• I have multiple mobile numbers, which one do I use?

  You should register the mobile number that is on the phone you are using to download the application as a one-time password will be sent to your mobile device as part of the verification process.

• What does the Paragon Club app do for me?

  You will need the Paragon Club app as part of the process to earn points. You will also be able to see how much points you have accumulated, when the points are expiring, as well as other privileges and rewards you are entitled to as a Paragon Club member.

• Will my points and existing information be deleted when I update the Paragon Club app?

  All your existing information and points earned will remain the same.

• What is the difference between the Mobile App and the Mobile Website?

  The Paragon Club app is an application that can be downloaded from the App store and Google Play on your iOS and Android mobile devices. You will need this app to perform actions relating to the membership programme, such as scanning the QR code to earn points, checking when your points expire, and redeeming your points and store privileges.
  
  Our mobile website does not require installation and can be viewed on mobile browsers (i.e. Chrome, Safari, Internet Explorer) on your smart phone or tablets. The mobile website allows you to have access to our services, store directory, latest happenings and promotions in the mall.
  

• I am unable to sign up or login to the app, what should I do?

  There are many reasons why you may not be able to log in to your Mobile App:
  
  • Please check that you are connected to the internet, and that there is good signal. You can try to log in again when the signal is strong.
  
  • Please check that you have keyed in the correct password. If you have forgotten your password and need to reset it, tap on “Forgot Password?” on the login screen. This will take you through an authentication process before letting you choose a new password. To do this, you will need your registered mobile number with you.
  
  For Singapore Mobile Numbers:
  - Click on 'Forgot Password' on landing page
  - Enter a mobile number with +65 country code
  - SMS with the reset password link will be sent to you
  - Click on link and resets password.
  
  For International Mobile Numbers:
  - Click on 'Forgot Password' on landing page
  - Enter a mobile number with international country code
  - Email with the reset password link will be sent to you
  - Click on link and resets password
  
  • Please check that you have downloaded the latest version of the Paragon Club app from the App Store or Google Play.
  
  • If you are still experiencing an issue with the app you can contact us at ParagonClub@straitsproperties.com.sg for technical support.
  

• I forgot my password, how do I reset it?

  You can reset it by tapping on “Forgot Password?” on the login screen. This will take you through an authentication process before letting you choose a new password. To do this, you will need your registered mobile number and/or email address, depending which country code your registered mobile is of.

• How do I get the Paragon Club mobile app for my phone?

  Simply search for "Paragon Club” on App Store or Google Play. If you are unable to find the app, it is likely possible that your device OS version is not supported.
  
  For iOS, please ensure that your operating system is version 11 and above. For Android, your operating system will need to be version 6 and above.
  

• I requested for OTP (One-Time Password) by SMS but did not receive it. What should I do?

  If you did not receive your OTP within 2 minutes, select “Resend OTP” to request a new OTP. Note that there may be a lag time in receiving OTP via SMS if mobile connection is weak.
  
  Please check that you have the correct country code selected before requesting for an OTP and avoid submitting too many “Resend OTP” as it will lock your account.
  
  If you are still experiencing an issue with the app, you can contact us at paragonclub@straitsproperties.com.sg for technical support.
  

• I am unable to find the QR code button. What should I do?

  You can find the QR code button in the Paragon Club app. It is a gold circle icon located at the bottom of the screen.

• My app is not loading or is loading very slowly. What should I do?

  If you are experiencing slow loading, please check that you are connected to the internet, and that you have a good connection strength. You can try to login in again when the signal is strong.

• How do I look for a restaurant or store?

  Please go to the side menu by tapping the three lines found at the top left of the home screen. You should see a list on features offered by the app. On that list, tap on “Stores”. You will be able to search for a restaurant or store by typing on the search bar.

• How current is the account information I see in the Paragon Club app?

  The information you see in the Paragon Club app is happening real-time, so it is always current. However, if the Mobile App is kept open for an extended amount of time, you should refresh by dragging your screen down once to retrieve the latest information.

