paragon-club

Unlock a world of privileges when you spend, and earn rewards with Paragon Club.
Enjoy preferential shopping and dining privileges and entry to exclusive events as a member.

Members' Privileges

 

Earn points on every $100 you spend with a minimum of $20 in a single transaction. Enjoy a lifetime membership, birthday treats, and exclusive in-store offers.

Earn bonus points on every $100 you spend with a minimum of $20 in a single transaction, during selected campaigns. Enjoy 12-month membership, birthday treats, exclusive in-store offers and exclusive access to members' lounge.

Earn 3X points on every $100 you spend with a minimum of $20 in a single transaction. Enjoy parking rebates, exclusive birthday privileges, Concierge services, in-store offers, special invites to store events, and exclusive access to members' lounge.

  • Programme Introduction

    Paragon Club is a rewards programme, providing shoppers a new way to earn points for shopping and dining at Paragon. These points may be used to redeem different types of rewards and privileges.

  • Is the Paragon Club membership free of charge?

    Yes, there is no membership fee to join Paragon Club.

  • How can I sign up for the Paragon Club membership?

    You just need to download the “Paragon Club” smartphone app from the Apple Store for iPhones or Google Play Store for Android phones. Register as a member with a unique and valid mobile number, your email address and an alpha-numeric password of your choice. Complete a one-time verification of your mobile number to start earning points.

  • Why do I need to provide my mobile number and email address?

    Your membership account will be identified using your mobile number. Each mobile number is unique to each member and sharing of mobile number is not allowed. Your email address will be used in the event if you need to reset your account password if you are holding an international number.

  • Am I eligible for the Paragon Club membership?

    You will need to be at least 18 years of age to be eligible for the Paragon Club membership.

  • What are the Paragon Club membership tiers?

    Paragon Club has three membership tiers.

    - Basic tier: Premier
    Members will begin with lifetime membership at this tier upon signing up as a Paragon Club member.

    - Next tier: Prestige
    Members who spent $15,000 and more within 12 consecutive months will be upgraded to this tier. Upon upgrade, the accumulated spending will be reset to $0 and members will be required to spend $15,000 within the 12-month membership term to retain the membership tier.

    - Highest tier: Pinnacle
    Members who spent $200,000 and more within 12 consecutive months will be upgraded to this tier. Upon upgrade, the accumulated spending will be reset to $0 and members will be required to spend $200,000 within the 12-month membership term to retain the membership tier.

  • How long is the membership valid for?

    There is no expiry date for Paragon Club memberships.

    However, Prestige and Pinnacle members will have to spend a minimum amount within the next 12 consecutive months from the time they are promoted to retain their membership.

    For example, Prestige members are required to spend $15,000 and above within the next 12 consecutive months from the time they are promoted in order to retain their Prestige membership tier.

    For example, Pinnacle members are required to spend $200,000 and above within the next 12 consecutive months from the time they are promoted in order to retain their Pinnacle membership tier.

  • What are the benefits of Prestige and Pinnacle tiers?

    As a Paragon Club Prestige member, you are entitled to bonus points during selected periods,

    As a Paragon Club Pinnacle member, you will be able to enjoy 3 times points on all spend, access to the Paragon Club Members’ Lounge, as well as redemption of points to SPH malls e-vouchers and carpark credits. Other privileges include:

    1. Priority queue at the Paragon Club members’ lounge
    2. Dedicated seating zone within the Paragon Club members’ lounge
    3. Access to the VIP powder room (Ladies only)
    4. Complimentary carpark credits
    5. Guaranteed GWPs^ during selected campaigns and promotions
    6. Exclusive tenants’ year-long and birthday privileges
    7. Exclusive birthday shopping/dining e-vouchers

  • How will I receive my birthday benefits and parking credits when I am upgraded to Pinnacle?

    Your exclusive birthday benefits will be automatically credited in your e-wallet during your birthday month. Whereas, your complimentary parking credits will be automatically credited in your e-wallet within 14 working days from the day you are promoted to Pinnacle.

    Please check your Paragon Club app within 14 working days to verify.

  • Are there additional privileges during my birthday month?

    Yes, you can enjoy birthday month privileges at selected participating stores. You can refer to the Paragon Club mobile app for the full list of birthday privileges. You can redeem the privileges by showing the store staff your QR code with “Birthday Cake” icon on the Paragon Club mobile app. This QR code can be found by tapping on the gold circle button located at the bottom of the mobile app. (See above)

    Note that the month in the birthdate field shown in “Profile Page” cannot be amended after sign-up.

  • How can I earn points?

    You will need to first sign up as a member to start earning points for every block of $100 same-day spend. Same day receipts can be combined to meet the block of $100 spend. Each receipt must be a minimum of $20 and above in a single receipt from participating stores.

    Upon purchase, you will need to present your membership QR code found in the mobile app for the store staff to scan and process the point issuance. This QR code can be found by tapping on the gold circle button located at the bottom of the mobile app.

  • How many points can I earn in a day?

    Total amount spent on a per day basis -

    Premier and Prestige Members:
    First $100 per day = 5 points
    Every subsequent $100 on the same day = 1 point

    Pinnacle Members:
    First $100 per day = 15 points
    Every subsequent $100 on the same day = 3 points

  • Are there limits to the number of points I can earn?

    Each member can earn and retain up to a maximum of 5,000 points at any one point of time, regardless of membership tier or amount of bonus points issued.

    For example, member who earned 5,000 points will need to redeem the points for rewards before he/she can accumulate points with the subsequent purchase again.

