out for additional vouchers and rewards that will be launched progressively for your redemption selection.

    - $10 SPH Malls vouchers = 25 points
    - $50 SPH Malls vouchers = 125 points

  • Where can I redeem the vouchers from?

    When you have earned sufficient points, you can redeem for vouchers at the Paragon Concierge Counter located at level one.

  • Must I be a Paragon Club member to enjoy all mall promotions and lucky draws conducted by Paragon?

    No, however, you will enjoy preferential privileges for all mall promotions and lucky draws.

  • Can I authorize someone else to redeem my points on my behalf?

    Redemption of points by proxy is not allowed as the Paragon Club membership and points are non-transferrable. Friends and family members who are keen to enjoy the same benefits can download the Paragon Club mobile app.

  • I have redeemed my points for a reward. Can I return or exchange it?

    No, redemptions of points are irreversible.

  • I had forgotten to request for points to be credited to my account when I bought something yesterday or a few days ago at Paragon. What should I do?

    You have up to seven days, including the day of purchase to have the points credited into your account. Please present the original receipts and the QR code shown in your Paragon Club mobile app to our staff at the Paragon Concierge counter at level one to have points credited into your account.

  • Is my Paragon Club membership and points transferable?

    No, your Paragon Club membership and points are non-transferable.

  • My points are credited wrongly. What should I do?

    For transactions within the day: Please proceed to the store which credited you the wrong number of points to request to void the erroneous number and credit you with the right number of points.

    For transactions one day after, and up to seven days from date of purchase: Please present the original receipts and the QR code shown in your Paragon Club mobile app to our staff at the Paragon Concierge counter at level one to request to void the erroneous number and credit you with the right number of points.

  • Why are my points not showing up on my app?

    Points are tabulated once the spend hits $100 and at every $100 block. A notification indicating that the submission is being processed will be sent to notify you.

  • What should I do if I am facing issues with the Paragon Club mobile app on my smartphone?

    Please proceed to the Paragon Concierge counter at level one for assistance.

  • What should I do if the Paragon Club mobile app is not loading any information?

    You can refresh the mobile app by updating it to the latest version through Google Play or the Apple Store depending on the phone you use.

  • What should I do if I have more enquires?

    You can visit the Paragon Concierge counter at level one between 10am to 9.30pm daily or drop us an email at ParagonClub@sphproperties.com.sg for enquiries.

  • I have multiple mobile numbers, which one do I use?

    You should register the mobile number that is on the phone you are using to download the application as a one-time password will be sent to your mobile device as part of the verification process.

  • What does the Paragon Club app do for me?

    You will need the Paragon Club app as part of the process to earn points. You will also be able to see how much points you have accumulated, when the points are expiring, as well as other privileges and rewards you are entitled to as a Paragon Club member.

  • Will my points and existing information be deleted when I update the Paragon Club app?

    All your existing information and points earned will remain the same.

  • What is the difference between the Mobile App and the Mobile Website?

    The Paragon Club app is an application that can be downloaded from the App store and Google Play on your iOS and Android mobile devices. You will need this app to perform actions relating to the membership programme, such as scanning the QR code to earn points, checking when your points expire, and redeeming your points and store privileges.

    Our mobile website does not require installation and can be viewed on mobile browsers (i.e. Chrome, Safari, Internet Explorer) on your smart phone or tablets. The mobile website allows you to have access to our services, store directory, latest happenings and promotions in the mall.

  • I am unable to sign up or login to the app, what should I do?

    There are many reasons why you may not be able to log in to your Mobile App:

    • Please check that you are connected to the internet, and that there is good signal. You can try to log in again when the signal is strong.

    • Please check that you have keyed in the correct password. If you have forgotten your password and need to reset it, tap on “Forgot Password?” on the login screen. This will take you through an authentication process before letting you choose a new password. To do this, you will need your registered mobile number with you.

    For Singapore Mobile Numbers:
    - Click on 'Forgot Password' on landing page
    - Enter a mobile number with +65 country code
    - SMS with the reset password link will be sent to you
    - Click on link and resets password.

    For International Mobile Numbers:
    - Click on 'Forgot Password' on landing page
    - Enter a mobile number with international country code
    - Email with the reset password link will be sent to you
    - Click on link and resets password

    • Please check that you have downloaded the latest version of the Paragon Club app from the App Store or Google Play.