• Is my phone/ mobile devices supported?

  The Paragon Club app is supported on the following platforms:
  • iPhone and iPod touch with version 9 and above
  • Android devices with version 5 and above
  

• Is the Paragon Club app secure?

  Yes, all critical information is encrypted, and no personal information is stored on your mobile device.
  
  However, please note that mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
  

• Can I use the Paragon Club app while I am overseas?

  Yes. If you wish to download the Paragon Club app while you are overseas, you can do so when you are connected to App Store or Google Play. Please ensure that you have good internet connection and VPN is not connected to any other countries.

• How do I log out from the Paragon Club app?

  Please go to the side menu by tapping the three lines found at the top left of the home screen. You should see an option “Log out” at the bottom of the menu.
  
  You will not be able to earn points or redeem for rewards after logging out of your account but you will still be able to browse our rewards catalogue, events, and promotions by clicking on “Browse as Guest” on the sign in page.

• I need assistance on my mobile app access. What should I do?

  If you are experiencing an issue with the app, please contact us at ParagonClub@straitsproperties.com.sg for technical support.

TERMS AND CONDITIONS

• General
• Paragon Club rewards programme (“Paragon Club”) is managed by Straits Retail Property Management Services Pte Ltd (“SRPMS”) as the property manager of Paragon, located at 290 Orchard Road, Singapore 238859.  This programme will allow members to earn and redeem points for rewards at Paragon.
• Membership and participation in the programme are subject to all of the following terms and conditions.
• Terms and conditions may be amended by SRPMS anytime by posting the amended terms and conditions at the Paragon website at www.paragon.com.sg. without prior notice. Any continued participation in the Paragon Club after the amendment of these terms and conditions shall be deemed to be acceptance of the amended terms and conditions by the member. If the member does not agree to the amended terms and conditions, member shall have the right to terminate his/her membership.  Latest version of the terms and conditions may be accessed at the Paragon website at www.paragon.com.sg.
• By signing up for the membership, member is deemed to have read, understood and agree to the terms and conditions.
  
  
• Membership Eligibility
• Applicants must be at least 18 years old to be eligible for membership.
• Each local applicant must have a unique Singapore-registered mobile number for application and log in of membership. For tourists, each applicant must have a unique registered mobile number and a valid email address for application and log in of membership. Use of shared mobile numbers that are previously registered by existing members is not permitted.
• Eligible members can sign up for membership using the Paragon Club smartphone app available for download from App Store for iPhones and Google Play for Android smartphones.
• Smartphone app is available for devices running iOS 13.3 and Android 7 and above within Singapore, Malaysia, Indonesia, Vietnam and Philippines only. 
• Each member can only register one account and accounts are not transferable.
• Paragon Club is only valid at participating stores located at Paragon.  Members can refer here for the list of participating stores.
• SRPMS may charge an annual membership fee, without prior notice. Members who do not agree with such charging may terminate their membership by giving at least 14 days prior written notice to SRPMS.
• Members must update their membership profiles if there are any changes in their particulars.
• SRPMS reserves the right to terminate Paragon Club memberships for breach of these terms and conditions.
  
  
• Paragon Club Points Issuance
  
• Paragon Club points can only be awarded to members who scan their membership QR codes displayed in the Paragon Club smartphone app at the point of payment at participating stores at Paragon. Members who fail to do so will not be entitled to earn points into their account for the transactions.
• Points are issued after making a qualified purchase of goods/services from participating stores at Paragon. Excluding purchase of Vouchers/Gift Cards and Cashcards/Store Value Cards Top-up.
• With effect from 6 March 2024, redemption of all vouchers, including but not limited to CPM Vouchers, CPM e-Vouchers, Paragon Club Reward e-Vouchers (with cash value), eCapitaVouchers, Other Tenant in-store Vouchers, e-Vouchers, and CDC Vouchers, will not qualify for Paragon Club Rewards points issuance. (For example, a $200 transaction inclusive of $20 voucher would be awarded based on $180 spent. Member will receive 1 point.)
• Criteria for points earning are determined by SRPMS and participating stores at Paragon. 
  