  • Are there limits on the number of receipts I can submit in a day to earn Paragon Club points?

    No, there are no limits to the number of receipts you can submit in a single day.

  • Can I earn points from all stores in Paragon?

    You can earn points at all participating stores except the following:
    • Paragon Medical
    • Banks/ ATMs
    • Money changer
    • Enrichment Centres
    • Fitness Centres
    • Atrium vendors who are not mall tenants
    • Selected stores who are not participating in the programme

    Participating Outlets:
    • 45R
    • ALDO
    • A/X Armani Exchange
    • Action Hair Salon & Hair Spa by Action
    • Adeva Spa
    • Adidas
    • Adidas ORIGINALS
    • agnes b voyage
    • Akashi Japanese Restaurant
    • Alexis Eyewear (Optical) Boutique
    • Amaris
    • Anne Fontaine
    • APM Monaco
    • ASICS
    • Baker's Brew (Café. Studio)
    • Balenciaga
    • Bee Cheng Hiang
    • Birkenstock
    • bloomB
    • Boarding Gate
    • BoConcept
    • Boggi Milano
    • Boost Juice
    • Bora Aksu
    • Bose
    • BOSS
    • Boulangerie Asanoya
    • BreadTalk
    • Brooks Brothers
    • Browhaus
    • Brunello Cucinelli
    • Burberry
    • Calvin Klein Jeans
    • Calvin Klein Underwear
    • Cedele Bakery Café
    • Chalk Farm
    • Chateau De Sable
    • CK Calvin Klein
    • Coach
    • Cole Haan
    • Colonial Club Signatures
    • Cortina Watch
    • Crystal Jade Golden Palace Restaurant
    • Da Paolo Gastronomia
    • Daughters Diamonds
    • DAUM
    • Diesel
    • Din Tai Fung
    • DKNY
    • Dunhill
    • Elm Tree
    • Emporio Armani
    • Ermenegildo Zegna
    • escentials
    • ETRO
    • Eu Yan Sang
    • Ferrari Store Junior
    • FILA Kids
    • First Few Years
    • Fish & Co.
    • Flaming Queen
    • Forest
    • Furla
    • GEOX
    • Gingersnaps
    • Giordano Ladies
    • Givenchy
    • GNC Live Well
    • Greyhound Café
    • Grill by 1855 The Bottleshop
    • G Star Raw
    • Guardian Pharmacy
    • Gucci
    • GUESS
    • GUESS Kids/ Baby GUESS
    • Gyu & Tori
    • Halcyon & Crane
    • Hang Heung
    • Ha-oh Hototogisu Ramen
    • Honeymill
    • Imperial Treasure Super Peking Duck
    • Irvins Salted Egg
    • iStudio
    • Jacadi Paris
    • Janice Wong Singapore
    • Jimmy Choo
    • Kanada-Ya Ramen Bar
    • Kelture Aveda Hair Salon
    • Kenko Wellness & Reflexology
    • Key Power Sports & Manduka
    • Kind Kones
    • Krispy Kreme
    • Lacoste
    • LAICHAN
    • LALIQUE
    • le Carrousel de Pois (pop-up store)
    • Le Petit Society
    • Le Shrimp Ramen
    • L'Espace Beaute
    • LIU.JO
    • LIULI
    • Lladro
    • L'OCCITANE
    • Longchamp
    • M1 Shop
    • Marks & Spencer
    • Maryling
    • Matchaya
    • Matsukiya
    • MAX & Co.
    • Mayoral
    • MBT
    • MCM
    • Merlin Frame Maker And Art Gallery
    • Metro
    • Miu Miu
    • Montblanc
    • Moschino
    • Mosscape
    • Mothercare
    • Motion Sports
    • Mouawad
    • MUJI
    • Myths & Legends Collection
    • New Balance
    • Nike
    • Niki Han & Ethel Huang
    • Northern Opticians
    • Off White
    • OUTSIDE
    • PAUL
    • Petit Bateau
    • Pois Boutique
    • Polo Ralph Lauren
    • Porcelain Origins
    • Porcelain Origins Cafe
    • Prada
    • Pretty Ballerinas
    • Prive
    • PS.Café
    • Puma
    • Ralph Lauren Children
    • Replay
    • SABRINAGOH
    • San Han Gung
    • Salvatore Ferragamo
    • Seed Heritage
    • Shimbashi Soba
    • Shugar Prestige
    • Sinpopo Brand
    • Skechers
    • So Pho
    • Soup Restaurant
    • Starbucks
    • Stella McCartney
    • Strange and Deranged
    • Strip
    • Superitto
    • SuperNature
    • Sushi Tei
    • Tambuah Mas Indonesia Restaurant
    • Ted Baker
    • THANN
    • The Better Toy Store
    • The Body Shop
    • The Floral Atelier
    • The Hair Shop
    • The Hour Glass
    • The Planet Traveller
    • The Soup Spoon
    • Thye Moh Chan
    • TOD's
    • Tokyo Milk Cheese Factory
    • Tommy Hilfiger
    • Toys 'R' Us
    • Treasures - Yi Dian Xin
    • Under Armour
    • Venchi
    • Versace
    • Vitakids
    • Watches of Switzerland
    • Watsons
    • XZQT Portfolio
    • Y by Yann

  • Can I take an image of the receipt using Paragon Club mobile app to earn points?

    No, the mobile app does not have the function to capture receipt image to issue points. The image of the receipt will be taken at and by the participating stores as part of your point issuance requirement.

  • Where can I check on the amount of points I have and points that are about to expire?

    You can use your Paragon Club mobile app to check on status of the points. You can find this information under “Transaction History” on the mobile app.