    • If you are still experiencing an issue with the app you can contact us at ParagonClub@sphproperties.com.sg for technical support.

  • I forgot my password, how do I reset it?

    You can reset it by tapping on “Forgot Password?” on the login screen. This will take you through an authentication process before letting you choose a new password. To do this, you will need your registered mobile number and/or email address, depending which country code your registered mobile is of.

  • How do I get the Paragon Club mobile app for my phone?

    Simply search for "Paragon Club” on App Store or Google Play. If you are unable to find the app, it is likely possible that your device OS version is not supported.

    For iOS, please ensure that your operating system is version 9 and above. For Android, your operating system will need to be version 5 and above.

  • I requested for OTP (One-Time Password) by SMS but did not receive it. What should I do?

    If you did not receive your OTP within 2 minutes, select “Resend OTP” to request a new OTP. Note that there may be a lag time in receiving OTP via SMS if mobile connection is weak. Please check that you have the correct country code selected before requesting for an OTP.

    If you are still experiencing an issue with the app you can contact us at ParagonClub@sphproperties.com.sg for technical support.

  • I am unable to find the QR code button. What should I do?

    You can find the QR code button in the Paragon Club app. It is a gold circle icon located at the bottom of the screen.

  • My app is not loading or is loading very slowly. What should I do?

    If you are experiencing slow loading, please check that you are connected to the internet, and that you have a good connection strength. You can try to login in again when the signal is strong.

  • How do I look for a restaurant or store?

    Please go to the side menu by tapping the three lines found at the top left of the home screen. You should see a list on features offered by the app. On that list, tap on “Stores”. You will be able to search for a restaurant or store by typing on the search bar.

  • How current is the account information I see in the Paragon Club app?

    The information you see in the Paragon Club app is happening real-time, so it is always current. However, if the Mobile App is kept open for an extended amount of time, you should refresh or revisit your existing screen to retrieve the latest information.

  • Is my phone/ mobile devices supported?

    The Paragon Club app is supported on the following platforms:
    • iPhone and iPod touch with version 9 and above
    • Android devices with version 5 and above

  • Is the Paragon Club app secure?

    Yes, all critical information is encrypted, and no personal information is stored on your mobile device.

    However, please note that mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

  • Can I use the Paragon Club app while I am overseas?

    Yes. If you wish to download the Paragon Club app while you are overseas, you can do so when you are connected to App Store or Google Play. Please ensure that you have good internet connection.

  • How do I log out from the Paragon Club app?

    Please go to the side menu by tapping the three lines found at the top left of the home screen. You should see a list on features offered by the app. On that list, tap on “Log out”. You will not be able to earn points after logging out of your account but you will still be able to browse our rewards catalogue, events, and promotions by clicking on “Browse as Guest” on the sign in page.

  • I need assistance on my mobile app access. What should I do?

    If you are experiencing an issue with the app you can contact us at ParagonClub@sphproperties.com.sg for technical support.

1. General

  • Paragon Club rewards programme (“Paragon Club”) is managed by SPH Retail Property Management Services Pte Ltd (“SPH RPMS”) as the property manager of Paragon shopping centre.  This programme will allow members to earn and redeem points for rewards at Paragon shopping centre, located at 290 Orchard Road, Singapore 238859.
  • Membership and participation of the programme is subject to all the following terms and conditions.
  • Terms and conditions may be amended anytime without prior notice and with continued participation, member agrees to be bound by it.  Latest version of the terms and conditions may be accessed at the Paragon website at www.paragon.com.sg.
  • By signing up for the membership, member is deemed to have read, understood and agree to the terms and conditions.

2.  Membership Eligibility

  • Applicants must be at least 18 years old to be eligible for membership.
  • Each applicant must have a unique Singapore-registered mobile number for application and log in of membership.  Use of shared mobile numbers that are previously registered by existing members is not permitted.
  • Eligible members can sign up for membership using the Paragon Club smartphone app available for download from App Store for iPhones and Google Play for Android smartphones.
  • Smartphone app is available for devices running iOS 9 and Android 6 and above.
  • Each member can only register one account and accounts are not transferable.
  • Paragon Club is only valid at participating outlets located at Paragon shopping centre located at 290 Orchard Road, Singapore 238859.  Members can refer to the store directory in the Paragon website for the list of participating retailers.
  • SPH RPMS may charge an annual membership fee, without prior notice. Members who do not agree with such charging may terminate their membership by giving at least 14 days prior written notice to SPH RPMS.
  • Members must update their membership profiles if there are any changes in their particulars.
  • SPH RPMS reserves the right to terminate Paragon Club memberships for breach of these terms and conditions.