• Purchases from the following tenants at Paragon will not be eligible for points earning:
  1. Paragon Medical
  2. Banks / ATMs
  3. Money changer
  4. Atrium vendors who are not mall retailers
  5. Selected retailers for the Paragon Club programme that subsequently do not participate in the programme. For clarity, no prior notice will be issued to the members in respect of such non-participating retailers.

• Points accumulated by members will be credited into their account within 21 working days or such other time periods as determined by SRPMS once transactions are verified to be valid. 
• SRPMS may, in its sole and absolute discretion, cancel, delete and/or deduct points that are credited into the member’s account, without prior notice.
• SRPMS may, in its sole and absolute discretion, deduct, delete, cancel, reject and/or refuse to award points for any purchase if SRPMS deems the transactions to be doubtful or not genuine, without prior notice.   
• Points credited in account are not redeemable for cash and cannot be transferred between accounts.
• Points balance can be checked using the smartphone app or at the Concierge counter at Level 1 of Paragon.         
• Points are awarded with every $100 spent in a single day.
• The maximum number of points (including bonus points) that a member can accumulate in his/her account is 5,000.
• Each transaction must be at least $20 and with participating stores to qualify for points earning.
  

• For spending at participating enrichment centres (such as Tree Art), Paragon Club points are earned for every block of $500 in nett transaction amount. For example, if the nett transaction amount at Tree Art is $1,200, Premier and Prestige members will be awarded with 6 points (5 points for the first $500 and 1 point for subsequent $500 spent), whereas Pinnacle members will receive 18 points (15 points for the first $500 and 3 points for subsequent $500 spent).
  
• In the event of a service interruption of the smartphone app or QR code scanning at the retailers:
  - Members can approach the Concierge counter at Level 1 of Paragon, with their purchase receipt(s) within 7 days from (and including) the date of the purchase; OR
  - Members can return to the respective store with purchase receipt(s) issued during the downtime for points earning within 7 days from (and including) the date of the purchase.
• Member may only earn points in respect of that member’s own purchases.  
• For avoidance of doubt, a member may only earn points for purchases that are made after he/she has signed up for the Paragon Club membership. Any request to earn points for purchases that are made prior to signing up for the Paragon Club membership shall be reviewed by SRPMS on a case-by-case basis and SRPMS may agree to or reject any request in its sole and absolute discretion and without giving any reason.
• Redemption of reward points may only be made upon successful login of the programme on the smartphone app. 
• SRPMS may, in its sole and absolute discretion, determine the list of rewards, prizes and number of points required for the redemption without prior notice.
• Rewards are subject to availability, on a first-come, first-served basis.
• There will be no warranty or representation or liability on the part of SRPMS for the rewards offered.
• Any dispute should be settled between the rewards supplier and member directly.
• Reward redeemed cannot be exchanged for cash or points. Refunds of rewards are not allowed.
• Rewards must be redeemed within 6 months from the redemption date unless stated otherwise. However, rewards are subject to availability and SRPMS reserves the right to substitute unavailable rewards with rewards that are of approximate value or similar nature/type.
• Paragon Club Points Issuance – Validity
• Points credited into account will expire 9 months after issuance month on a rolling basis. For example:

Points credited during	Will expire on
August 2019	31 May 2020
September 2019	30 June 2020
October 2019	31 July 2020
November 2019	31 August 2020
December 2019	30 September 2020
January 2020	31 October 2020
February 2020	30 November 2020
March 2020	31 December 2020
April 2020	31 January 2021
May 2020	28 February 2021
June 2020	31 March 2021
July 2020	30 April 2021



• SRPMS may, in its sole and absolute discretion, amend the validity periods without prior notice.
  