  • How long are my points valid for?

    The points you earn have a rolling nine months expiry period. You will be able to check validity of your points using the Paragon Club mobile app.

    For example, if points are issued in October 2019, they will expire nine months later, in July 2020. If points are issued in December 2019, they will expire on September 2020.

  • How long does it take for my points to be credited?

    Points may take up to fourteen business days from the date of submission to be credited into your account.

  • What can I redeem my points for?

    All members may redeem points for shopping and dining e-vouchers launched periodically on the mobile app.

    Once you attain Prestige or Pinnacle tier, you may start converting your points for additional rewards such as SPH Malls e-vouchers and carpark credits.

  • Can I convert my points to physical paper vouchers?

    The points may be converted to e-vouchers instead of physical paper vouchers as the conversion is done at your fingertips within the app for greater convenience.

  • How can I convert my points to SPH Malls e-vouchers?

    You need to attain Prestige or Pinnacle tier to start converting points to SPH Malls e-vouchers. Click on the “Present” icon found at the bottom of the mobile app and tap on the reward of choice to start redemption. Simply enter the number of e-vouchers you wish to redeem and confirm the redemption.

  • Can I use my SPH Malls e-voucher at all stores in Paragon?

    Selected stores do not accept SPH Malls e-voucher. Please check in-store before using SPH Mall e-vouchers at participating stores.

  • How do I utilise my SPH Malls e-vouchers?

    Simply inform the participating store that you wish to use your redeemed e-vouchers before making payment and present your membership QR code to the store staff. Note that e-vouchers that have been used to offset a transaction will not be refunded nor reversed once submitted.

  • How do I utilise my other shopping or dining e-vouchers?

    Click on the “Human” icon on the bottom right of the mobile app. Next, click on “E-Wallet” and select the reward to use at the store. Tap on “Use this e-voucher” on the bottom of the page and present the QR code to the store staff.

    Note that e-vouchers that have been used will not be refunded nor reversed once submitted.

  • How long are my redeemed e-vouchers valid for?

    SPH Malls e-vouchers converted from your points are valid for six months from the date of redemption, unless stated otherwise. You can find the validity of your e-vouchers under “E-wallet” on the mobile app.

    The validity of shopping and dining e-vouchers redeemed from your points may differ from store to store. Please refer to the respective terms and condition before redemption.

  • Can used e-voucher(s) be refunded?

    All e-vouchers used at participating stores cannot be refunded.

  • How do I know if my e-vouchers have been utilized or expired?

    You can find this information under the “Redeemed” and “Expired” tab in your E-Wallet by clicking the “Human” icon on the bottom right of the mobile app.

  • How do I convert points to Carpark Rewards?

    You need to attain Prestige or Pinnacle tier to start converting points to "Carpark Rewards". Click the "Human" icon on the bottom right on the mobile app and select "Carpark Rewards". Click "Top Up" to select the number of points you wish to use to convert. Points converted are non-refundable and cannot be reversed. Ensure you have added an active car IU number before converting points to Carpark Rewards.

    Each point is equivalent to $0.40 worth of Carpark Rewards (CP$).

  • How do I add in my car IU number?

    Click the “Human” icon on the bottom right on the mobile app and click on “Carpark Rewards” followed by “Manage IU”. Each member may add up to a maximum of 3 car IUs with the active IU being the one with the checkbox ticked on the right.

  • When should I redeem my points to Carpark Rewards Dollars?

    Please convert your points to Carpark Rewards Dollars at least 15 minutes before exiting the mall. Please also allow for 15 minutes between switching of active IUs.

  • How many Carpark Rewards Dollars can I redeem?

    You may redeem for as many carpark rewards dollars as your points permit.

  • How do I utilise my Carpark Rewards Dollars?

    Upon exit, points redeemed as Carpark Rewards will automatically be deducted if there is balance in the e-wallet. Any outstanding parking charges will then be deducted from your cashcard.

    For example:
    Member redeemed 5 points for $2.00 Carpark Rewards Dollars via the Paragon Club app, 15 minutes before exiting the mall.

  • How do I check when my Carpark Rewards Dollars are expiring?

    The carpark rewards dollars you redeemed have a rolling nine months expiry period. You will be able to check expiring dollar under “Carpark Rewards”.

  • What are the carpark payment modes accepted?

    If you have Carpark Rewards Dollars in your Paragon Club app tagged to your vehicle’s IU, the Carpark Rewards Dollars will be deducted first. If there are any outstanding amount, it will be deducted off your cashcard.

  • What should I do if I hold a physical carpark coupon?

    You may only choose to use either your Carpark Rewards Dollars or the physical carpark coupon. If you wish to use your physical carpark coupon, please do not convert your Paragon Club points into Carpark Rewards Dollars as that will be the default source of payment.

  • What should I do if I am a season parking holder?

    Ensure you have deactivated the season car IU number from the mobile app by unticking the car IU number as season parking is the default payment mode.

  • What should I do if I park overnight?

    You may choose to redeem your points as Carpark Rewards Dollars, and activate your IU number in the mobile app to deduct your CP$ before paying the balance with a cashcard.

  • In the event that the carpark system is out of service, what will happen to my Carpark Rewards Dollars?

    In such an event, your activated Carpark Rewards will not be used and remain in your account.

  • Can I activate my Carpark Rewards for another vehicle?

    Each member is allowed to input up to three different IU numbers but only one IU number may be activated at any one point of time.

  • I converted my points into Carpark Rewards, can I reverse my redemption?