3. Paragon Club Points Issuance

  • Paragon Club points can only be awarded to members who scan their membership QR codes displayed in the Paragon Club smartphone app at the point of payment at participating retailers at Paragon shopping centre. Members who fail to do so will not be entitled to earn points into their account for the transactions.
  • Points are issued after making a qualified purchase of goods/services from participating retailers at Paragon.
  • Criteria for points earning and purchases are determined by SPH RPMS and participating retailers at Paragon shopping centre. 
  • Purchases from the following tenants at Paragon shopping centre will not be eligible for points earning:
    o        Paragon Medical
    o        Banks / ATMs
    o        Money changer
    o        Atrium vendors who are not mall tenants
    o        Selected tenants for the Programme that subsequently do not participate in the Programme. For clarity, no prior notice will be issued to the members in respect of such non-participating tenants.
  • Points accumulated by members will be credited into the account within 2 working days or such other time periods as determined by SPH RPMS once transactions are verified to be valid. 
  • SPH RPMS may, in its sole and absolute discretion, cancel, delete and/or deduct points that are credited into the member’s account, without prior notice.
  • SPH RPMS may, in its sole and absolute discretion, deduct, delete, cancel, reject and/or refuse to award points for any purchase if SPH RPMS deems the transactions to be doubtful or not genuine, without prior notice.   
  • Points credited in account are not redeemable for cash and cannot be transferred between accounts.
  • Points balance can be checked using the smartphone app or at the Concierge counter at Level 1 at Paragon shopping centre.
  • Points are awarded with every $100 spent in a single day.
  • Members can earn up to a maximum of 5,000 points at any single point of time.
  • Each transaction must be at least $20 to qualify for points earning.

    Total amount spent per day

    Premier / Prestige tiers

    First $100 spent

    5 points

    Subsequent $100 spent on the same day

    1 points


  • In the event of a service interruption of the smartphone app or QR code scanning at the retailers:
    o        Members can approach the Concierge counter at Level 1 of Paragon shopping centre, with their purchase receipt(s) within 7 days OR
    o        Members can return to the respective store with purchase receipt(s) issued during the downtime for points earning within 7 days
  • Any reward points credited into the member’s account must be issued from the member’s own purchases.  
  • Redemption of reward points may only be made upon successful login of the programme on the smartphone app
  • SPH RPMS may, in its sole and absolute discretion, determine the list of rewards, prizes and number of points required for the redemption without prior notice.
  • Rewards are subject to availability, on a first-come, first-served basis.
  • There will be no warranty or representation or liability on SPH RPMS for the rewards offered.
  • Any dispute should be settled between the rewards supplier and member directly.
  • Reward redeemed cannot be exchanged for cash or points. Refunds of rewards are not allowed.
  • Rewards must be redeemed within 6 months from the redemption date unless stated otherwise. However, rewards are subject to availability and SPH RPMS reserves the right to substitute unavailable rewards with rewards that are of approximate value or similar nature/type.

4. Paragon Club Points Issuance - Prestige & Pinnacle Tiers

  • SPH RPMS may, in its sole and absolute discretion, promote upgrade a member’s tier from Premier to Prestige if he has spent more than $25,000 within 12 months from the date of membership sign-up.
  • The Prestige tier is valid for 12 months, during which the member must spend another $25,000 to retain the Prestige tier for another 12 months. Should the member spend under $25,000 during the 12 month Prestige tier period, his membership tier will be reverted to Premier tier.
  • SPH RPMS, may invite a member to upgrade to the Pinnacle tier if he has met specific requirements as set out by SPH RPMS. Pinnacle tiers are valid for 12 months. Renewals of Pinnacle membership tiers are at the sole and absolute discretion of SPH RPMS.
  • Membership tier promotion scenarios:

    Scenario

    Membership tier

    Qualifying period

    Vivian joins Paragon Club on 1 April 2019

    Premier

    1 April 2019 – 31 March 2020

    Vivian has an accumulated spend of $25,000 on 31 July 2019

    Prestige

    Prestige membership 31 July 2019 – 30 June 2020

    During 31 July 2019 – 30 June 2020, Vivian has an accumulated spend of $15,000.