  
• Paragon Club Points Issuance - Prestige & Pinnacle Tiers
• SRPMS may, in its sole and absolute discretion, upgrade a member’s tier from Premier to Prestige if he/she has a Nett* spent of minimum of $20,000 within 12 months from the date of membership sign-up or within 12 months from the anniversary of membership sign-up. Such upgrade commences on the date following the date that the member first reaches the minimum Nett* spend of $20,000. 
• The Prestige tier is valid for 12 months, during which the member must spend a further minimum of $20,000 Nett* to retain the Prestige tier for another 12 months. Should the member Nett* spend less than $20,000 during the 12-months Prestige tier period, his/her membership tier will be downgraded to Premier tier. 
• SRPMS may, in its sole and absolute discretion, upgrade a member’s tier from Premier/Prestige to Pinnacle if he/she has a Nett* spent of minimum of $200,000 within 12 months from the date that his/her Premier/Prestige membership started. Such upgrade commences on the date following the date that the member first reaches the minimum Nett* spend of $200,000. 
• The Pinnacle tier is valid for 12 months, during which the member must spend a further minimum of $200,000 Nett* to retain the Pinnacle tier for another 12 months. Should the member Nett* spend less than $200,000 but at least $20,000 during the 12-months Pinnacle tier period, his/her membership tier will be downgraded to Prestige tier. Should the member Nett* spend less than $20,000 during the 12-months Prestige tier period, his/her membership tier will be downgraded to Premier tier. Example of membership tier promotion scenario:

• *Membership tier upgrade will be awarded based on Nett amount spent, after deduction of vouchers used.
  
  
• Carpark Rewards
• All members will be able to start converting points to Carpark reward dollars with effect from 1 January 2022.
  
• Members may redeem their points for Carpark rewards, with 1 point being equivalent to $0.40 Carpark reward dollars.
• Carpark rewards cannot be exchanged for Paragon Club points or cash.
• Redemption of points for Carpark rewards can only be performed in the Paragon Club smartphone app.
• Carpark rewards redeemed will expire 9 months after issuance month on a rolling basis. For example:

Points redeemed on	Will expire on
1 August 2019	31 May 2020
1 September 2019	30 Jun 2020
1 October 2019	31 July 2020
1 November 2019	31 August 2020
1 December 2019	30 September 2020
1 January 2020	31 October 2020
1 February 2020	30 November 2020
1 March 2020	31 December 2020
1 April 2020	31 January 2021
1 May 2020	28 February 2021
1 June 2020	31 March 2021
1 July 2020	30 April 2021

• For the payment of Carpark charges, the member’s Carpark rewards in his Paragon Club account will be deducted first. If the Carpark rewards are insufficient to pay for the Carpark charges in full, the balance parking charges will be deducted from the stored-value card in the vehicle IU.
• Carpark rewards can be accumulated and used during subsequent visits.
• Each member may register up to 3 IU numbers in their account, with one active IU number at any one point in time. Members can activate the specific IU number of their choice using the Paragon Club smartphone app.
• Members must ensure that they have activated the correct IU number of the vehicle that is parked at Paragon. SRPMS will not process any refund of Carpark charges in the event of incorrect IU number activation.
• IU numbers entered by members must be unique and they cannot be shared with other members.
• Carpark credits can only be used on vehicles that are registered in Singapore with a valid IU number.
• 
  
• Exclusive Benefits for Pinnacle Members
• SRPMS may, in its sole and absolute discretion, award $500 worth of Paragon Club points to Pinnacle-tier members when their membership tier is upgraded, with effect from 1 March 2024. Such credits will be automatically credited to the member’s Paragon Club account within 14 working days of from the date of upgrade. The amount of complimentary points varies annually and shall be determined by SRPMS in its sole and absolute discretion.
• SRPMS may, in its sole and absolute discretion, award selected shopping voucher(s) worth $200 to Pinnacle-tier members as their birthday reward. The vouchers will be automatically credited into the member’s account on his/her birthday month. The validity date of the voucher will vary between vouchers. Tenant’s voucher(s) awarded as birthday rewards are subject to change on a regular basis without prior notice.
• 
  