    The conversion of points Carpark Rewards Dollars cannot be reversed. Carpark Rewards Dollars are strictly non-refundable, transferable nor exchangeable for cash and/or other items.

  • My Carpark Rewards Dollars are reflected wrongly in my account. What should I do?

    You can visit the Paragon Concierge counter at level one between 10am to 9.30pm daily or drop us an email at ParagonClub@sphproperties.com.sg for assistance.

  • Must I be a Paragon Club member to enjoy all mall promotions and lucky draws conducted by Paragon?

    No, however, you will enjoy preferential privileges for all mall promotions and lucky draws.

  • Can I authorize someone else to redeem my points on my behalf?

    Redemption of points by proxy is not allowed as the Paragon Club membership and points are non-transferrable. Friends and family members who are keen to enjoy the same benefits can download the Paragon Club mobile app.

  • I have redeemed my points for a reward. Can I return or exchange it?

    No, redemptions of points are irreversible.

  • I had forgotten to request for points to be credited to my account when I bought something yesterday or a few days ago at Paragon. What should I do?

    You have up to seven days, including the day of purchase to have the points credited into your account. Please present the original receipts and the QR code shown in your Paragon Club mobile app to our staff at the Paragon Concierge counter at level one to have points credited into your account. Points may take up to fourteen business days from the date of submission to be credited into your account.

  • Are my Paragon Club membership and points transferable?

    No, your Paragon Club membership and points are non-transferable.

  • My points are credited wrongly. What should I do?

    For transactions within the day: Please proceed to the store which credited you the wrong number of points to request to void the erroneous number and credit you with the right number of points.

    For transactions one day after, and up to seven days from date of purchase: Please present the original receipts and the QR code shown in your Paragon Club mobile app to our staff at the Paragon Concierge counter at level one to request to void the erroneous number and credit you with the right number of points.

    Points may take up to fourteen business days from the date of submission to be credited into your account.

  • Why are my points not showing up on my app?

    Points are tabulated once spend hits $100 and at every $100 block. A notification indicating that the submission is being processed will be sent to notify you.

  • What should I do if I am facing issues with the Paragon Club mobile app on my smartphone?

    Please proceed to the Paragon Concierge counter at level one for assistance or drop us an email at ParagonClub@sphproperties.com.sg for assistance.

  • What should I do if the Paragon Club mobile app is not loading any information?

    You can refresh the mobile app by updating it to the latest version through Google Play or the Apple Store depending on the phone you use.

  • What should I do if I have more enquires?

    You can visit the Paragon Concierge counter at level one between 10am to 9.30pm daily or drop us an email at ParagonClub@sphproperties.com.sg for enquiries.

  • I have multiple mobile numbers, which one do I use?

    You should register the mobile number that is on the phone you are using to download the application as a one-time password will be sent to your mobile device as part of the verification process.

  • What does the Paragon Club app do for me?

    You will need the Paragon Club app as part of the process to earn points. You will also be able to see how much points you have accumulated, when the points are expiring, as well as other privileges and rewards you are entitled to as a Paragon Club member.

  • Will my points and existing information be deleted when I update the Paragon Club app?

    All your existing information and points earned will remain the same.

  • What is the difference between the Mobile App and the Mobile Website?

    The Paragon Club app is an application that can be downloaded from the App store and Google Play on your iOS and Android mobile devices. You will need this app to perform actions relating to the membership programme, such as scanning the QR code to earn points, checking when your points expire, and redeeming your points and store privileges.

    Our mobile website does not require installation and can be viewed on mobile browsers (i.e. Chrome, Safari, Internet Explorer) on your smart phone or tablets. The mobile website allows you to have access to our services, store directory, latest happenings and promotions in the mall.

  • I am unable to sign up or login to the app, what should I do?

    There are many reasons why you may not be able to log in to your Mobile App:

    • Please check that you are connected to the internet, and that there is good signal. You can try to log in again when the signal is strong.

    • Please check that you have keyed in the correct password. If you have forgotten your password and need to reset it, tap on “Forgot Password?” on the login screen. This will take you through an authentication process before letting you choose a new password. To do this, you will need your registered mobile number with you.

    For Singapore Mobile Numbers:
    - Click on 'Forgot Password' on landing page
    - Enter a mobile number with +65 country code
    - SMS with the reset password link will be sent to you
    - Click on link and resets password.

    For International Mobile Numbers:
    - Click on 'Forgot Password' on landing page
    - Enter a mobile number with international country code
    - Email with the reset password link will be sent to you
    - Click on link and resets password

    • Please check that you have downloaded the latest version of the Paragon Club app from the App Store or Google Play.

    • If you are still experiencing an issue with the app you can contact us at ParagonClub@sphproperties.com.sg for technical support.

  • I forgot my password, how do I reset it?

    You can reset it by tapping on “Forgot Password?” on the login screen. This will take you through an authentication process before letting you choose a new password. To do this, you will need your registered mobile number and/or email address, depending which country code your registered mobile is of.

  • How do I get the Paragon Club mobile app for my phone?

    Simply search for "Paragon Club” on App Store or Google Play. If you are unable to find the app, it is likely possible that your device OS version is not supported.

    For iOS, please ensure that your operating system is version 9 and above. For Android, your operating system will need to be version 5 and above.

  • I requested for OTP (One-Time Password) by SMS but did not receive it. What should I do?

    If you did not receive your OTP within 2 minutes, select “Resend OTP” to request a new OTP. Note that there may be a lag time in receiving OTP via SMS if mobile connection is weak.

    Please check that you have the correct country code selected before requesting for an OTP and avoid submitting too many “Resend OTP” as it will lock your account.