    Premier

    1 August 2020 – 31 July 2020



5. Paragon Club Points Issuance – Validity

  • Points credited into account will expire 9 months after issuance month on a rolling basis.

    Points credited during

    Will expire on

    August 2019

    31 May 2020

    September 2019

    30 June 2020

    October 2019

    31 July 2020

    November 2019

    31 August 2020

    December 2019

    30 September 2020

    January 2020

    31 October 2020

    February 2020

    30 November 2020

    March 2020

    31 December 2020

    April 2020

    31 January 2021

    May 2020

    28 February 2021

    June 2020

    31 March 2021

    July 2020

    30 April 2021


  • SPH RPMS may, in its sole and absolute discretion, amend the validity periods without prior notice.

6. Termination of Paragon Club Rewards Programme / Membership

  • SPH RPMS is entitled to terminate the membership if a member is found to be submitting purchases by another person or other fraudulent means without prior notice.
  • SPH RPMS may terminate memberships and refuse participation of members, without assigning any reason thereto and without giving prior notice.
  • SPH RPMS is entitled to terminate memberships that are inactive for 3 years or more, without prior notice. Inactive memberships are those that have not submitted any transaction and accessed their accounts in the Paragon Club smartphone app.  All personal data and any rewards points accumulated will be deleted without prior notice and no compensation will be offered for the deleted points. 
  • Members may also terminate their memberships in writing by giving 14 working days’ notice. Any points accumulated in the members’ accounts will be forfeited upon termination of membership and no compensation will be offered for forfeited points.
  • Points will be voided upon cancellation and termination of membership. No compensation will be offered for voided, terminated or cancelled points.
  • Members with memberships terminated previously due to inactivity will be required to re-join the programme as a new member.
  • SPH RPMS may, suspend or terminate the Paragon Club programme, without prior notice.

7. Personal Data

  • Members are required to give current, accurate, truthful and complete personal data as requested. Data given is the responsibility of the member.
  • SPH RPMS may suspend or terminate membership if the data given is not correct or incomplete, without prior notice.
  • Members consent to the collection, use, disclosure and processing of their personal data by persons and entities involved in the Paragon Club programme for the purposes of the Paragon Club programme, and in particular, members give consent to SPH RPMS to collect, use and disclose their personal data for:
    o        Identity verification
    o        Administering and managing the rewards programme
    o        Responding to members’ queries and feedback
    o        Sending promotional information
    o        Profiling and statistical analysis to improve services provided to members
    o        Market research 
  • While SPH RPMS will take reasonable steps to accurately record personal data, members also need to provide accurate and complete personal data and keep them updated.
  • Members must contact the Data Protection Officer of SPH RPMS at data_protection@sphproperties.com.sg to:
    o        Wish to withdraw your consent on the usage of your personal data
    o        Have any questions or complaints on your personal data
    o        Wish to obtain access and make corrections to your personal data
  • SPH RPMS may not be able to continue providing the Paragon Club rewards programme when member withdraws consent on the use of their personal data.
  • Members agree that their consents granted for the Paragon Club programme do not supersede or replace any other consents that previously granted to any other entity comprised in Singapore Press Holdings (“SPH”). Withdrawal of consents also does not affect any other consents granted to other entities in SPH.
  • SPH RPMS may share aggregated and anonymized information with third parties, such as retailers, business and marketing partners for use in marketing, promotional and other activities.
  • If you are an European Union Data Subject, you may wish to review the Privacy Policy Statement that addresses how we manage personal data in accordance with the EU General Data Protection Regulation (GDPR).

8. Exclusion of Liability

  • SPH RPMS will not be liable for any loss, damage, inconvenience, cost and expense of any nature (including without limitation for any act, omission, neglect or wilful default on the part of our agents, contractors, employees, etc.) which in any way may be suffered or incurred by member or by any other person regarding the Paragon Club rewards programme.
  • SPH RPMS will also not be liable for any loss, injury, death, damage, bodily harm, costs and expenses suffered by members that result from the use, or consumption of any reward redeemed.
  • Members agree to indemnify SPH RPMS from any loss, damage, liability cost and expense (including legal costs and disbursements on a full indemnity basis) arising from member’s own misuse of the Paragon Club rewards programme, breach of the terms and conditions or fraudulent activity.