• Termination of Paragon Club Rewards Programme / Membership
• SRPMS is entitled to terminate the membership if a member is found to be submitting purchases by another person or other fraudulent means without prior notice.
• SRPMS may terminate memberships and refuse participation of members, without assigning any reason thereto and without giving prior notice.
• SRPMS is entitled to terminate memberships that are inactive for 3 years or more, without prior notice. Inactive memberships are those that have not submitted any transaction and accessed their accounts in the Paragon Club smartphone app.  All personal data and any rewards points accumulated will be deleted without prior notice and no compensation will be offered for the deleted points. 
• Members may terminate their membership via the in-app “Delete Account” function or by contacting us at ParagonClub@straitsproperties.com.sg. Once a membership is deleted, all personal details, points, e-vouchers, Carpark credits, and transaction history associated with the account are permanently erased and cannot be recovered. Throughout the 6-month lockout period, the associated mobile number will be masked and will not be recognized by the system for new registrations. For transparency and security, the account, along with its status history (for instance, registration date and date of deletion), has been securely stored in an inactive state with encryption, specifically for audit and verification purposes. New membership can only be registered after the 6-month lockout period. 
  
• Any points accumulated in the members’ accounts will be forfeited upon termination of membership for any reason whatsoever and no compensation will be offered for forfeited points.
• Members with memberships terminated previously due to inactivity will be required to re-join the programme as a new member.
• SRPMS may, suspend or terminate the Paragon Club programme, without prior notice and without compensation or liability to any party.
  
  
• Personal Data
• Members are required to give current, accurate, truthful and complete personal data as requested. Data given is the responsibility of the member. If in connection with members' participation in the Paragon Club programme, members provide the personal data of any third parties, members further warrant and represent that these third parties have also consented to the terms of the Privacy Policy, and to the collection, use and disclosure of their personal data in accordance with the aforesaid.
• SRPMS may suspend or terminate membership if the data given is not correct or is incomplete, without prior notice.
• By signing up for the membership, members hereby agree and consent to the terms of the Privacy Policy as amended from time to time, and the terms of the Privacy Policy are incorporated into these terms and conditions by reference; and SRPMS and/or its related entities, affiliates and subsidiaries (collectively referred to herein as “Straits Properties”) and/or their respective agents, business partners and service providers (who may be based outside Singapore) collecting, using, disclosing and processing the members' personal data, and sharing the members' personal data between themselves for the purposes of providing members with the Paragon Club programme, and for the following purposes:
  - Identity verification
  - Administering and managing the rewards programme (including but not limited to the deduplication of members’ data)
  - Responding to members’ queries and feedback
  - Sending promotional information
  - Profiling and statistical analysis to improve services provided to members
  - Market research
• While SRPMS will take reasonable steps to accurately record personal data, members shall also provide accurate and complete personal data and keep them updated at all times.
• Members must contact the Data Protection Officer of SRPMS at dpo@cuscaden.com.sg if they:
  - wish to withdraw their consent on the usage of their personal data;
  - have any questions or complaints in relation to their personal data; or
  - wish to obtain access and make corrections to their personal data.
• SRPMS may not be able to continue providing the Paragon Club rewards programme when member withdraws consent to any or all use of his/her personal data.
• Members agree that their consents granted for the Paragon Club programme supplement but do not supersede nor replace any other consents previously granted to any entity in the CPIPL Group. Withdrawal of consents also does not affect any other consents granted to any entity in the Straits Properties.
• SRPMS may share aggregated and anonymized information with third parties, such as retailers, business and marketing partners for use in marketing, promotional and other activities.
  