    If you are still experiencing an issue with the app, you can contact us at paragonclub@sphproperties.com.sg for technical support.

  • I am unable to find the QR code button. What should I do?

    You can find the QR code button in the Paragon Club app. It is a gold circle icon located at the bottom of the screen.

  • My app is not loading or is loading very slowly. What should I do?

    If you are experiencing slow loading, please check that you are connected to the internet, and that you have a good connection strength. You can try to login in again when the signal is strong.

  • How do I look for a restaurant or store?

    Please go to the side menu by tapping the three lines found at the top left of the home screen. You should see a list on features offered by the app. On that list, tap on “Stores”. You will be able to search for a restaurant or store by typing on the search bar.

  • How current is the account information I see in the Paragon Club app?

    The information you see in the Paragon Club app is happening real-time, so it is always current. However, if the Mobile App is kept open for an extended amount of time, you should refresh by dragging your screen down once to retrieve the latest information.

  • Is my phone/ mobile devices supported?

    The Paragon Club app is supported on the following platforms:
    • iPhone and iPod touch with version 9 and above
    • Android devices with version 5 and above

  • Is the Paragon Club app secure?

    Yes, all critical information is encrypted, and no personal information is stored on your mobile device.

    However, please note that mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

  • Can I use the Paragon Club app while I am overseas?

    Yes. If you wish to download the Paragon Club app while you are overseas, you can do so when you are connected to App Store or Google Play. Please ensure that you have good internet connection.

  • How do I log out from the Paragon Club app?

    Please go to the side menu by tapping the three lines found at the top left of the home screen. You should see an option “Log out” at the bottom of the menu.

    You will not be able to earn points or redeem for rewards after logging out of your account but you will still be able to browse our rewards catalogue, events, and promotions by clicking on “Browse as Guest” on the sign in page.

  • I need assistance on my mobile app access. What should I do?

    If you are experiencing an issue with the app, please contact us at ParagonClub@sphproperties.com.sg for technical support.

TERMS AND CONDITIONS

1.             General

  • Paragon Club rewards programme (“Paragon Club”) is managed by SPH Retail Property Management Services Pte Ltd (“SPH RPMS”) as the property manager of Paragon, located at 290 Orchard Road, Singapore 238859.  This programme will allow members to earn and redeem points for rewards at Paragon.
  • Membership and participation in the programme are subject to all of the following terms and conditions.
  • Terms and conditions may be amended by SPH RPMS anytime by posting the amended terms and conditions at the Paragon website at www.paragon.com.sg. without prior notice. Any continued participation in the Paragon Club after the amendment of these terms and conditions shall be deemed to be acceptance of the amended terms and conditions by the member. If the member does not agree to the amended terms and conditions, member shall have the right to terminate his/her membership.  Latest version of the terms and conditions may be accessed at the Paragon website at www.paragon.com.sg.
  • By signing up for the membership, member is deemed to have read, understood and agree to the terms and conditions.

2.             Membership Eligibility

  • Applicants must be at least 18 years old to be eligible for membership.
  • Each local applicant must have a unique Singapore-registered mobile number for application and log in of membership. For tourists, each applicant must have a unique registered mobile number and a valid email address for application and log in of membership. Use of shared mobile numbers that are previously registered by existing members is not permitted.
  • Eligible members can sign up for membership using the Paragon Club smartphone app available for download from App Store for iPhones and Google Play for Android smartphones.
  • Smartphone app is available for devices running iOS 9 and Android 6 and above.
  • Each member can only register one account and accounts are not transferable.
  • Paragon Club is only valid at participating outlets located at Paragon.  Members can refer to the Programme FAQs on the Paragon website for the list of participating retailers.
  • SPH RPMS may charge an annual membership fee, without prior notice. Members who do not agree with such charging may terminate their membership by giving at least 14 days prior written notice to SPH RPMS.
  • Members must update their membership profiles if there are any changes in their particulars.
  • SPH RPMS reserves the right to terminate Paragon Club memberships for breach of these terms and conditions.

3.             Paragon Club Points Issuance

  • Paragon Club points can only be awarded to members who scan their membership QR codes displayed in the Paragon Club smartphone app at the point of payment at participating retailers at Paragon. Members who fail to do so will not be entitled to earn points into their account for the transactions.
  • Points are issued after making a qualified purchase of goods/services from participating retailers at Paragon.
  • Criteria for points earning are determined by SPH RPMS and participating retailers at Paragon. 
  • Purchases from the following tenants at Paragon will not be eligible for points earning:
    • Paragon Medical
    • Banks / ATMs
    • Money changer
    • Enrichment Centres
    • Fitness Centres
    • Atrium vendors who are not mall retailers
    • Selected retailers for the Paragon Club programme that subsequently do not participate in the programme. For clarity, no prior notice will be issued to the members in respect of such non-participating retailers.
  • Points accumulated by members will be credited into their account within 21 working days or such other time periods as determined by SPH RPMS once transactions are verified to be valid. 
  • SPH RPMS may, in its sole and absolute discretion, cancel, delete and/or deduct points that are credited into the member’s account, without prior notice.
  • SPH RPMS may, in its sole and absolute discretion, deduct, delete, cancel, reject and/or refuse to award points for any purchase if SPH RPMS deems the transactions to be doubtful or not genuine, without prior notice.   
  • Points credited in account are not redeemable for cash and cannot be transferred between accounts.
  • Points balance can be checked using the smartphone app or at the Concierge counter at Level 1 of Paragon.         
  • Points are awarded with every $100 spent in a single day.
  • The maximum number of points (including bonus points) that a Member can accumulate in his/her account is 5,000.
  • Each transaction must be at least $20 and with participating retailers to qualify for points earning.

Total amount spent per day

Premier / Prestige

First $100 spent

5 points

Subsequent $100 spent on the same day

1 points

Total amount spent per day

Pinnacle

First $100 spent

15 points

Subsequent $100 spent on the same day

3 points

  • In the event of a service interruption of the smartphone app or QR code scanning at the retailers:
    • Members can approach the Concierge counter at Level 1 of Paragon, with their purchase receipt(s) within 7 days from (and including) the date of the purchase; OR
    • Members can return to the respective store with purchase receipt(s) issued during the downtime for points earning within 7 days from (and including) the date of the purchase.
  • Member may only earn points in respect of that member’s own purchases.  
  • For avoidance of doubt, a member may only earn points for purchases that are made after he/she has signed up for the Paragon Club membership. Any request to earn points for purchases that are made prior to signing up for the Paragon Club membership shall be reviewed by SPH RPMS on a case-by-case basis and SPH RPMS may agree to or reject any request in its sole and absolute discretion and without giving any reason.
  • Redemption of reward points may only be made upon successful login of the programme on the smartphone app. 
  • SPH RPMS may, in its sole and absolute discretion, determine the list of rewards, prizes and number of points required for the redemption without prior notice.
  • Rewards are subject to availability, on a first-come, first-served basis.
  • There will be no warranty or representation or liability on the part of SPH RPMS for the rewards offered.
  • Any dispute should be settled between the rewards supplier and member directly.
  • Reward redeemed cannot be exchanged for cash or points. Refunds of rewards are not allowed.
  • Rewards must be redeemed within 6 months from the redemption date unless stated otherwise. However, rewards are subject to availability and SPH RPMS reserves the right to substitute unavailable rewards with rewards that are of approximate value or similar nature/type.

4.             Paragon Club Points Issuance - Prestige & Pinnacle Tiers

  • SPH RPMS may, in its sole and absolute discretion, upgrade a member’s tier from Premier to Prestige if he/she has spent a minimum of $15,000 within 12 months from the date of membership sign-up or within 12 months from the anniversary of membership sign-up. Such upgrade commences on the date following the date that the member first reaches the minimum spend of $15,000.
  • The Prestige tier is valid for 12 months, during which the member must spend a further minimum of $15,000 to retain the Prestige tier for another 12 months. Should the member spend less than $15,000 during the 12-months Prestige tier period, his/her membership tier will be downgraded to Premier.
  • SPH RPMS may, in its sole and absolute discretion, upgrade a member’s tier from Premier/Prestige to Pinnacle if he/she has spent a minimum of $200,000 within 12 months from the date that his/her Premier/Prestige membership started. Such upgrade commences on the date following the date that the member first reaches the minimum spend of $200,000.
  • The Pinnacle tier is valid for 12 months, during which the member must spend a further minimum of $200,000 to retain the Pinnacle tier for another 12 months. Should the member spend less than $200,000 but at least $15,000 during the 12-months Pinnacle tier period, his/her membership tier will be downgraded to Prestige. Should  the member spend less than $15,000 during the 12-months Pinnacle tier period, his/her membership tier  will be downgraded to Premier.
  • Example of membership tier promotion scenario:

Scenario 1

Membership Tier

Membership Tier Period

Vivian joined Paragon Club on 1 April 2019

Premier

1 April 2019 – 31 July 2019

Vivian accumulated spend of $15,000 between 1 April 2019 and 31 July 2019

Prestige

1 August 2019 – 31 July 2020

Vivian accumulated spend of $10,000 between 1 August 2019 and 31 July 2020

Premier

1 August 2020 – 31 July 2021

Vivian accumulated spend of $15,000 between 1 August 2020 and  31 July 2021

Prestige

1 August 2021 – 31 July 2022

 

Scenario 2

Membership Tier

Membership Tier Period

Vivian joined Paragon Club on 1 April 2019

Premier

1 April 2019 – 31 July 2019

Vivian accumulated spend of $15,000 between 1 April 2019 and 31 July 2019

Prestige

1 August 2019 – 31 July 2020

Vivian accumulated spend of $200,000 between 1 August 2019 and 31 July 2020

Pinnacle

1 August 2020 – 31 July 2021

Vivian accumulated spend of $10,000 between 1 August 2020 and 31 July 2021

Premier

1 August 2021 – 31 July 2022


5.             Paragon Club Points Issuance – Validity

  • Points credited into account will expire 9 months after issuance month on a rolling basis. For example:

Points credited during

Will expire on

August 2019

31 May 2020

September 2019

30 June 2020

October 2019

31 July 2020

November 2019

31 August 2020

 December 2019

30 September 2020

January 2020

31 October 2020

February 2020

30 November 2020

March 2020

31 December 2020

April 2020

31 January 2021

May 2020

28 February 2021

June 2020

31 March 2021

July 2020

30 April 2021

  • SPH RPMS may, in its sole and absolute discretion, amend the validity periods without prior notice.