  
• Exclusion of Liability
• SRPMS will not be liable for any loss, damage, inconvenience, cost and expense of any nature (including without limitation for any act, omission, neglect or wilful default on the part of its agents, contractors, employees, etc.) which in any way may be suffered or incurred by member or by any other person arising out of or in connection with the Paragon Club rewards programme.
• To the fullest extent permitted by law, SRPMS will also not be liable for any loss, injury, death, damage, bodily harm, costs and expenses suffered by members or any other persons that result from the use or consumption of any reward redeemed.
• Members agree to indemnify SRPMS from any loss, damage, liability, cost and expense (including legal costs and disbursements on a full indemnity basis) arising from member’s own misuse of the Paragon Club rewards programme, breach of the terms and conditions or fraudulent activity.
  
  
• Severability
• If any provision of these terms and conditions is found to be illegal, void or unenforceable under any law that is applicable hereto or if any court of competent jurisdiction in a final decision so determines, these terms and conditions shall continue in force save that such provision shall be deemed to be deleted.
  
  
• Relationship of Parties
• Nothing in these terms and conditions shall constitute or be deemed to constitute an agency, partnership or joint venture between SRPMS and members and neither party shall have any authority to bind the other in any way.
  
  
• Waiver
• No waiver of any rights or remedies by SRPMS shall be effective unless made in writing and signed by an authorised representative of SRPMS.
• A failure by SRPMS to exercise or enforce any rights conferred upon it by these terms and conditions shall not be deemed to be a waiver or variation of any such rights or operate so as to bar the exercise or enforcement thereof at any subsequent time or times.
  
  
• Assignment
• Members may not assign these terms and conditions or any of the rights or obligations under these terms and conditions to any party.
• SRPMS may, by notice in writing posted on the Paragon website, assign all of its rights and interests relating to or in connection with these terms and conditions and/or the Paragon Club programme to a wholly-owned subsidiary of Cuscaden Peak Investments Private Limited and/or its related entities, affiliates and subsidiaries (the “Transferee”) without members’ consent.
• Without prejudice and in addition to the aforementioned right, SRPMS may, by notice in writing posted on the Paragon website (the “Notification”), transfer and/or novate all of its rights, interests, obligations and liabilities relating to or in connection with these terms and conditions and/or the Paragon Club programme to the Transferee, and members shall not withhold their consent thereto. For the avoidance of doubt, members hereby consent to (a) the assignment of all rights of SRPMS relating to or in connection with these terms and conditions and/or the Paragon Club programme to the Transferee, (b) the assumption by the Transferee of all liabilities of SRPMS relating to or in connection with these terms and conditions and/or the Paragon Club programme, (c) the release of all obligations of SRPMS relating to or in connection with these terms and conditions and/or the Paragon Club programme, and (d) the Transferee taking the place of SRPMS as if it were named in all documents relating to or in connection with these terms and conditions and/or the Paragon Club programme as a party thereto in place of SRPMS, in each case with effect from such effective date as may be informed in the Notification.
  
  
• Force Majeure
• No party shall be liable for any failure to perform its obligations under these terms and conditions if the failure results from a Force Majeure Event (defined below), provided always that whenever possible, the affected party will resume that obligation as soon as the Force Majeure Event occasioning the failure ceases or abates.
• For purposes of these terms and conditions, a “Force Majeure Event” is an event which is a circumstance or event beyond the reasonable control of a party which affects the general public in that party’s country or in the territory, and which results in the party being unable to observe or perform on time an obligation under these terms and conditions.  Such circumstance or event shall include industrial action or labour disputes, civil unrest, war or threat of war, criminal or terrorist acts, government action or regulation, telecommunication or utility failures, power outages, fire, explosion, natural physical disasters, epidemic, pandemic, quarantine restrictions, and general failure of public transport.
  
  
• Rights of Third Parties
• A person or entity who is not a party to these terms and conditions shall have no right under the Contracts (Rights of Third Parties) Act (Cap. 53B) to enforce any term of these terms and conditions, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. 
  
  
• Governing Law & Jurisdiction
• These terms and conditions and all matters relating to members' participation in the Paragon Club programme shall be governed by and construed in accordance with the laws of Singapore without giving effect to any principles of conflicts of law.
• Members hereby agree to submit to the non-exclusive jurisdiction of the Singapore courts.
  
  
•  PDPA Statement