6.             Termination of Paragon Club Rewards Programme / Membership

  • SPH RPMS is entitled to terminate the membership if a member is found to be submitting purchases by another person or other fraudulent means without prior notice.
  • SPH RPMS may terminate memberships and refuse participation of members, without assigning any reason thereto and without giving prior notice.
  • SPH RPMS is entitled to terminate memberships that are inactive for 3 years or more, without prior notice. Inactive memberships are those that have not submitted any transaction and accessed their accounts in the Paragon Club smartphone app.  All personal data and any rewards points accumulated will be deleted without prior notice and no compensation will be offered for the deleted points. 
  • Members may also terminate their memberships in writing by giving 14 working days’ notice by writing to ParagonClub@sphproperties.com.sg.
  • Any points accumulated in the members’ accounts will be forfeited upon termination of membership for any reason whatsoever and no compensation will be offered for forfeited points.
  • Members with memberships terminated previously due to inactivity will be required to re-join the programme as a new member.
  • SPH RPMS may, suspend or terminate the Paragon Club programme, without prior notice and without compensation or liability to any party.

7.             Carpark Rewards

  • Members must attain Prestige or Pinnacle tier to start converting points to carpark reward dollars.
  • Members may redeem their points for carpark rewards, with 1 point being equivalent to $0.40 carpark reward dollars.
  • Carpark rewards cannot be exchanged for Paragon Club points or cash.
  • Redemption of points for carpark rewards can only be performed in the Paragon Club smartphone app.
  • Carpark rewards redeemed will expire 9 months after issuance month on a rolling basis. For example:

Points redeemed on

Will expire on

1 August 2019

31 May 2020

1 September 2019

30 Jun 2020

1 October 2019

31 July 2020

1 November 2019

31 August 2020

1 December 2019

30 September 2020

1 January 2020

31 October 2020

1 February 2020

30 November 2020

1 March 2020

31 December 2020

1 April 2020

31 January 2021

1 May 2020

28 February 2021

1 June 2020

31 March 2021

1 July 2020

30 April 2021

  • For the payment of car park charges, the member’s carpark rewards in his Paragon Club account will be deducted first. If the carpark rewards are insufficient to pay for the car park charges in full, the balance parking charges will be deducted from the stored-value card in the vehicle IU.
  • Carpark rewards can be accumulated and used during subsequent visits.
  • Each member may register up to 3 IU numbers in their account, with one active IU number at any one point in time. Members can activate the specific IU number of their choice using the Paragon Club smartphone app.
  • Members must ensure that they have activated the correct IU number of the vehicle that is parked at Paragon. SPH RPMS will not process any refund of car park charges in the event of incorrect IU number activation.
  • IU numbers entered by members must be unique and they cannot be shared with other members.
  • Car park credits can only be used on vehicles that are registered in Singapore with a valid IU number.
  • SPH RPMS may, in its sole and absolute discretion, award complimentary carpark credits to Pinnacle-tier members when their membership tier is upgraded from Prestige to Pinnacle. Such credits will be automatically credited to the member’s Paragon Club account within 14 days of the upgrade to Pinnacle tier. The credits will be shown on the carpark rewards page in the Paragon Club smartphone app with the validity date. The amount of complimentary carpark credits varies annually and shall be determined by SPH RPMS in its sole and absolute discretion.

8.             Birthday Reward for Pinnacle Members

  •        SPHRPMS may, in its sole and absolute discretion, award selected tenant’s voucher(s) to Pinnacle-tier members as their birthday reward. Such vouchers will be automatically credited into the member’s account on his/her birthday month. The validity date of the voucher will vary between vouchers.
  •       Tenant’s voucher(s) awarded as birthday rewards are subject to change on a regular basis without prior notice.

9.             Personal Data

  • Members are required to give current, accurate, truthful and complete personal data as requested. Data given is the responsibility of the member. If in connection with members' participation in the Paragon Club programme, members provide the personal data of any third parties, members further warrant and represent that these third parties have also consented to the terms of the Privacy Policy, and to the collection, use and disclosure of their personal data in accordance with the aforesaid.
  • SPH RPMS may suspend or terminate membership if the data given is not correct or is incomplete, without prior notice.
  • By signing up for the membership, members hereby agree and consent to:
    • the terms of the Privacy Policy as amended from time to time, and the terms of the Privacy Policy are incorporated into these terms and conditions by reference; and
    • SPH RPMS and/or its related entities, affiliates and subsidiaries (collectively referred to herein as “SPH Group”) and/or their respective agents, business partners and service providers (who may be based outside Singapore) collecting, using, disclosing and processing the members' personal data, and sharing the members' personal data between themselves for the purposes of providing members with the Paragon Club programme, and for the following purposes:
      • Identity verification;
      • Administering and managing the rewards programme;
      • Responding to members’ queries and feedback;
      • Sending promotional information;
      • Profiling and statistical analysis to improve services provided to members; and
      • Market research. 
  • While SPH RPMS will take reasonable steps to accurately record personal data, members shall also provide accurate and complete personal data and keep them updated at all times.
  • Members must contact the Data Protection Officer of SPH RPMS at data_protection@sphproperties.com.sg if they:
    • wish to withdraw their consent on the usage of their personal data;
    • have any questions or complaints in relation to their personal data; or
    • wish to obtain access and make corrections to their personal data.
  • SPH RPMS may not be able to continue providing the Paragon Club rewards programme when member withdraws consent to any or all use of his/her personal data.
  • Members agree that their consents granted for the Paragon Club programme supplement but do not supersede nor replace any other consents previously granted to any entity in the SPH Group. Withdrawal of consents also does not affect any other consents granted to any entity in the SPH Group.
  • SPH RPMS may share aggregated and anonymized information with third parties, such as retailers, business and marketing partners for use in marketing, promotional and other activities.

10.          Exclusion of Liability

  • SPH RPMS will not be liable for any loss, damage, inconvenience, cost and expense of any nature (including without limitation for any act, omission, neglect or wilful default on the part of its agents, contractors, employees, etc.) which in any way may be suffered or incurred by member or by any other person arising out of or in connection with the Paragon Club rewards programme.
  • To the fullest extent permitted by law, SPH RPMS will also not be liable for any loss, injury, death, damage, bodily harm, costs and expenses suffered by members or any other persons that result from the use or consumption of any reward redeemed.
  • Members agree to indemnify SPH RPMS from any loss, damage, liability, cost and expense (including legal costs and disbursements on a full indemnity basis) arising from member’s own misuse of the Paragon Club rewards programme, breach of the terms and conditions or fraudulent activity.

11.          Severability

  • If any provision of these terms and conditions is found to be illegal, void or unenforceable under any law that is applicable hereto or if any court of competent jurisdiction in a final decision so determines, these terms and conditions shall continue in force save that such provision shall be deemed to be deleted.

12.          Relationship of Parties

  • Nothing in these terms and conditions shall constitute or be deemed to constitute an agency, partnership or joint venture between SPH RPMS and members and neither party shall have any authority to bind the other in any way.

13.          Waiver

  • No waiver of any rights or remedies by SPH RPMS shall be effective unless made in writing and signed by an authorised representative of SPH RPMS.
  • A failure by SPH RPMS to exercise or enforce any rights conferred upon it by these terms and conditions shall not be deemed to be a waiver or variation of any such rights or operate so as to bar the exercise or enforcement thereof at any subsequent time or times.

14.          Assignment

  • Members may not assign these terms and conditions or any of the rights or obligations under these terms and conditions to any party.
  • SPH RPMS may, by notice in writing posted on the Paragon website, assign all of its rights and interests relating to or in connection with these terms and conditions and/or the Paragon Club programme to a wholly-owned subsidiary of Singapore Press Holdings Limited and/or its related entities, affiliates and subsidiaries (the “Transferee”) without members’ consent.
  • Without prejudice and in addition to the aforementioned right, SPH RPMS may, by notice in writing posted on the Paragon website (the “Notification”), transfer and/or novate all of its rights, interests, obligations and liabilities relating to or in connection with these terms and conditions and/or the Paragon Club programme to the Transferee, and members shall not withhold their consent thereto. For the avoidance of doubt, members hereby consent to (a) the assignment of all rights of SPH RPMS relating to or in connection with these terms and conditions and/or the Paragon Club programme to the Transferee, (b) the assumption by the Transferee of all liabilities of SPH RPMS relating to or in connection with these terms and conditions and/or the Paragon Club programme, (c) the release of all obligations of SPH RPMS relating to or in connection with these terms and conditions and/or the Paragon Club programme, and (d) the Transferee taking the place of SPH RPMS as if it were named in all documents relating to or in connection with these terms and conditions and/or the Paragon Club programme as a party thereto in place of SPH RPMS, in each case with effect from such effective date as may be informed in the Notification.

15.          Force Majeure

  • No party shall be liable for any failure to perform its obligations under these terms and conditions if the failure results from a Force Majeure Event (defined below), provided always that whenever possible, the affected party will resume that obligation as soon as the Force Majeure Event occasioning the failure ceases or abates.
  • For purposes of these terms and conditions, a “Force Majeure Event” is an event which is a circumstance or event beyond the reasonable control of a party which affects the general public in that party’s country or in the territory, and which results in the party being unable to observe or perform on time an obligation under these terms and conditions.  Such circumstance or event shall include industrial action or labour disputes, civil unrest, war or threat of war, criminal or terrorist acts, government action or regulation, telecommunication or utility failures, power outages, fire, explosion, natural physical disasters, epidemic, pandemic, quarantine restrictions, and general failure of public transport.

16.          Rights of Third Parties

  • A person or entity who is not a party to these terms and conditions shall have no right under the Contracts (Rights of Third Parties) Act (Cap. 53B) to enforce any term of these terms and conditions, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. 

17.          Governing Law & Jurisdiction

  • These terms and conditions and all matters relating to members' participation in the Paragon Club programme shall be governed by and construed in accordance with the laws of Singapore without giving effect to any principles of conflicts of law.
  • Members hereby agree to submit to the non-exclusive jurisdiction of the Singapore courts.

 

PDPA Statement

SPH Retail Property Management Services Pte Ltd (“SPH RPMS”) aims to comply with the requirements of the Personal Data Protection Act 2012 (“PDPA”) and respects your choices in respect of your personal data.

The main purposes for which your personal data is collected, used or disclosed by SPH RPMS and its service providers in Singapore include providing you with our products and services, managing your subscriptions, renewals and your account, processing payments, addressing questions and feedback, improving our products and services, as well as where permitted under law, sending you marketing and promotional offers on products and services, and personalized content and advertising based on your preferences or demographics.

In addition, if you have registered your telephone number with the national Do Not Call (DNC) registry, we will not send you promotional and marketing messages via your telephone number unless you have provided SPH RPMS consent to do so.

SPH RPMS has a Data Protection Policy which provides more information about how we collect, use and disclose your personal data. Should you have any feedback or enquiries relating to your personal data or if you wish to stop receiving promotional or marketing messages from SPH RPMS, please contact:

The Personal Data Protection Officer at the following addresses:

Name: Tan Poh Seng, Data Protection Officer

Email: data_protection@sphproperties.com.sg

Postal Address: 1000 Toa Payoh North News Centre Annexe Block Level 5 Singapore 318994

Telephone Number: 6830 3888

For more information about PDPA generally, please visit the Personal Data Protection Commission’s website at http://www.pdpc.gov.sg

 (Last updated on 31 August 2020)